Manager, Client Success & Technical Solutions Job at DoorDash (New York)

Client Solutions Manager

As a Client Solutions Manager, you will own both account growth and delivery exc...

Location

United States , Plano

Salary:

121162.00 - 168281.00 USD / Year

NTT DATA

Expiration Date

Until further notice

Requirements

8+ years of experience in applications delivery, account management, or sales/growth roles
Proven ability to grow accounts, open new opportunities, and drive land-and-expand motions
Experience managing multiple small accounts with strong prioritization and communication skills
Solid understanding of application services, modernization, enhancements, and managed services
Ability to shape solutions and articulate clear value propositions to technical and non-technical audiences
Strong business and financial acumen, including forecasting and margin awareness
Excellent relationship-building skills with senior stakeholders
Strong leadership, problem-solving, and communication abilities across cross-functional teams

Job Responsibility

Grow client accounts
Identify and pursue new opportunities within existing mid-market accounts
Build pipeline through prospecting, partner channels, and internal leads
Understand client goals and position the right NTT DATA solutions to support them
Lead client success and delivery
Serve as a trusted advisor, guiding clients from discovery through proposal and delivery kickoff
Translate sold work into clear delivery plans (scope, timeline, resources, risks)
Oversee delivery execution across projects and managed services, ensuring a smooth client experience
Monitor performance, SLAs/KPIs, and drive continuous improvement
Resolve issues quickly to maintain strong client satisfaction

What we offer

Medical insurance
Dental insurance
Vision insurance with employer contribution
Flexible spending or health savings account
Life and AD&D insurance
Short and long term disability coverage
Paid time off
Employee assistance
Participation in a 401k program with company match
Additional voluntary or legally-required benefits

Fulltime

Defined Contribution Client Success Manager

The DC Client Success Manager (DC CM) oversees daily operational performance for...

Location

United States of America , Virtual, Illinois

Salary:

60000.00 - 90000.00 USD / Year

Alight Solutions

Expiration Date

Until further notice

Requirements

3+ years in Defined Contribution
Be located in the Contiguous United States
Be knowledgeable of Defined Contribution recordkeeping systems
Be an effective communicator and use influencing skills on domain and technical matters, internally and externally with vendors
Have proven analytical abilities and attention to detail when working with complex data
Be solutions oriented and have ability to report data to stakeholders
Have management and organizational skills with ability to adapt to change
Experience coaching and leveraging work through others.

Job Responsibility

Utilizing knowledge of Defined Contribution to interpret complex client requirements
Addressing questions related to unique situations, participant inquires, client escalations and requirements
Manages the operations of a client team through developing talent and delegating work
Communicate regularly with clients on all aspects of daily operations
Driving stable and consistent delivery from internal and external partners
Using data to influence standardization and process innovation
Communicating, validating and managing eCAT with client
Managing defined contribution plans and understanding their effect on clients and participants
Collaborating with the Oversight & Excellence team to reduce total cost by lowering demand and improving efficiency
focus on improving delivery quality.

What we offer

health coverage
dental coverage
vision coverages starting Day One
wellbeing programs
retirement plans with contribution matching
generous time off
parental leave
continuing education
career growth opportunities

Fulltime

Client Solutions Manager

The Client Solutions Manager is accountable for end to end coordination of clien...

Location

Canada , Mississauga

Salary:

66000.00 - 87000.00 USD / Year

Encore Global

Expiration Date

Until further notice

Requirements

BA/BS preferred
5+ years of experience in estimating, event production, client solutions, or related event-management role
Strong technical knowledge of live event production (AV, scenic, labor, venue logistics)
Strong written and oral communication skills with confidence in client-facing settings
Strategic planning, organization, and multi-tasking skills with the ability to manage multiple events/opportunities concurrently
High attention to detail in documentation, costing, and billing readiness
Proficiency with estimating, scheduling, CRM and productivity tools (specific systems as applicable)

Job Responsibility

Partner with Business Development, Key Account team, and Production/Operations to define scope, technical requirements, and staffing for assigned opportunities
Create detailed, customer-ready estimates and proposals, including vendor/scenic costs, venue costs, travel & expense, local labor, and logistics assumptions
Ensure estimate structure aligns with Encore pricing standards, contribution margin guidelines, and approval workflows
Review and analyze RFPs
contribute to Q&A responses and proposal strategy, ensuring technical and operational integrity
Build clear, compelling customer-facing outputs that communicate value, differentiators, and best-practice solutions
Maintain an active role in pipeline support, tracking opportunity progress and supporting timely deliverables
Recommend creative, cost-effective alternatives that protect service quality while meeting budget constraints
Participate in discovery calls and, as required, support presentations of client needs and proposed solutions
Organize and attend tie-down meetings, pre-cons, and client planning meetings to confirm scope, deliverables, and responsibilities

What we offer

comprehensive insurance options
generous PTO
company-matching 401(k)

Fulltime

Client Success Manager

The Client Success Manager (CSM) is responsible for ensuring the consistent deli...

