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Manager, Clinical Adjudication Prior Authorization Solutions

https://www.cvshealth.com/ Logo

CVS Health

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Location:
United States

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Category:
-

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Contract Type:
Not provided

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Salary:

60300.00 - 145860.00 USD / Year

Job Description:

The Clinical Adjudication Prior Authorization Support (CAPAS) Team delivers end-to-end support for Member Prior Authorization (PA) override services, working in close partnership with internal stakeholders and external clients. As subject matter experts in PA override functionality, CAPAS drives enterprise-wide initiatives and ensures operational excellence—particularly in the configuration and management of override records within the RxClaim platform.

Job Responsibility:

  • Lead and close deliverables related to department initiatives and PA activities in a timely manner
  • Support CAPAS service catalog offerings
  • Maintain CAPAS service-related job aids and documentation
  • Drive innovative improvements across CAPAS operations
  • Validate functionality of new programs and innovations
  • Support implementation of client PA files during the clinical review portion of member data transitions
  • Assist partners in understanding adjudication claim processing
  • Provide training and cross-training to internal CAPAS team members, including new hires and advanced deep-dive sessions
  • Conducting research in RxClaim
  • Documenting business requirements for IT initiatives
  • Consulting on clinical testing efforts
  • Identifying root causes of adjudication issues
  • Supporting leadership activities and escalating risks as needed
  • Maintain PA records in RxClaim, upload and update authorizations, research member configurations, run PA Queries to extract configuration data, generate reports, and contribute to process improvement and automation initiatives

Requirements:

  • Minimum 5 years of experience with RxClaim, specifically in adjudication related to Prior Authorization overrides
  • Experience running queries in RxClaim and/or Data Warehouses
  • Advanced proficiency in Microsoft Office Suite, particularly Excel, Access, and Visio
  • Bachelor’s degree required
  • equivalent work experience may substitute
  • Strong problem-solving and decision-making skills
  • Proven ability to collaborate effectively across teams
  • Demonstrated growth mindset, with agility in learning and developing self and others
  • Strong execution and delivery skills, including planning, implementation, and support
  • Self-motivated with a positive, proactive attitude
  • Excellent communication and organizational skills, with the ability to clearly articulate complex technical concepts to non-technical audiences

Nice to have:

  • Knowledge of CVS Caremark clinical programs (e.g., Benefit plan setup, formularies, utilization management)
  • Experience developing or enhancing training materials
  • Familiarity with Microsoft Power Platform
What we offer:
  • Affordable medical plan options
  • 401(k) plan (including matching company contributions)
  • Employee stock purchase plan
  • No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching
  • Paid time off
  • Flexible work schedules
  • Family leave
  • Dependent care resources
  • Colleague assistance programs
  • Tuition assistance
  • Retiree medical access

Additional Information:

Job Posted:
February 25, 2026

Expiration:
February 28, 2026

Employment Type:
Fulltime
Work Type:
Remote work
Job Link Share:

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