Manager, Client Success, CVS Health

CVS Health

Location:
United States, Woonsocket, Rhode Island

Category:
IT - Administration

Contract Type:
Employment contract

Salary:

66330.00 - 145860.00 USD / Year

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Job Description:

Manager role on the Supplemental Benefits and Directed Spend Client Success team at CVS Health, dedicated to delivering exceptional service and value to health plan partners through strategic account management, plan and expense reporting, and championing in-store experience initiatives. The team leads relationships with health plans to offer and manage OTC benefits for members.

Job Responsibility:

Partner with account managers to prepare for and lead strategy meetings with health plan leadership
Create templates to support monthly and quarterly business reviews with health plan partners
Lead annual strategic planning efforts in partnership with health plans
Provide exceptional client service and value as a point of contact for a subset of our health plan partners
Support program expense tracking and invoicing including card fees, print expenses, supply chain, etc.
Navigate the day-to-day of a dynamic entrepreneurial team in a fluid and emerging space while balancing communication needs, stakeholder management, and timelines

Requirements:

3+ years' experience consulting, project management, HealthTech, corporate healthcare, or provider/payor functions
3+ years of experience working on cross-functional teams, internally and externally
Ability to travel on a limited basis (10-15%)
Bachelor's degree or equivalent experience

Nice to have:

Demonstrated proficiency with Excel (pivot tables, etc.) and PowerPoint
Passion for connecting data and insights into a compelling story
Strong interpersonal and communication skills with the ability to influence at all levels
Analytical mindset with experience using data to drive decisions and improve processes
Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities

What we offer:

Affordable medical plan options
401(k) plan with matching company contributions
Employee stock purchase plan
Wellness screenings
Tobacco cessation and weight management programs
Confidential counseling and financial coaching
Paid time off
Flexible work schedules
Family leave
Dependent care resources
Colleague assistance programs
Tuition assistance
Retiree medical access

Additional Information:

Job Posted:
October 31, 2025

Expiration:
December 28, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Manager, Client Success