Location

United Kingdom , Hebburn

Salary:

35000.00 - 40000.00 GBP / Year

ITC Service Ltd

Expiration Date

Until further notice

Requirements

Previous experience working within the IT sector and MSP operations
Demonstrable experience of working within a relationship management role
Knowledge of IT support best practice and principals
Exceptional client-facing communication skills
written and verbal
Positive 'can do' attitude
Customer service-oriented with a focus on delighting the customer
Resilient and adaptable under pressure with the ability to prioritise
Passionate about contributing to team success
Excellent interpersonal skills for building a strong rapport with clients and colleagues alike

Job Responsibility

Building mutually beneficial and long-lasting customer relationships
Providing a tailored, customer-centric experience, which focuses on exceeding expectations by consistently delivering the highest levels of client satisfaction
Conducting regular service review meetings with clients
Acting as a point of escalation for repeat and chronic service issues
Creating and maintaining service improvement plans, working with internal teams to ensure that actions are followed through to completion
Driving internal reviews and service improvements to existing processes
Ensuring that customer expectations are aligned with the services and products to be delivered
Providing regular and accurate management reporting
Identifying opportunities for optimisation and account growth
Working with clients and technical teams to produce effective and realistic IT roadmaps

Fulltime

Customer Success Manager (Technical)

In this critical role, you will be the primary technical point of contact for cl...

Location

Japan , Tokyo

Salary:

10000000.00 - 18000000.00 JPY / Year

Randstad

Expiration Date

March 08, 2027

Requirements

5+ years of experience in a technical customer-facing role (e.g., Customer Success, Solutions Engineering, Technical Account Management)
Strong understanding of software development lifecycle and cloud technologies
Proficiency in problem-solving and analytical thinking
Fluency in English

Job Responsibility

Serve as the main technical advisor for a portfolio of clients
Develop and execute success plans to drive product adoption and value realization
Proactively identify and address technical challenges and client concerns
Collaborate with internal teams to advocate for client needs and product improvements
Conduct technical training and workshops for clients

What we offer

健康保険
厚生年金保険
雇用保険
土曜日
日曜日
祝日

Fulltime

Technical Success Manager

As part of the Customer Solutions team, your mission is to build customer loyalt...

Location

France , Paris

Salary:

57000.00 - 64000.00 EUR / Year

Yousign

Expiration Date

Until further notice

Requirements

Minimum of 4 years of work experience as a CSM, Technical Success Manager, Solutions Consultant, Sales Engineer or similar role, preferably managing mid-market or enterprise customers
Hands-on experience with API system implementation
Familiarity with SaaS products/businesses
Analytical skills required to zoom out and solve for customer use-cases
A strong ability to understand customer needs and deliver solutions that are effective in the long term
Fluent in French (C2/native-equivalent) and English
another European language is a plus
Exceptional oral and written communication skills, with the ability to interact effectively with developers, product managers, and senior business leaders
Strong analytical and problem-solving skills, with a knack for addressing challenges creatively and effectively
Excellent presentation skills, with a proven track record of delivering engaging and informative presentations to a variety of audiences

Job Responsibility

Serve as the primary Technical Single Point Of Contact (SPOC) for all assigned Enterprise and strategic accounts
Gain expert knowledge of our products and the technical solutions offered to customers
Develop a comprehensive understanding of the customer’s users, techstack, business practices and operating environments
Partner with your account manager to be accountable for the growth, retention and customer satisfaction of the portfolio assigned to you
Build and maintain strong relationships with clients
Conduct thorough reviews of implementation-to-success handover documentation
Conduct proactive reviews of their workflow setup
Analyse clients' technical requirements meticulously
Represent the technical “Voice of the Customer” within Yousign
Participate in Quarterly Business Reviews (QBRs) with Account Managers (AMs)

What we offer

BSPCE (ESOP) - stock options
Meal vouchers (Swile): €10.50/day, 50% covered by Yousign
Health insurance (Alan): Basic plan at €62.50/month, 50% covered by Yousign
Life & disability insurance: 100% employer-covered
Wellbeing: Axomove (4 physio sessions) and Moka.care (4 therapy/coaching sessions)
Transportation: 50% reimbursement for public transport for hybrid workers
Leeto: Access to numerous employee discounts (cinema, travel, leisure, sports, etc.)
Time off: 10 RTT days/year, plus menstrual leave, parenthood benefits, seniority days, and “journée de solidarité”
Additional benefits: 1 volunteering day/year, learning & development budget, and more

Fulltime

Client Success Manager

EnergyHub empowers utilities and their customers to create a clean, distributed ...

