Manager, Client Success & Technical Solutions Job at DoorDash (New York)

Senior Client Success Manager

Our client, a leading provider in telecom, physical security, and cybersecurity ...

Location

United States , Portland

Salary:

80000.00 - 90000.00 USD / Year

CareerPaths NW

Expiration Date

Until further notice

Requirements

Manage and grow relationships with an assigned portfolio of 100+ clients
Drive renewals, upsells, and cross-sells across telecom, cybersecurity, and physical security solutions
Partner with clients in industries such as financial services, healthcare, retail, and automotive to understand their business needs
Serve as a consultative advisor — helping customers consolidate systems, improve connectivity, and integrate new technologies
Oversee the sales cycle for both one-time and recurring service work, including bundled product offerings
Collaborate with internal technical and project management teams to deliver on client expectations
Maintain strong product knowledge of our client’s flagship M-Suite solutions, connectivity services, and managed offerings
Use data and customer insights to proactively identify growth opportunities

Job Responsibility

Manage and grow relationships with an assigned portfolio of 100+ clients
Drive renewals, upsells, and cross-sells across telecom, cybersecurity, and physical security solutions
Partner with clients in industries such as financial services, healthcare, retail, and automotive to understand their business needs
Serve as a consultative advisor — helping customers consolidate systems, improve connectivity, and integrate new technologies
Oversee the sales cycle for both one-time and recurring service work, including bundled product offerings
Collaborate with internal technical and project management teams to deliver on client expectations
Maintain strong product knowledge of our client’s flagship M-Suite solutions, connectivity services, and managed offerings
Use data and customer insights to proactively identify growth opportunities

Fulltime

Client Success Manager

We are seeking an experienced Client Success Manager (CSM) to join our growing p...

Location

Brazil , São Paulo

Salary:

Not provided

Addepar

Expiration Date

Until further notice

Requirements

3+ years of experience in financial services, fintech, or SaaS, ideally in a client-facing function such as Client Success, Relationship Management, or Implementation
Solid understanding of Brazil’s wealth and asset management ecosystem, including common workflows, market dynamics, and client expectations
Proven track record of building strong client relationships and driving measurable outcomes in adoption, retention, and satisfaction
Excellent communicator, comfortable engaging senior stakeholders and influencing across technical and business audiences
Self-starter with strong organizational skills and the ability to work effectively in a fast-paced, entrepreneurial environment
Analytical thinker with the ability to diagnose client challenges and develop clear, actionable solutions
Familiarity with CVM and Bacen regulations or financial data management standards in Brazil is highly valued
Bachelor’s degree required
studies in Finance, Economics, Business Administration, or Technology are a plus
Fluency in Portuguese and English is required

Job Responsibility

Develop deep expertise in the Addepar platform and apply it to your clients’ needs, workflows, and strategic goals
Build and execute tailored client success plans, identifying opportunities to drive adoption, product expansion, and long-term partnership growth
Lead regular touchpoints and strategic business reviews to ensure clients stay informed on platform capabilities, roadmap updates, and usage insights
Partner with Account Managers and Product Specialists to identify new commercial opportunities, including product cross-sells, new integrations, or advisory support
Serve as the voice of the client internally, advocating for regional feature needs, surfacing product feedback, and collaborating across Product, Engineering, and Services teams
Help design and scale client success processes suited to Brazil and Latin America, aligning with Addepar’s global standards while adapting to regional expectations
Ensure compliance with local regulations and data privacy norms, including LGPD (Lei Geral de Proteção de Dados), especially in areas related to financial data handling, client reporting, and cross-border collaboration

What we offer

Reasonable accommodation for individuals with disabilities

Fulltime

Director, Client Solutions

We are looking for a Director for our Client Solutions team. You will oversee a ...

