Manager Clinical Customer Service and Logistics Vendor Management Job at Amgen (Hyderabad)

Senior Manager Clinical Supply Chain

The Senior Manager, Clinical Supply Chain is a senior leadership role accountabl...

Location

India , Hyderabad

Salary:

Not provided

Amgen

Expiration Date

Until further notice

Requirements

Bachelor’s or master’s degree in supply chain management, Engineering, Life Sciences, or Business Administration
advanced degree preferred
12+ years of progressive experience in supply chain, planning, or operations roles within the pharmaceutical or biotechnology industry
Deep understanding of GMP and GCP interfaces, regulatory requirements, and the complexities of managing investigational products
Proven success leading large, cross-functional organizations within a global, matrixed environment
Strong digital and systems acumen, with experience implementing or operating platforms such as SAP, Anaplan, or equivalent
Demonstrated expertise in end-to-end clinical supply chain management, planning, vendor management, and business performance management
Exceptional analytical, strategic thinking, and communication skills, with a proven ability to influence senior leaders and drive enterprise outcomes

Job Responsibility

Lead the Development Supply Chain execution team, with end-to-end accountability for clinical material demand execution, packaging order conversion, and global distribution
Provide strong people leadership and operational governance while driving continuous improvement across inventory management, purchase order execution, NPI readiness, and compliant execution of temperature-controlled and specialty shipping requirements
Execute clinical trial readiness, including master data, artwork, and documentation management, ensuring GMP-compliant execution across all clinical programs
Provide leadership oversight for change controls, deviations, and CAPAs, driving standardization, training, and inspection readiness across the clinical supply chain organization
Lead material master data initiation, order management, and execution support for clinical manufacturing and packaging operations
Ensure continuous manufacturing and packaging support through process order management, 24/7 material availability, and optimization of inventory and order execution efficiency
Lead clinical logistics and cold chain operations, including logistics service provider vendor management, depot network planning, and compliant shipping lane design
Oversee clinical customer service and distribution quality activities, including proof-of-receipt monitoring, temperature data review, investigational product reconciliation, and resolution of distribution-related quality events and service complaints

Manager Clinical Supply Chain

In this vital role, you will serve as Manager Clinical Supply Chain leading a te...

Location

India , Hyderabad

Salary:

Not provided

Amgen

Expiration Date

Until further notice

Requirements

Bachelor’s Degree and 8+ years of supply chain, logistics, planning, or operations experience
OR Master’s Degree and 8+ years of relevant experience
Experience in regulated manufacturing or life sciences industry preferred
Experience managing people required
Strong experience in supply chain planning, procurement, and material management
Demonstrated success in people leadership, driving accountability, results, and growth of a team
Experience in regulated environments, preferably in pharmaceutical or biotechnology industries
Hands-on knowledge of SAP or similar ERP systems for material planning and management
Excellent communication skills, including fluency in English both in oral and written communication
Strong problem solving and analytical skills towards driving robust decision making

Job Responsibility

Lead and develop a team of 5 Senior Associates across Clinical Finish Drug Product planning and Non-Amgen Medicinal Product procurement
Define clear priorities, performance expectations, coaching, goals, and career development
Ensure effective staffing, resource management, and succession planning to maintain operational success
Foster a culture of accountability, compliance, and customer focus
Drive adoption of new technologies and AI to increase team productivity and enhance performance
Oversee production order conversion, stock transfer order initiation, and clinical planning cycle facilitation to ensure product supply plans are executed against appropriately, including infrequent rush execution during off-hours for global operations
Ensure success in study close out activities including material destruction
Oversee setup, procurement and inventory management for Non-Amgen Medicinal Products
Coordinate issue triage, corrective actions, and workload prioritization with global peers
Provide guidance on complex operational matters

Fulltime

Travel Nurse Patient Logistics

Travel Nurse Patient Logistics at CommonSpirit Health. The Patient Logistics RN ...

Location

United States , Phoenix

Salary:

20.00 USD / Hour

American Nursing Care

Expiration Date

Until further notice

Requirements

Current RN license
Proven proficiency with all Microsoft Office applications
Familiarity with TeleTracking, Cerner and Midas
Excellent verbal and electronic communication stills, including professional telephone and email etiquette
RN with 3-years of clinical experience, one to include acute hospital
Must have the ability to communicate effectively with a variety of customers including patients, providers, hospital and office staff, health plans, medical groups, internal departments, community resources, and peers
Ability to work independently and apply critical thinking skills toward making appropriate decisions, as well as in a team environment
Ability to multi-task and prioritize
Detail oriented
Excellent organizational and communication skills and ability to meet timeframes

Job Responsibility

Supervises the transfer center activities for Dignity Health Facilities
Functions as the supervisor during their assigned shift to support the department and staff to carry out the patient logistics program responsibilities
Collaborates with customers and staff to ensure efficient and effective communication with others, including but not limited to: hospital administration, nursing leadership or their designee, medical staff, physicians and transportation vendors to ensure patients are assigned rooms in an expedient manner utilizing all critical resources within the organization to expedite this process
Primary responsibility for completing quality assurance reviews of work performed and communicating with department manager and director the outcomes of the review and any identified issues or barriers
Compiles data for the purpose of quality assurance and compliance with organizational and department policies, work aids, and algorithms
Holds other Patient Logistics staff accountable to the established standards
Accurate and timely distribution of daily reporting
Participate in Patient Logistics growth and improvement
Support program director and manager in preparation of reports, program material, research, data collecting and analysis for various meetings and or programs
Manage Transfer Center calls in accordance with the established workaids and algorithms and support staff in learning and upholding these work processes

What we offer

Health/dental/vision
FSA
Matching retirement plans
Paid time off
Tuition assistance
Adoption assistance
Life insurance
Retirement plan benefit(s) including, but not limited to, 401(k), 403(b), and other defined benefits offerings

Fulltime

Travel Nurse Patient Logistics

The Patient Logistics RN supervises the transfer center activities for Dignity H...

Location

United States , Phoenix

Salary:

20.00 USD / Hour

American Nursing Care

Expiration Date

Until further notice

Requirements

Current RN license
Proven proficiency with all Microsoft Office applications
Familiarity with TeleTracking, Cerner and Midas
Excellent verbal and electronic communication skills, including professional telephone and email etiquette
RN with 3-years of clinical experience, one to include acute hospital
Must have the ability to communicate effectively with a variety of customers including patients, providers, hospital and office staff, health plans, medical groups, internal departments, community resources, and peers
Ability to work independently and apply critical thinking skills toward making appropriate decisions, as well as in a team environment
Ability to multi-task and prioritize
Detail oriented
Excellent organizational and communication skills and ability to meet timeframes

Job Responsibility

The Patient Logistics RN supervises the transfer center activities for Dignity Health Facilities
Compiles data for the purpose of quality assurance and compliance
Holds other Patient Logistics staff accountable to the established standards
Accurate and timely distribution of daily reporting
Participate in Patient Logistics growth and improvement
Support program director and manager in preparation of reports, program material, research, data collecting and analysis
Manage Transfer Center calls in accordance with established workaids and algorithms
Provide supervisory support to Patient Logistics RN and other staff as needed
Collect objective/subjective data for effective and appropriate transfers of patients
Determine facility designation based on diagnoses, planned procedure and level of care requirements

What we offer

medical
prescription drug
dental
vision plans
life insurance
paid time off (full-time benefit eligible employees may receive a minimum of 14 paid time off days, including holidays annually)
tuition reimbursement
retirement plan benefit(s) including but not limited to 401(k), 403(b), and other defined benefits offerings

Fulltime

Supply Chain Director

This position will own end-to-end execution across customer supply planning, ERP...

Location

United States , Shawnee

Salary:

Not provided

Argenta

Expiration Date

Until further notice

Requirements

Relevant experience and qualification in supply chain, logistics, business, science or a related field
post-graduate qualification an advantage
Minimum 8 years' experience in supply chain, with at least 4 years in a senior leadership role
Experience must be within a CDMO environment — human health or animal health
Proven senior supply chain leadership experience within a CDMO — human health or animal health manufacturing
Deep working knowledge of ERP systems in a GMP manufacturing context
hands-on SAP experience (By Design or equivalent) with a demonstrable track record of driving system optimization and data discipline
Demonstrated ability to own and mature SIOP/S&OP processes in a complex, multi-product manufacturing environment
Direct experience managing customer relationships in a CDMO context
Proven track record of leading teams and functions through significant change — operating model redesign, system transformation or process overhaul in a live manufacturing environment

Job Responsibility

Deliver Innovation – Systems, Reporting & Continuous Improvement
Lead the transformation of Shawnee supply chain processes in a data driven environment
Own SAP By Design optimization for the site — driving data integrity, process standardization and system discipline across the supply chain team
Drive SIOP process maturity
ensure planning cycles reflect the right balance of customer demand, site capacity and supply reality
Own and develop the site capacity model — providing leadership with an accurate, up-to-date view of site capacity to support order acceptance, new work approval decisions and right-sizing of teams to overall demand
Build and maintain supply chain dashboards and KPIs
Identify and implement digital tools and automation that improve supply chain visibility, accuracy and operational efficiency
Build a continuous improvement culture — structured problem-solving, measurable outcomes and year-on-year performance uplift
Own all on-site supply chain SOPs and policies

Fulltime

Service Trainer

The Service Training Manager is responsible for supporting the Coloplast Service...

