CrawlJobs Logo

Manager, Client Service

kantar.com Logo

Kantar

Location Icon

Location:
United States , Boston ▼

Category Icon
Category:
IT - Administration

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

75400.00 - 125600.00 USD / Year
Save Job
Save Icon
Apply Position

Job Description:

We are seeking a strategic, client-focused, and detail-oriented Manager to join our Client Service team in the Media Solutions group. This role is key to managing client relationships, overseeing the execution of media campaign research, and ensuring the delivery of exceptional service and high-quality insights. You will serve as a primary point of contact for key clients, collaborating closely with internal teams to drive media strategy, performance, and innovation.

Job Responsibility:

  • Responsible for the execution of Media Solution projects while supporting higher complexity projects and/or advising team members on completion of tasks
  • Optimize efficiency of delivery without sacrifice of quality
  • Builds an understanding of our Media capabilities, solutions, and analytic methods
  • working to build Brand expertise
  • Utilize various tools and partners to complete studies from start to finish
  • Day to day tasks may include study setup, survey design, data analysis, report writing and presentation of results for med-high complexity projects
  • Owns and manages project timelines and quality, collaborating with client teams and across departments
  • Leads meetings to scope and kick off new projects as well as to present data results to our clients and their end clients
  • Conducts data analysis, insights generation, critical and analytical thinking
  • takes an active role in story building and can lead a team through reporting at varied levels of complexity
  • Actively seeks opportunities to support proposal development with sales partners
  • Can customize proposals with guidance
  • Provides guidance for junior project team members, serving as a go-to for day-to-day questions
  • Exhibit critical thinking, seek process improvements, and foster a positive, inclusive environment

Requirements:

  • 2+ years of professional experience in a client service market research role with exposure to quantitative methodologies
  • Strong process and time management skills
  • capable of prioritizing and delivering against a volume of competing deadlines at a fast pace
  • prior project management experience
  • Proficient computer skills in Microsoft office tools and ability to master other needed business tools (e.g., data management / cross tab and other proprietary tools)
  • Strong detail-orientation with ability to manage multiple work streams and among multiple teams
  • Excellent communication skills (verbal and written) with ability to use logical reasoning and problem solving
  • Exhibits a growth mindset, a can-do attitude, and the ability to take initiative
  • Bachelor’s degree in market research/marketing or related social science and analytic disciplines
What we offer:
  • Medical plans with comprehensive, affordable coverage for a range of health services
  • Health Savings Account/FSA
  • Dental, Vision and benefits to cover unique healthcare needs
  • Wellness Program
  • 401k with match
  • Tuition Reimbursement
  • Commuter benefits
  • Unlimited PTO

Additional Information:

Job Posted:
May 05, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
Icon
Kantar - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Manager, Client Service

VP, Client Services Senior Manager

The KL Client Services Lead is responsible for overall Client Experience relatin...
Location
Location
Malaysia , Kuala Lumpur
Salary
Salary:
Not provided
https://www.citi.com/ Logo
Citi
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5+ yrs experience in a Client Services environment, preferably in Custody
  • Relevant knowledge of more than 1 Custody function is highly advantageous
  • Experience working with global, multi-region initiatives, projects and teams, including large matrix organizations
  • Experience leading/managing Custody operations or any functional unit within Custody is advantageous
  • Strong Custody knowledge and technical know-how is essential
  • Strong analytical skills – the ability to analyze processes and systems, evaluate data, and identify process improvements
  • The ability to coordinate and lead colleagues in achieving a common objective
  • Exceptionally strong interpersonal and relationship-building skills
  • Experience in dealing in high volume, client sensitive issues
  • Energetic, flexible, collaborative, and proactive
Job Responsibility
Job Responsibility
  • Service Level Compliance- 100% service level compliance across all functions, in line with both external contractual agreement as well as internal Product/Business expectation
  • Financial Management across designated GOC for Client Services, ensuring that the department manages cost targets as well as resource management
  • Standardization of service offering across all Operational functions, ensuring that the Client Experience is “One Custody” globally
  • Simplify technology across the group, with key focus on client query tooling, data and reporting
  • Drive Citi initiatives aimed at reducing the high level of touch points and queries within the Bank related to Custody processes
  • Continually review and enhance the Client services processes in partnership with the Functional Heads and direct management team to drive positive client experience
  • Support the execution of any associated Location Strategy activities, ensuring that the operation remains fully compliant with all aspects of Send/Receive site requirements, whilst ensuring suitable training material and post go live support is robust and executed
  • Collaborate with the Productivity Office to assess and support opportunities to reduce inefficiency within the Function
  • Promptly recognize and take action on gaps within the process control framework to ensure that the control steps across the lifecycle of the process are relevant, documented and understood within the process teams
  • Staff management
What we offer
What we offer
  • Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more
  • Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses
  • We have a variety of programs that help employees balance their work and life
  • Fulltime
Read More
Arrow Right

Client Services Manager

Gummicube is looking for a dedicated Client Services Manager to lead our award-w...
Location
Location
United States
Salary
Salary:
120000.00 - 130000.00 USD / Year
airship.com Logo
Airship
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5+ years in account management or client services roles at a Digital Marketing Agency (or similar environment)
  • 3+ years in leadership roles managing client services or account management teams
  • 3+ years of marketing or advertising experience (SEO, paid marketing, performance marketing)
  • Experience managing enterprise accounts with contract values of $1M+ annually
  • Proven track record of achieving 95%+ net revenue retention in enterprise segments
  • Advanced Excel/Google Sheets expertise for data analysis and reporting
  • Experience with enterprise CRM platforms (Salesforce, HubSpot, etc.)
  • Project management expertise with complex, multi-phase enterprise implementations
  • Executive presence with ability to present to C-suite stakeholders
  • Strong emotional intelligence and conflict management skills
Job Responsibility
Job Responsibility
  • Oversee your immediate team of coordinators and day-to-day operations focused on enterprise customer success
  • Lead either our Account Management team focused on client relationship management or our Strategy team focused on strategic account planning
  • Collaborate cross-functionally with marketing, data, and creative teams to plan and support complex client needs for large accounts
  • Serve as liaison between the Accounts & Client Services team and Executive Leadership
  • Onboard and continuously train teams on Gummicube technologies, methodologies, strategies and implementation of process and compliance requirements for enterprise-level service delivery
  • Meet weekly with Coordinators and Sr. Coordinators to understand account performance, offering insights and guidance with strategy focused on customer success outcomes
  • Create cadences of account reviews, working with team members to identify areas of improvement and upsell/cross-sell opportunities across enterprise accounts
  • Act as the client's first line of support behind account owners, able to negotiate deliverables and timing within reason based on complex enterprise client demands and team turnarounds
  • Report relevant metrics and relationship notes to Executive Leadership including customer health scores, expansion opportunities, and retention risks
  • Analyze trends and execute marketing strategies aligned with short and long-term objectives to drive customer expansion and retention
What we offer
What we offer
  • Equity is also offered with this role
  • Robust benefits package as part of our Total Rewards approach to compensation
  • Fulltime
Read More
Arrow Right

Client Services Manager

This is an exciting and crucial role for Captify Australia’s growth, leading the...
Location
Location
Australia , Sydney
Salary
Salary:
Not provided
captifytechnologies.com Logo
Captify
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 1 years experience in account management or customer service experience across both managed/direct and programmatic business
  • Proficient use of Microsoft Excel
  • Excellent communicator with both internal and external stakeholders via email, phone and in person
  • Excellent attention to detail
  • Good prioritisation and time management skills
  • Ability to thrive in a start-up environment and hustle
Job Responsibility
Job Responsibility
  • Primary point of contact for agency clients on existing live accounts
  • Upsell on existing accounts, as well as work with Sales team to unearth new business opportunities from existing contacts
  • Recommend optimisations and new audiences to agency traders to increase scale of delivery and performance
  • Upweight - responsible for pushing campaign specific upweights
  • Diagnostics - working with Technical AM team and traders to ensure campaigns (both programmatic and managed) are set up using Captify best practise and delivering/pacing well
  • Delivering best-in-class service to clients and adhering to internal/external SLAs, managing client expectations and delivering on these to maximise growth opportunity with clients
  • Understanding prioritisation of accounts in line with spends or potential for future growth, building strategic account plans alongside sales leads
  • Working with sales leads to keep Captify front of mind for agencies, through external meetings and hot desking
  • Responsible for compiling campaign PCAs for Tier 1 growth accounts
  • Helping to identify future strategic growth for the business
What we offer
What we offer
  • 25 days holiday + bank holidays + your birthday + volunteer day
  • Regular shut down days, including the festive period
  • Access to SPILL - instant therapy support
  • Access to Mental Health First Aiders
  • Sport and wellbeing activities
  • Financial wellbeing support
  • Work from home and flexible/core working hours
  • Work from any Captify office in the world
  • Enhanced family friendly policies
  • Pet friendly office
  • Fulltime
Read More
Arrow Right

