Manager, Client Experience Job at Cavell Risk, Inc. (Toronto)

Senior Product Manager - Client Experience - Real Assets

As a world leading provider of integrated solutions for the alternative investme...

Location

United States , New York

Salary:

Not provided

Alter Domus

Expiration Date

Until further notice

Requirements

10+ years in product management, with demonstrated progression to senior leadership roles
Fluency in Real Assets market dynamics and ongoing trends, with the ability to anticipate client needs
Proven experience developing and evolving client-facing enterprise SaaS cloud-native products/solutions from concept through maturity
Demonstrable experience in early-stage product development and client discovery, including working with ambiguity and rapidly iterating
Previous roadmap ownership with justified prioritization frameworks and clear outcomes
Experience with SAFe (Scaled Agile Framework) and disciplined, agile delivery approaches
Ability to manage teams of various seniorities and backgrounds, aligning diverse talents to a strategic vision
Proven ability to influence varied key stakeholders and deliver within a matrixed organization/structure
Experience presenting to and guiding conversations with senior financial services professionals, including client partners and prospects
Strong executive presence with the ability to command credibility across technical and business audiences

Job Responsibility

Own and optimize Real Assets client end-to-end interactions with the new AD Intelligence platform, identifying existing key pain points and priorities for the initial market roll-out
Lead structured discovery sessions with Real Assets clients and prospects to translate business requirements into clear product inputs, use cases, and prioritization recommendations
Serve as the primary product and technology expert for Real Assets clients, enabling commercial demos and maintaining a clear understanding of current and planned technology capabilities
Develop and maintain the Real Assets client-facing roadmap, prioritizing the most impactful use cases and embedding the broader shared capabilities, portal, and Real Assets data/analytics roadmaps
Quantify the impact of roadmap initiatives where possible to support data-driven decision-making
Capture and synthesize client feedback and market signals, feeding insights back into product strategy, roadmap planning, and go-to-market positioning
Build a shared understanding of client needs with technology, business, and delivery teams to generate alignment and confidence in the prioritized roadmap
Deliver clear requirements for technical design and execution of the highest priority work
Work closely with the Head of Client Portals as the Real Assets subject matter expert to ensure consistency and ease of use throughout ADI for Real Assets use cases
Create a market-leading experience for Real Assets clients through an AI-native integrated servicing platform

What we offer

Support for professional accreditations
Flexible arrangements, generous holidays, plus an additional day off for your birthday
Continuous mentoring along your career progression
Active sports, events and social committees across our offices
24/7 support available from our Employee Assistance Program
The opportunity to invest in our growth and success through our Employee Share Plan
Plus additional local benefits depending on your location

Client Experience Manager

The Client Experience Manager leads a high-performing team of Client Experience ...

Location

United States , Detroit

Salary:

Not provided

KSAT 12

Expiration Date

Until further notice

Requirements

Bachelor’s degree in marketing, advertising, or a related field, or equivalent work experience
Minimum of 5 years of account management experience, preferably within media or digital advertising
Minimum of 2 years of experience managing direct reports
Strong project management skills with the ability to juggle multiple priorities and deadlines
Excellent presentation and communication skills, both pre- and post-sale
Proven ability to think critically, proactively solve problems, and adapt to change
Strong digital acumen and understanding of marketing trends
Ability to train, coach, and inspire team members and sales partners
Detail-oriented team player with excellent interpersonal skills

Job Responsibility

Lead, mentor, and manage a team that focuses on the client experience through advisement of result-based solutions, execution of campaigns and recommendations for optimization and future growth
Develop, implement, and refine workflows that streamline pre- and post-sale processes
Establish best practices for client deliverables, including reporting cadence, onboarding, and project management
Foster team growth through training on campaign strategy, optimization, and industry trends
Track and analyze team KPIs to measure impact and identify areas for improvement
Partner with Director of Digital, Digital Sales Strategist and Account Executives to develop and deliver compelling, data-driven presentations using tools like Claritas
Support revenue growth by building retention strategies and strengthening client relationships
Collaborate with leadership to align client experience strategies with organizational goals
Travel for market visits to support client retention and business growth
Design and deliver training for Account Executives on Ad Operations processes and data-driven reporting

Fulltime

Client Experience Manager

We are currently recruiting an experienced Client Experience Manager to join a p...

Location

United Kingdom , City Of London

Salary:

20.00 - 24.00 GBP / Hour

Office Angels

Expiration Date

Until further notice

Requirements

Proven experience in a luxury or premium retail management role
Strong commercial acumen with a results-driven mindset
Confident leader with excellent communication and stakeholder management skills
Highly organised, adaptable, and able to thrive in a fast-paced environment
Available to start immediately or at short notice.