Location

United States , Brooklyn, New York

Salary:

85000.00 - 115000.00 USD / Year

EnergyHub

Expiration Date

Until further notice

Requirements

Experience working in or with renewable energy, utilities, grid services or adjacent industries (cleantech/greentech) preferred
Excellent communication skills and the ability to describe complex and technical topics in an engaging and succinct manner
Demonstrated success working directly with clients
Project management experience with the ability to multitask, hit deadlines, and think through risk and dependencies
An analytical, yet creative and curious mind, with a confident approach to numbers and spreadsheets
The ability to build trust and outstanding client and partner relationships
Good judgment in a business context
Experience working with a team in a cross-functional environment
Experience managing multiple high-priority projects and the ability to make multi-tasking look effortless
A BS or BA degree

Job Responsibility

Be a Client Success advocate: Manage multi-faceted programs with device partners, clients and internal teams. Ensure day-to-day program operations are seamless and client goals and needs are top of mind for the organization
Be a trusted advisor who helps clients achieve their goals: Manage internal expectations as well as those of your clients and prioritize program tasks/activities using business judgment to balance internal objectives with client goals. Spend time understanding and driving clients’ objectives and growth targets and guiding them through key decisions to design programs that support these targets. Partner with Sales to support successful renewals and expansions in your clients’ accounts. Creatively problem-solve when difficult situations arise and resolve operational challenges
Be an effective communicator and storyteller: Analyze and present key results, facilitate meetings, and deliver nuanced technical and data driven messages to clients. Maintain consistent and frequent communication with an array of stakeholders including clients and device partners to ensure efficient program implementation, review ongoing needs, and provide timely solutions and recommendations to help achieve program success
Be a product and service expert: Develop a comprehensive knowledge of demand management, Distributed Energy Resources, and the drivers of program success. Foster a deep understanding of the product, service offerings and functionality to effectively communicate capabilities to clients, shape program design and provide training to client program teams

What we offer

100% paid medical for employees
401(k) with employer match
Casual environment
Flexibility to set your own schedule
Fully stocked fridge and pantry
Free Citi Bike membership
Secure bike rack
Gym subsidy
Paid parental leave
Education assistance program

Fulltime

Associate Client Success Manager

EnergyHub empowers utilities and their customers to create a clean, distributed ...

Location

United States

Salary:

70000.00 - 85000.00 USD / Year

EnergyHub

Expiration Date

Until further notice

Requirements

Excellent written and verbal communication skills and the ability to describe complex and technical topics in an engaging and succinct manner
Demonstrated success working directly with clients, preferably having interfaced with or managed the same clients over an extended period of time (min. 2 years)
Project management experience with the ability to multitask, hit deadlines, and think through risk and dependencies
An analytical, yet creative and curious mind, with a confident approach to numbers and spreadsheets
The ability to build trust and foster outstanding client and partner relationships
Good judgment in a business context
Experience and passion for working with a team in a cross-functional, fast paced work environment
Experience managing multiple high-priority projects and the ability to proactively follow up on tasks and projects
A BS or BA degree
At least 2-3 years of professional experience in technology services or customer success with a strong preference for experience within a SaaS or enterprise software-related field

Job Responsibility

Be a Client Success advocate: Be the project manager for program launch tasks and manage multi-faceted programs with device partners, clients and internal teams. Ensure account activities are executed in a timely fashion in accordance with established standard operating procedure for the accounts you are supporting and assist client success team members in day-to-day tasks and ad hoc projects including taking notes during onboarding and client calls.
Be a trusted advisor who helps clients achieve their goals: Manage internal expectations as well as those of your clients and prioritize program tasks/activities using business judgment to balance internal objectives with client goals. Spend time understanding and driving clients’ objectives and growth targets and ultimately guide them through key decisions to design programs that support these targets. Creatively problem-solve when difficult situations arise and resolve operational challenges.
Be an effective internal and client facing communicator and storyteller: Prepare recurring client reports, analyze and present key results, facilitate meetings, and deliver nuanced technical and data driven messages to clients. Maintain consistent and frequent communication with an array of stakeholders including clients and device partners to ensure efficient program implementation, review ongoing needs, and provide timely solutions and recommendations to help achieve program success.
Be a product and service expert: Develop a comprehensive knowledge of demand management, DERs (distributed energy resources), and the drivers of program success. Foster a deep understanding of the product, service offerings and functionality to effectively communicate capabilities to clients, contribute to shaping program design and provide training to client program teams.
Be an administrative and project management powerhouse: Seamlessly coordinate and manage communication and logistics around client and subcontractor invoicing processes and related reporting and other tasks as assigned.

What we offer

100% paid medical for employees
401(k) with employer match
casual environment
flexibility to set your own schedule
fully stocked fridge and pantry
free Citi Bike membership
secure bike rack
gym subsidy
paid parental leave
education assistance program

Fulltime

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Manager, Client Success & Technical Solutions

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