Client Services Manager

Our client is a successful boutique asset manager. They are hiring a French spea...
Location
Location
France , Paris
Salary
Salary:
Not provided
stephenbellassociates.com Logo
Stephen Bell Associates
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Fluent French and English
  • Proven experience in institutional or wholesale asset management client services
  • Good understanding of the European asset management industry
  • Interest in financial markets
  • Strong communication and relationship building skills
  • Ability to prioritise and meet multiple deadlines in an entrepreneurial environment
Job Responsibility
Job Responsibility
  • Act as the primary point of contact for institutional and wholesale clients in France and several other European markets
  • Support the completion of RFPs, RFIs, manager and operational DDQs and ad-hoc requests from prospective and existing clients
  • Attend client review meetings and send follow-up reports
  • Deliver client onboarding, including financial analysis and coordination with transfer agents
  • Handle clients enquiries regarding fund features, portfolio management and market data
  • Manage client queries and process their portfolio requests to agreed service levels
  • Undertake monthly reporting for existing clients
  • Work with sales, fund operations and finance to resolve client services issues
  • Produce distribution agreements, platforms registrations and KYC in collaboration with compliance
  • Undertake CRM monitoring and reporting
  • Fulltime
Read More
Arrow Right

Client Service Manager

Our Client Service Managers are the engine of our business. They are responsible...
Location
Location
United Kingdom , London
Salary
Salary:
33000.00 GBP / Year
transact-online.co.uk Logo
Transact
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Experience in corporate customer service
  • Experience within the financial services industry
  • Strong communication skills
  • High degree of accuracy
  • Meticulous nature and close attention to detail
  • Understanding of key financial products and wrappers
Job Responsibility
Job Responsibility
  • Developing and maintaining relationships with Financial Advisers through understanding their requirements
  • Providing support to Financial Advisers and their staff to develop their understanding of the Transact platform
  • Handling all queries received by phone, email or letter
  • Processing requests to agreed service levels
  • Prioritising and managing your own workload throughout the day
  • Quality checking your own work and the work of your colleagues
What we offer
What we offer
  • Company discretionary bonus
  • Excellent pension contributions
  • Attractive staff share scheme
  • BUPA health insurance
  • Buying and selling of annual leave
  • Sponsorship of relevant professional qualifications
  • Fulltime
Read More
Arrow Right

Client Services Manager

Reporting to the Director of Global Services, the role of Client Services Manage...
Location
Location
Australia , Perth
Salary
Salary:
Not provided
wencomine.com Logo
Wenco (a Hitachi Construction Machinery...
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5+ years’ experience with fleet management products on hardware and software applications
  • Ability to handle remote site installations, upgrades, and software support
  • 8+ years’ technical supervisory experience of people and resources
  • Ability to do standard and custom system configurations for client’s sites within the Wenco product suite
  • Ability to develop a scope of work for all non-standard features (custom development) on existing and new client sites
  • Computer Technology background (Including exposure to Linux, Cisco, Database Administration, Business Systems Analysis, Microsoft Exchange, etc.)
  • Must be eligible to work in Australia
  • Bachelor's degree in Engineering, IT, Business, or relevant discipline
Job Responsibility
Job Responsibility
  • Drive operational excellence in the technical aspects of work performed to support clients
  • Manage installations, upgrades, and integrations, including autonomous haulage systems and Open Autonomy deployments
  • Lead and manage the regional Services team (and subcontractors as required)
  • Serve as the primary point of contact with clients
  • Plan resource allocation at least 3 months in advance
  • Develop project plans and schedule project goals, milestones, and deliverables
  • Travel to client sites globally as required
  • Take operational decisions and action/delegate a mutually acceptable plan to secure client satisfaction
  • Identify and communicate personnel, training, resourcing, technical, and client-related needs or issues
  • Conduct remote support and upgrade procedures
  • Fulltime
Read More
Arrow Right