Location

Costa Rica , San Jose

Salary:

Not provided

Coloplast

Expiration Date

Until further notice

Requirements

Fluent in English and Spanish, with the ability to conduct business professionally in English
Bachelor’s degree required
3+ years of successful learning and development and/or training experience in the healthcare/med device industry
Minimum 3 years of experience in designing and developing training courses and/or programs
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Teams, SharePoint)
Demonstrated ability to create engaging course content
Efficient time management, organization, and planning skills
Able to travel up to 15%

Job Responsibility

Design, implement, and evaluate training programs for new hires and existing employees, including onboarding, continuous learning, and new product launches
Deliver training across service teams on topics such as DME and U.S. healthcare, clinical and product knowledge, customer and market awareness, reimbursement and revenue cycle processes, systems, compliance, and soft skills
Use innovative learning methods that blend in‑person, virtual, and online formats, including group, 1:1, practical, and assessment‑based training
Coordinate training logistics, schedules, and resources
Partner with SMEs, Leadership, People & Culture, Quality, Compliance, and global training teams to identify needs and assess training effectiveness
Observe performance, conduct audits, and identify skill gaps to drive targeted training solutions
Maintain and update course materials as processes, systems, or regulations change
Track participation, measure effectiveness through KPIs, and report outcomes to leadership
Ensure compliance with HIPAA, Medicare/Medicaid requirements, applicable regulations, company policies, and ethical standards
Support vendors, contractors, and additional initiatives as needed

What we offer

Private medical Care & Life Insurance
Birthday day off
Christmas Party & Christmas Box
Marriage Celebration days
Asociación Solidarista
Challenging tasks and growth opportunities
International work environment with Scandinavian culture
Fantastic work atmosphere full of respect and partnership

Fulltime

Distribution Technician Lead

Maintains a periodic inventory of supplies for Procedural Inventory Areas. Perfo...

Location

United States , Tucson

Salary:

Not provided

Tucson Medical Center

Expiration Date

Until further notice

Requirements

High school diploma or General Education Degree (GED)
or an equivalent combination of relevant education and experience
Four (4) years of warehouse stocking experience, preferably in an acute care setting
Knowledge of warehousing and inventory control best practices
Knowledge of storage and stock rotation of all supplies stored in the department
Skill in preparing orders and delivering supplies
Skill in organizing supplies for quick viewing and access
Skill in organizing work for efficiency while pulling and delivering supplies and collecting returns
Skill in basic computer applications and keyboarding, which will include maintaining EXCEL spreadsheets
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals

Job Responsibility

Maintains a periodic inventory of supplies for Procedural Inventory Areas
Performs advanced inventory management tasks including managing dated products to minimize cost to the department, communicates with Procedural Inventory Areas daily and adjusts ordering patterns to meet the needs of the area, and manages a constantly changing group of products caused by new technology, product back orders, and changes in clinical practice
Communicates daily with Procedural Inventory Area personnel on all supply related issues regarding availability of supplies to include back orders and acquire alternate items as directed, reports long lead time items and potential expiration of dated supplies
Recommends inventory levels that include considerations such as product usage, space allocation, lead time, reorder frequency and financial stewardship
Provides information and makes recommendation to designated Procedural Inventory Area staff regarding slow moving and nonmoving items
Partners with Supply Chain and Procedural Area leaders to identify and review consignment opportunities
Communicates consignment issues and concerns to the Customer Resource Specialist (CRS)
Serves as liaison for quarterly consignment audits
Assists vendors to ensure products to be exchanged are properly marked, staged and returned
Follows up with purchasing when expired consignment replacements are not replaced timely

Fulltime

Marketing Events Specialist

This position is responsible for planning and executing numerous employee engage...

Location

United States , Shawnee Mission

Salary:

Not provided

The University of Kansas Health System

Expiration Date

Until further notice

Requirements

Bachelors Degree in Marketing, Communications, or a related field of study from an accredited college or university
5 or more years of Corporate Events Management experience
3 or more years of managing large scale events

Job Responsibility

Plan and execute corporate, community, medical staff, fund development, employee, and executive events and projects in support of strategic health system objectives and initiatives using customized content to bolster relationships and ensuring KPIs and budgetary goals are met
Build reputation and patient volumes supporting the vision and needs of the health system
Facilitate relationships and work with numerous stakeholders including C-suite, executives, medical staff, service line managers, university executives and staff, fund development, government relations and marketing colleagues to execute to ongoing outreach, partnerships and employee engagement events
Plan and execute numerous employee engagement events throughout the year for several thousand leaders, staff and physicians including health system week, leadership dinner, US News celebration and holiday party
Strengthen and build our relationship with key community organizations around ongoing sponsorship and community outreach support. Evaluate annually sponsorship opportunities
Maximize events and sponsorships identifying speaking, branding and experience opportunities
Manage branded booth and exhibit materials, collateral, and promotional items
Create activation experiences for community events i.e., KC Royals Health Awareness Days
Oversee health system sponsored walks that includes event activation, t-shirt design and production, and employee participation
Hire, manage and maintain vendor relationships to ensure logistical success including parking, valet, catering, audio visual, venue, rentals, cleaning, security and staffing

Fulltime

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Manager Clinical Customer Service and Logistics Vendor Management

Job Description

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