Job Responsibility

Lead, coach, and motivate retail teams to achieve sales and service KPIs
Drive commercial performance while maintaining brand integrity and luxury standards
Oversee day-to-day retail operations, ensuring efficiency and consistency
Analyse sales data and provide actionable insights and reporting
Support recruitment, training, and development of store management teams
Ensure compliance with company policies, procedures, and operational best practice.

What we offer

Boost Benefits platform, providing access to exclusive employee discounts, wellbeing resources, and lifestyle perks
Opportunity to work with a prestigious luxury brand
Fully office-based role with a collaborative, professional working environment
Temporary assignment offering valuable exposure within the luxury retail sector
Support from a dedicated recruitment consultant throughout your assignment.

Fulltime

Client Experience Manager

The Client Experience Manager is responsible for core management, people and tra...

Location

United States , New York

Salary:

70000.00 - 80000.00 USD / Year

Sotheby's

Expiration Date

Until further notice

Requirements

Bachelor’s degree required
3–5 years of experience in client service, operations, logistics, or a related field
Experience supporting high-net-worth or premium clients strongly preferred
Demonstrated understanding of shipping, logistics, and post-sale operations
Strong leadership, communication, and problem-solving skills
Calm, professional demeanor with excellent judgment under pressure
High attention to detail and ability to manage multiple priorities
Proficiency in Excel
experience with SAP or similar systems preferred
Flexibility to work evenings or weekends during peak periods

Job Responsibility

Recruit, train, coach, and develop a high-performing team of Client Experience Coordinators
Set clear performance expectations, provide regular feedback, and manage performance outcomes
Ensure appropriate staffing, workload distribution, and coverage during peak sale periods and holidays
Serve as a subject matter expert for post-sale workflows and service standards
Own the end-to-end post-sale experience for buyers, from invoicing through final delivery
Proactively manage priority and high-value client cases, ensuring timely, accurate, and thoughtful service
Act as a senior escalation point for complex client issues, resolving matters through to completion
Partner with specialists and sales teams to ensure post-sale readiness and smooth client handoffs
Guide shipping strategy by determining the most appropriate shipping solutions based on value, destination, risk, cost, and client expectations
Manage and resolve shipping escalations, including carrier delays, damage claims, and service failures

What we offer

Discretionary bonus
Competitive benefits package

Senior Program Manager, Client Experience

Senior Program Manager to lead complex branding and strategic initiatives for fo...

Location

United States , New York City

Salary:

90000.00 - 120000.00 USD / Year

Athletics

Expiration Date

Until further notice

Requirements

5+ years of experience managing branding programs in a creative agency or consultancy environment
Proven success leading complex, high-stakes projects from pitch through launch
Fluency in brand strategy, visual identity, and digital product design/development processes
Strong business acumen: able to forecast, scope, budget, and communicate with clarity and confidence
Empathy and diplomacy: able to manage client relationships and internal dynamics with nuance
Excellent written and verbal communication skills
Experience working and experimenting with both traditional project management best practice tools like Notion, Smartsheet, and similar, alongside rapidly evolving AI platforms
Bachelor’s degree required

Job Responsibility

Lead large, multi-disciplinary branding and digital projects
Define program architecture: scope, phasing, success metrics, and stakeholder alignment
Elevate conversations beyond deliverables, helping clients clarify priorities, navigate tradeoffs, and make confident decisions
Serve as a primary point of contact and trusted advisor
Design a Client Experience that is proactive, transparent, and insight-driven
Identify and shape natural growth opportunities grounded in client need and program evolution
Own end-to-end execution across scope, timeline, budget, and quality
Proactively identify risks, surface tensions early, and propose solutions before issues escalate
Ensure work is delivered to brief, aligned to strategic intent, and executed with operational discipline
Partner closely with Strategy, Creative, Technology, and the Resourcing Director to assemble and support the right teams

What we offer

participation in a value-sharing plan with bonus payouts
health insurance
401k with guaranteed employee contribution
life insurance
generous paid time off
professional development budget
weekly team meals and in-office snacks
free Citibike memberships
+ additional health and wellness perks

Fulltime

Client Experience Manager

As a Client Experience Manager (CXM) at Market My Market, you'll serve as the pr...

