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The Clinical Adjudication Prior Authorization Support (CAPAS) Team delivers end-to-end support for Member Prior Authorization (PA) override services, working in close partnership with internal stakeholders and external clients. As subject matter experts in PA override functionality, CAPAS drives enterprise-wide initiatives and ensures operational excellence—particularly in the configuration and management of override records within the RxClaim platform.
Job Responsibility:
Lead and close deliverables related to department initiatives and PA activities in a timely manner
Support CAPAS service catalog offerings
Maintain CAPAS service-related job aids and documentation
Drive innovative improvements across CAPAS operations
Validate functionality of new programs and innovations
Support implementation of client PA files during the clinical review portion of member data transitions
Assist partners in understanding adjudication claim processing
Provide training and cross-training to internal CAPAS team members, including new hires and advanced deep-dive sessions
Conducting research in RxClaim
Documenting business requirements for IT initiatives
Consulting on clinical testing efforts
Identifying root causes of adjudication issues
Supporting leadership activities and escalating risks as needed
Maintain PA records in RxClaim, upload and update authorizations, research member configurations, run PA Queries to extract configuration data, generate reports, and contribute to process improvement and automation initiatives
Requirements:
Minimum 5 years of experience with RxClaim, specifically in adjudication related to Prior Authorization overrides
Experience running queries in RxClaim and/or Data Warehouses
Advanced proficiency in Microsoft Office Suite, particularly Excel, Access, and Visio
Bachelor’s degree required
equivalent work experience may substitute
Strong problem-solving and decision-making skills
Proven ability to collaborate effectively across teams
Demonstrated growth mindset, with agility in learning and developing self and others
Strong execution and delivery skills, including planning, implementation, and support
Self-motivated with a positive, proactive attitude
Excellent communication and organizational skills, with the ability to clearly articulate complex technical concepts to non-technical audiences
Nice to have:
Knowledge of CVS Caremark clinical programs (e.g., Benefit plan setup, formularies, utilization management)
Experience developing or enhancing training materials
Familiarity with Microsoft Power Platform
What we offer:
Affordable medical plan options
401(k) plan (including matching company contributions)
Employee stock purchase plan
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching