Manager, Client Operations, HSBC

HSBC

Location:
India, Mumbai

Category:
-

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Managing the distributor channel network (viz Banks, National Distributors and IFAs) to ensure high mind share for our products through innovative promotional schemes and deliver aggressive sales budgets.

Job Responsibility:

Review of customer/distributor complaints & queries received at Registrar & Transfer Agents (RTA) Contact Center (CC) through Phone/Email with focus on Senior Management escalations
Ensure timely response and closure of queries and request received at RTA CC through Phone/Email
Review the NPS and CSAT survey and implement changes
Ensure MIS and reporting's related to monthly complaints & activities is delivered in a timely manner
Quality analysis of calls/emails of the CC agents and provide feedback and trainings to ensure Quality is maintained as per SLA
Supervise the CAMS CC team and ensure proper training to the new joiners
Complete Root Cause Analysis (RCA) of complaints and track for preventive and corrective action

Requirements:

A Graduate with minimum 2 years of experience in Mutual Fund Industry
NISM-Series-V-A: Mutual Fund Distributors Certification Examination with valid certificate
Excellent verbal and written communication, team and interpersonal skills
Good decision-making skills
Experience in Customer interface
Good working knowledge of MS – Word, Power Point and Advance Excel

Additional Information:

Job Posted:
August 28, 2025

Expiration:
September 11, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Manager, Client Operations

HSBC

Location:India, Mumbai

Category:-

Contract Type:Not provided