Location

United States , Washington, DC; Denver, CO; Vancouver, BC

Salary:

145000.00 - 205000.00 USD / Year

Alloy.ai

Expiration Date

Until further notice

Requirements

6+ years of experience in SaaS customer success, management consulting or related analytical, consultative, client-facing fields
3+ years of experience leading and managing teams in SaaS customer success, management consulting or related analytical, consultative, client-facing fields
Demonstrated ability to retain millions of dollars at a best in class level with an ownership mindset
Ability to uplevel direct reports and build scalable enablement curriculum and processes
Ability to build long-lasting relationships with senior executives and functional managers, acting as a trusted outside resource for problem structuring
Exceptional analytical problem-solving skills, with the ability to understand technical details while staying focused on business
Demonstrated senior selling skills within consultative projects
Ownership mindset demonstrating drive, initiative, energy and a sense of urgency
Highly motivated, self-directed, team player
Success in recruiting, onboarding, and retaining team members

Job Responsibility

Set the overall vision and strategic plan for the Client Solutions Management team focusing on driving product adoption and driving growth through gross renewals and net retention improvements
Manage Alloy’s 7 Customer Success & Engagement Managers across the US & Canada, who are responsible for the entirety of Alloy’s customer base
Own Alloy’s Gross and Net Retention numbers
Ensure the Client Solutions team has the necessary skills and competencies to deliver business value for our customers
Act as an executive sponsor for strategic customers
Partner with product and marketing to shape product roadmap and drive account based marketing activities
In partnership with People Operations, recruit, hire and onboard open roles on your team as we scale up as well as develop and manage career paths for your team

What we offer

Salary is a mix of base and and semi-annual on target bonus tied to team and company performance

Fulltime

Director, Client Solutions

We are looking for a Director for our Client Solutions team. You will oversee a ...

Location

Canada , Vancouver

Salary:

155000.00 - 210000.00 USD / Year

Alloy.ai

Expiration Date

Until further notice

Requirements

6+ years of experience in SaaS customer success, management consulting or related analytical, consultative, client-facing fields
3+ years of experience leading and managing teams in SaaS customer success, management consulting or related analytical, consultative, client-facing fields
Demonstrated ability to retain millions of dollars at a best in class level with an ownership mindset
Ability to up-level direct reports and build scalable enablement curriculum and processes
Ability to build long-lasting relationships with senior executives and functional managers, acting as a trusted outside resource for problem structuring
Exceptional analytical problem-solving skills, with the ability to understand technical details while staying focused on business
Demonstrated senior selling skills within consultative projects
Ownership mindset demonstrating drive, initiative, energy and a sense of urgency
Highly motivated, self-directed, team player
Success in recruiting, onboarding, and retaining team members

Job Responsibility

Set the overall vision and strategic plan for the Client Solutions Management team focusing on driving product adoption and driving growth through gross renewals and net retention improvements
Manage Alloy’s 7 Customer Success & Engagement Managers across the US & Canada, who are responsible for the entirety of Alloy’s customer base
Own Alloy’s Gross and Net Retention numbers
Ensure the Client Solutions team has the necessary skills and competencies to deliver business value for our customers, including project management, driving change management and adoption, solving customer business problems, and quantifying and communicating business value
Act as an executive sponsor for strategic customers, keeping engaged and productive relationships with senior sponsors across a number of accounts
Partner with product and marketing to shape product roadmap and drive account based marketing activities including identifying customer stories, driving advocacy for the Alloy product and increasing reference ability in the market
In partnership with People Operations, recruit, hire and onboard open roles on your team as we scale up as well as develop and manage career paths for your team

What we offer

Salary is a mix of base and and semi-annual on target bonus tied to team and company performance

Fulltime

Director, Client Solutions

We are looking for a Director for our Client Solutions team. You will oversee a ...

