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Manager, Client Strategy & Experience

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Brewin Dolphin

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Location:
United Kingdom , London

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Category:
Finance

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We are looking for a Manager to join the Client Strategy & Experience (CS&E) team in RBC Wealth Management Europe (WME), based in London on a permanent basis. The Client Strategy & Experience (CS&E) team oversees RBC Wealth Management Europe (WME)’s entire relationship with its clients. The team drives efforts across the organisation to evaluate and elevate the client experience at every point in the client journey. The key areas of focus are championing client-centricity, driving client success, and ensuring long-term client loyalty through a relentless focus on client experience.

Job Responsibility:

  • Support the delivery of CS&E team strategic initiatives across various areas of RBC WME
  • Contribute to strategic projects through structured problem-solving, quantitative analysis and the development of executive-ready recommendations
  • Conduct market sizing, client needs analysis, competitor benchmarking and other ad hoc research and analysis
  • Take ownership of specific workstreams and deliverables within strategic initiatives
  • Co-ordinate meetings and committees as required
  • Support on the ongoing strategic client segmentation for RBC WME
  • Contribute to the definition of OKRs for relevant strategic initiatives
  • Support on ExCo and other governance committee submissions
  • Work collaboratively across WME’s client-facing teams (CFT) to ensure client strategy translates into tangible improvements

Requirements:

  • Proven experience in a similar strategic/strategy role
  • Degree educated or equivalent
  • Well organised and focused, able to multi-task when needed and respond to revised priority setting
  • Able to act autonomously, take initiative, suggest solutions and problem solve
  • Empathetic and able to communicate with colleagues across all levels and functions
  • Collaborative and inclusive approach to work, with values aligned to those of RBC
  • Strong MS Office skills (Word, Excel, PowerPoint)

Nice to have:

Experience within a top-tier consulting firm working with clients in the Financial Services industry

What we offer:
  • Leaders who support your development through coaching and managing opportunities
  • Opportunities to work with the best in the field
  • Ability to make a difference and lasting impact
  • Work in a dynamic, collaborative, progressive, and high-performing team

Additional Information:

Job Posted:
January 17, 2026

Expiration:
January 23, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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