Location

United States

Salary:

65000.00 - 75000.00 USD / Year

Market My Market

Expiration Date

Until further notice

Requirements

3+ years of client-facing experience in an agency setting with a focus on SEO, local SEO, and/or digital marketing
Proven track record of managing client relationships and driving client retention
Experience with organic SEO strategy development and execution
Strong understanding of Google Business Profile optimization and local search marketing
Experience analyzing SEO performance data and communicating insights to clients
Excellent verbal and written communication skills
Ability to build trust and rapport with clients quickly
Problem-solving skills and ability to navigate challenging client conversations
Strong organizational skills to manage multiple accounts simultaneously
Experience in the legal, medical, or dental industries is a plus

Job Responsibility

Account Strategy: Develop and implement customized account strategies to help clients achieve their marketing goals, ensuring alignment with their business objectives
Upsells and Renewals: Identify opportunities for upselling additional services and secure contract renewals through consistent communication and value demonstration
Client Relationship Management: Act as the primary liaison between clients and internal teams, fostering trust and maintaining strong relationships
Client Event Representation: Attend client events, industry conferences, and meetings to strengthen partnerships and represent Market My Market
Portfolio Management: Oversee a portfolio of 20-40 clients, ensuring all deliverables are met and proactively addressing client concerns
Collaboration with CSMs: Work closely with CSMs to coordinate the execution of marketing activities, including content delivery, reporting, and project management
Performance Monitoring: Track and report on client performance metrics, ensuring campaigns deliver measurable results
Problem Solving: Address client challenges by coordinating with internal teams and presenting solutions to maintain satisfaction and retention
Strategic Consultation: Provide insights and recommendations based on client needs, market trends, and campaign performance
Client Experience: Create thoughtful client experiences and gifting that shows care for the client as an individual and investment in the relationship

What we offer

PTO: 2.25 weeks per year
Health insurance benefits
401(k) plan (after 1 year of employment)
Remote work opportunity

Fulltime

Client Experience Manager

We are looking for a dedicated Client Experience Manager to join our team in Lit...

Location

United States , Little Rock

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Proven experience in administrative assistance or a similar role
Strong communication skills, both verbal and written
Ability to manage and prioritize multiple tasks efficiently
Proficiency in data entry and maintaining accurate records
Familiarity with office management practices and tools
Exceptional organizational and problem-solving abilities
Comfortable handling inbound calls and providing excellent customer service
High level of attention to detail and confidentiality

Job Responsibility

Provide detail-oriented administrative support to ensure smooth daily operations
Manage and respond to inbound calls with exceptional customer service
Maintain organized office systems and procedures to enhance efficiency
Perform accurate data entry to manage records and documentation
Handle receptionist duties, including welcoming clients and directing inquiries
Coordinate schedules and appointments to support team members
Assist in preparing and formatting reports and presentations
Ensure proper handling and confidentiality of sensitive information
Support office management tasks, including ordering supplies and maintaining inventory
Collaborate with team members to resolve issues and improve processes

What we offer

medical
vision
dental
life and disability insurance
eligible to enroll in our company 401(k) plan

Senior Client Experience Manager

This person is an energetic, growth-minded, team player that thrives in day-to-d...

Location

United States , Kansas City

Salary:

Not provided

BarkleyOKRP

Expiration Date

Until further notice

Requirements

Self-starter with the ability to operate both strategically and tactically in a fast-paced, deadline-driven environment
Strong collaborator with the ability to lead cross-channel initiatives with a diverse range of team members and stakeholders
Ability to run projects independently with minimal supervision
Excellent written and verbal communication skills
Ability to develop trusted relationships and partner with diverse teams and mid-senior client leads
Demonstrated success in a cross-functional team environment
Ability to juggle multiple projects and clients at once, while correctly prioritizing
4+ years relevant work experience
previous agency experience preferred
Digital experience with production experience is and preferred

Job Responsibility

Be the primary point of contact for client counterpart and cross agency team in managing the daily activities for cross-channel initiatives and annual plans
Exhibit a thorough understanding of the client’s brand, objectives, and operations to successfully accomplish deliverables that meet client expectations across the whole brand spectrum
Manage relationships with key clients and strategic team members active in the day-to-day execution of integrated projects, and manage up appropriately
Apply independent, critical thinking and contribute ideas in cross-functional team settings across creative, strategy, media, PR, and production disciplines
Work closely with account director to support Whole Brand integrated projects, proactively anticipate and solve problems, identify opportunities for efficiencies and growth, and ensure proper communications and team direction
Lead and uphold the conditions for constructive team member meetings, client reviews, and strategic team member engagements that inspire quality outputs and drive brand success
Partner closely with Project Management to understand the timing, workflow, and project deliverables in order to manage client expectations and to anticipate team needs/client needs
Partner with project management to effectively manage resources and budgets
Contribute to BarkleyOKRP culture, growth, and success through participation in key agency forums and initiatives, department and agency-wide meetings, new business opportunities, etc.

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Manager, Client Experience

Job Description

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