Location

United States , Denver

Salary:

145000.00 - 205000.00 USD / Year

Alloy.ai

Expiration Date

Until further notice

Requirements

6+ years of experience in SaaS customer success, management consulting or related analytical, consultative, client-facing fields
3+ years of experience leading and managing teams in SaaS customer success, management consulting or related analytical, consultative, client-facing fields
Demonstrated ability to retain millions of dollars at a best in class level with an ownership mindset
Ability to uplevel direct reports and build scalable enablement curriculum and processes
Ability to build long-lasting relationships with senior executives and functional managers, acting as a trusted outside resource for problem structuring
Exceptional analytical problem-solving skills, with the ability to understand technical details while staying focused on business
Demonstrated senior selling skills within consultative projects
Ownership mindset demonstrating drive, initiative, energy and a sense of urgency
Highly motivated, self-directed, team player
Success in recruiting, onboarding, and retaining team members

Job Responsibility

Set the overall vision and strategic plan for the Client Solutions Management team focusing on driving product adoption and driving growth through gross renewals and net retention improvements
Manage Alloy’s 7 Customer Success & Engagement Managers across the US & Canada, who are responsible for the entirety of Alloy’s customer base
Own Alloy’s Gross and Net Retention numbers
Ensure the Client Solutions team has the necessary skills and competencies to deliver business value for our customers, including project management, driving change management and adoption, solving customer business problems, and quantifying and communicating business value
Act as an executive sponsor for strategic customers, keeping engaged and productive relationships with senior sponsors across a number of accounts
Partner with product and marketing to shape product roadmap and drive account based marketing activities including identifying customer stories, driving advocacy for the Alloy product and increasing reference ability in the market
In partnership with People Operations, recruit, hire and onboard open roles on your team as we scale up as well as develop and manage career paths for your team

What we offer

Salary is a mix of base and and semi-annual on target bonus tied to team and company performance

Fulltime

Customer Success Manager

The ideal candidate will be responsible for onboarding, managing and nurturing c...

Location

United Kingdom , Gateshead

Salary:

Not provided

SaleCycle

Expiration Date

Until further notice

Requirements

2+ years of experience in Account Management, Client Success, or a similar customer-facing role
Proven track record of managing client relationships and driving account growth and retention
Strong communication, negotiation, and interpersonal skills
Excellent problem-solving abilities and the ability to work under pressure to meet client needs
Experience in strategic planning and managing complex accounts
Ability to prioritise, manage multiple projects, and meet deadlines in a fast-paced environment
Proficiency in CRM software HubSpot and Microsoft Office Suite (Word, Excel, PowerPoint)
Industry knowledge relevant to the company’s offerings is a plus

Job Responsibility

Build and maintain strong, long-lasting client relationships by serving as their primary point of contact
Understand client goals, challenges, and business needs to provide tailored solutions and ensure customer satisfaction
Regularly engage with clients to gather feedback, assess satisfaction, and identify opportunities for improvement
Serve as the liaison between clients and internal teams, ensuring clear, transparent, and timely communication
Proactively share relevant product/service updates and industry insights to clients
Communicate complex technical information in an easy-to-understand way for clients, ensuring alignment on objectives
Monitor client health, identify risks, and proactively address concerns to ensure long-term retention
Identify opportunities for upselling or cross-selling additional services/products to expand the client’s use of offerings
Collaborate with the sales team to renew contracts and secure additional business from existing clients
Collaborate with Finance Team to ensure we are collecting cash from clients in a prompt and efficient manner

What we offer

Flexible hybrid working
25 days annual leave + public holidays + your birthday off
Employee Assistance Program (EAP), including 24/7 GP access
Life Insurance
Up to 5% matched pension contribution
Tech & Cycle to Work salary sacrifice schemes
Annual company meet-up
Monthly social fund
Bonus schemes for innovation, new business, and employee referrals
Enhanced parental leave

Technical Account Manager

As a Technical Account Manager, you will own the ongoing technical relationship ...

