Manager, Client Operations, CVS Health

CVS Health

Location:
United States, Woonsocket, RI

Category:
-

Contract Type:
Employment contract

Salary:

81848.00 - 117000.00 USD / Year

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Job Description:

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Job Responsibility:

Plan and guide technology projects, serving as liaison between business and technical aspects of projects
Duties include: plan project stages and assess business implications for each stage, monitoring progress to assure deadlines, standards, and targets are met
analyze requirements documentation including business process flows, outcome diagrams, PI planning, story refinement, creation of definitions, demos, and project governance
direct product analysis to gain a comprehensive understanding of internal and external environmental influences and competitive pressures - incorporates results into product roadmap and overall product strategy
translate data points and business processes, understanding data patterns and identifying defects in order to implement technical projects on schedule
conduct fact-finding and independent research to design creative, progressive technology solutions for software issues
conduct business impact analysis of system defects, control/audit deficiencies, outages, and enhancements
execute queries with data processing applications to generate key data points needed to explain technology project development and implementation to management stakeholders
utilize SAFe Agile methodologies, writing features and user stories, acceptance criteria, API mapping and Project Management Tools such as CA Clarity PPM, Rally, MS Project, MS SharePoint, and MS Office Suite
manage project teams
research and analyze impacts for consideration of requirements or errors and provide direction on adjudication setups and solution to configuration and quality for mitigation
improve benefits requirements process implement cross functional project support
translate business requirements to internal CVS Health teams such as Benefits Coding and Quality Analysis
utilize Scrum tool Jira
write business requirements as package and/or user story, documenting/reviewing test cases, production implementation, and resolving production issues
Collaborate with peer organizations, quality assurance, and end users to produce cutting-edge technology solutions
create robust test plans and cases, validate UAT results, and perform post-production validation
participate in design and mapping of data conversion strategies as needed
work with product owners and business teams to gather the requirements and provides business solutions and envision proper system delivery
identify and address technology and analytics dependencies across cross-functional teams and business stakeholders
work with stakeholders to ensure accountability and successful project completion according to scoped requirements
utilize concepts and techniques of advanced data, engineering, computer applications, computer science, computer information systems, IT, the technical sciences, and/or related areas
assess project performance and implementing changes as necessary to ensure the projects remains within specified cost, schedule, scope, and quality objective
and develop metrics, procedures, objectives and methods to assess project progress while utilizing established standards and quality objectives

Requirements:

Master’s degree (or foreign equivalent) in Computer Science, Computer Engineering, Electrical/Electronics Engineering, Information Technology, or a related field and two (2) years of experience in the job offered or related occupation
Requires two (2) years of experience in each of the following: SQL and DB2
Software testing, quality assurance, and troubleshooting
Developing backend services, performing code reviews, and collaborating with peers on software development solutions
Data analytics on large data sets in healthcare, business, or retail sector
Extract/Transform/Load (ETL) processes
Conducting impact analysis, requirement, and estimation documents
Writing architectural and technical design documents

What we offer:

The Company offers a full range of medical, dental, and vision benefits
Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees
The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits
CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners
As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year

Additional Information:

Job Posted:
June 23, 2025

Employment Type:

Fulltime

Work Type:

Remote work

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Manager, Client Operations