Service Delivery Manager - Managed Security

HPE Operations is our innovative IT services organization. It provides the exper...
Location
Location
India , Bangalore
Salary
Salary:
Not provided
https://www.hpe.com/ Logo
Hewlett Packard Enterprise
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5+ years of experience in managed security services, cybersecurity delivery management, or IT service management
  • Proven track record of managing complex client relationships and delivering managed services
  • Experience working with Security Operations Centers (SOC) or MSSPs is highly desirable
  • Should have managed a team of Cyber Security engineers including SIEM, Vulnerability, IAM, HSM, etc
  • Experience in at least 3 of the below products is desirable: Microsoft Sentinel with Copilot, Microsoft Defender including VA, Thales HSM & Cipher Trust Manager, CyberArk PAM, Nexus Smart ID
Job Responsibility
Job Responsibility
  • Oversee the end-to-end delivery of managed security services, such as threat monitoring, incident response, vulnerability management, endpoint protection, and other cybersecurity services
  • Ensure services are delivered in compliance with Service Level Agreements (SLAs) and established security frameworks (e.g., NIST, ISO 27001)
  • Monitor and measure the performance of managed security services, identifying areas for improvement and ensuring high-quality service delivery
  • Manage and coordinate teams responsible for delivering managed security services, including security analysts, engineers, and consultants
  • Collaborate with internal teams (e.g., SOC, engineering, compliance) to ensure seamless service delivery and resolution of client issues
  • Provide leadership, guidance, and support to team members, fostering a culture of accountability and continuous improvement
What we offer
What we offer
  • Health & Wellbeing
  • Personal & Professional Development
  • Unconditional Inclusion
  • Fulltime
Read More
Arrow Right

Managed Services Manager

The Managed Services Manager (MSM) serves as a trusted advisor and integral exte...
Location
Location
India , Bangalore
Salary
Salary:
Not provided
https://www.hpe.com/ Logo
Hewlett Packard Enterprise
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Certification - PMP/Prince2/ITIL Preferred
  • Prior experience in managed Services with enterprise clients a plus
  • Knowledge of technology fundamentals and trends is essential
  • Excellent ability to influence across and up – achieving/beating expected business outcomes
  • Demonstrates strong business, program and analytical skills - breaks down business challenges into solutions with a clear path forward
  • Account management skills are preferred
  • Degree in a related technical field
  • Demonstrated Program Management skills and high organizational skills required, ITIL & PMP certification desired
  • 5+ years of experience managing, complex and transformative IT programs and projects such as software development, datacenter migrations or cloud computing strategies
  • Demonstrated English verbal, written, and typing skills
Job Responsibility
Job Responsibility
  • Partners with the Customer to utilize industry best practices (ITIL/ITSM) to ensure team collaboration with Customer's IT service management team
  • Responsible for customer relationship management and for the overall delivery of the Service solution
  • Acts as Customer's single IT management focal for all service-related issues, escalations, and integration actions
  • Provides direction and leadership to the GMS support teams
  • Strives to make continuous improvements to key processes
  • Holds people accountable to meet organization goals and performance initiatives
  • Demonstrates skills in management, planning, problem solving, innovation, analysis, communication and negotiation
  • Serves as GMS customer’s single point of contact for escalation and management issues
  • Seamless onboarding of accounts into GMS operations
  • Act as customer’s advisor for digital transformation and strategic initiatives
What we offer
What we offer
  • Comprehensive suite of health, financial and emotional wellbeing benefits
  • Career programs catered to helping team members reach career goals
  • Unconditional inclusion in the workplace
  • Fulltime
Read More
Arrow Right