Location

United States , New York City

Salary:

76800.00 - 109600.00 USD / Year

Braze

Expiration Date

Until further notice

Requirements

3-5 years client-facing experience as a TAM or in a related technical area such in Implementation, Technical Support, or Solutions Architecture, for a product offering serving Enterprise/Strategic accounts
3+ years of technical experience in managing complex customer environments with strong product command and technical knowledge of two or more of the following: SaaS, Mobile, API, or Programming
Excellent communicator (written and verbal skills), with demonstrable customer communication and coordination efforts, and the ability to take complex technical ideas and translate them to non-technical stakeholders
Natural problem solver with a high level of intellectual curiosity and love working amongst a team to solve those problems
Able to maintain a high level of productivity, manage multiple competing priorities, and work effectively under the pressure of time constraints in a fast-paced, complex, and collaborative environment

Job Responsibility

Own the ongoing technical relationship through the entire lifecycle of customers in your portfolio
Serve as a trusted technical advisor responsible for defining the Braze technology strategy for customers who have purchased the TAM premium service offering and helping them unlock value from their use of the Braze platform
Drive value, retention, and adoption of Braze’s product through the customer lifecycle, acting as the technical counterpart between Braze and your client’s product and engineering team
Understand your customer's needs and proactively drive forward technical initiatives that help your customers achieve their business goals
Manage a portfolio of named accounts, typically in the Enterprise and Strategic classification of accounts
Be responsible for client success, partnering with the Customer Success Team to own the technical relationship for your assigned accounts and help drive technical adoption, accelerated technical value, and continued technical maturity
Help customers successfully instrument Braze across their stack and refine that instrumentation over time as their use of Braze matures and becomes even more valuable, which in turn contributes to renewals and upsells
Facilitate conversations regarding the customers’ desired use case, conducting discovery, and recommending solutions based on their unique needs and architecture
Support and advocate for day-to-day inquiries and requests to support optimization and value through the customer lifecycle
Empower customer product and engineering teams to use our product as independently and efficiently as possible, communicating with customers and internal teams to explain products and solutions by delivering enablement and education

What we offer

Competitive compensation that may include equity
Retirement and Employee Stock Purchase Plans
Flexible paid time off
Comprehensive benefit plans covering medical, dental, vision, life, and disability
Family services that include fertility benefits and equal paid parental leave
Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend
A curated in-office employee experience, designed to foster community, team connections, and innovation
Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching
Employee Resource Groups that provide supportive communities within Braze

Fulltime

Technical Account Manager

As a Sr. Technical Account Manager (TAM), you’ll be responsible for planning and...

Location

Japan

Salary:

Not provided

Wiz

Expiration Date

Until further notice

Requirements

7+ years of experience in technical customer facing roles (e.g., Technical Account Manager, Professional Services, Solutions Engineering, Technical Support, Customer Success Engineer)
Strong understanding of cloud services, architectures, and security best practices, with CSP level certifications (e.g., Certified Solutions Architect, Certified DevOps Engineer) preferred
Familiarity with container technologies (Docker, Kubernetes) and the security considerations associated with them
Strong problem-solving skills, with the ability to troubleshoot complex technical issues and drive resolution
Proven track record of building and maintaining relationships with enterprise clients, driving customer success, and exceeding performance targets
Excellent communication and interpersonal skills, with the ability to effectively engage with stakeholders at all levels of an organization
B.S. in Computer Science, Engineering, or similar field, or equivalent experience
Applicants must have the legal right to work in the country where the position is based, without the need for visa sponsorship

Job Responsibility

Provide customers with expert guidance on deployment, operational best practices, and assist in establishing a Wiz Center of Excellence
Serve as the primary Wiz liaison for technical questions or escalations, collaborating with Support, Product Management, and other relevant teams
Contribute to workshops aimed at helping customers unlock the full value of the Wiz platform
Develop trusted advisor relationships and establish a regular cadence with customer stakeholders from practitioners to C-level, with a focus on increasing adoption, ensuring retention, and fostering satisfaction
Help customers develop Success Plans, outlining critical goals and key performance indicators, and provide guidance in achieving these objectives
Measure customers’ achievement of these key performance indicators and report those both internally and externally
Identify and address technical issues to ensure high levels of customer satisfaction
Collaborate with Engineering and Support teams to resolve technical escalations quickly and efficiently
Advocate for customer needs across various departments (product management, support, ...)
Offer insights regarding the availability of new features in Wiz

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Manager, Client Success & Technical Solutions

Job Description

Job Responsibility

Requirements

What we offer

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