Manager, Client Experience Job at Cavell Risk, Inc. (Toronto)

Assistant Manager, Client Experience

Early in their career, this team member is bringing their natural skills of orga...

Location

United States , Kansas City

Salary:

Not provided

BarkleyOKRP

Expiration Date

Until further notice

Requirements

Bachelor’s degree from a four-year college or university preferred, or equivalent experience
Related agency experience and/or training preferred (can include prior internships)

Job Responsibility

Become familiar with Client products and tactical elements of the Client’s marketing plan and how they are applied
Immerse in client’s competitive set and be the “reporter” of key developments for the cross agency team
For small projects, field requests from client to ensure that requested modifications (e.g. creative changes) are documented, communicated and implemented
Capture notes in client meetings, prepare conference reports and maintain status reports when requested
Maintain paper or electronic files for promotional plan and budget, current product literature and all client information
Join in the briefing of creative projects and reviews for deeper understanding of the work and role it plays
Train in the Whole Brand Approach and understand how it is applied to the business
Work with creative and account team to develop job estimates
Embraces a diverse and inclusive environment where each team member feels they can bring their best self, be respected and seen
Assist CX team in coordinating and producing special projects/items

Client Experience Manager

As a Client Experience Manager (CXM) at Market My Market, you'll serve as the pr...

Location

Salary:

65000.00 - 75000.00 USD / Year

Market My Market

Expiration Date

Until further notice

Requirements

3+ years of client-facing experience in an agency setting with a focus on SEO, local SEO, and/or digital marketing
Proven track record of managing client relationships and driving client retention
Experience with organic SEO strategy development and execution
Strong understanding of Google Business Profile optimization and local search marketing
Experience analyzing SEO performance data and communicating insights to clients
Excellent verbal and written communication skills
Ability to build trust and rapport with clients quickly
Problem-solving skills and ability to navigate challenging client conversations
Strong organizational skills to manage multiple accounts simultaneously
Proficiency with tools such as Google Analytics, Google Search Console, Ahrefs, HubSpot, and project management software

Job Responsibility

Account Strategy: Develop and implement customized account strategies to help clients achieve their marketing goals, ensuring alignment with their business objectives
Upsells and Renewals: Identify opportunities for upselling additional services and secure contract renewals through consistent communication and value demonstration
Client Relationship Management: Act as the primary liaison between clients and internal teams, fostering trust and maintaining strong relationships
Client Event Representation: Attend client events, industry conferences, and meetings to strengthen partnerships and represent Market My Market
Portfolio Management: Oversee a portfolio of 20-40 clients, ensuring all deliverables are met and proactively addressing client concerns
Collaboration with CSMs: Work closely with CSMs to coordinate the execution of marketing activities, including content delivery, reporting, and project management
Performance Monitoring: Track and report on client performance metrics, ensuring campaigns deliver measurable results
Problem Solving: Address client challenges by coordinating with internal teams and presenting solutions to maintain satisfaction and retention
Strategic Consultation: Provide insights and recommendations based on client needs, market trends, and campaign performance
Client Experience: Create thoughtful client experiences and gifting that shows care for the client as an individual and investment in the relationship

What we offer

PTO: 2.25 weeks per year
Health insurance benefits
401(k) plan (after 1 year of employment)
Remote work opportunity

Fulltime

Manager – Client Experience

Current Global is a global communications agency that puts humanity at the heart...

Location

India , Mumbai

Salary:

Not provided

Current Global

Expiration Date

Until further notice

Requirements

Have 4+ years of experience in a PR agency, leading large accounts and projects
Know the media and brand landscape well, especially in Corporate, Consumer Technology sectors
Are confident in managing timelines, budgets, and teams
Communicate clearly and are good at building relationships and solving problems
Can think critically, draw insights, and shape strong PR stories
Work well with others and can lead with empathy and accountability.

Job Responsibility

Lead and manage multiple client programs with clear direction and ownership
Work closely with team to deliver integrated campaigns
Manage client expectations and build strong, long-term relationships
Be seen as a strategic partner by clients – offering guidance, ideas, and solutions
Support, guide, and grow junior and team members

Senior Client Experience Manager

This person is an energetic, growth-minded, team player that thrives in day-to-d...

Location

United States , Kansas City

Salary:

Not provided

BarkleyOKRP

Expiration Date

Until further notice

Requirements

Self-starter with the ability to operate both strategically and tactically in a fast-paced, deadline-driven environment
Strong collaborator with the ability to lead cross-channel initiatives with a diverse range of team members and stakeholders
Ability to run projects independently with minimal supervision
Excellent written and verbal communication skills
Ability to develop trusted relationships and partner with diverse teams and mid-senior client leads
Demonstrated success in a cross-functional team environment
Ability to juggle multiple projects and clients at once, while correctly prioritizing
4+ years relevant work experience
previous agency experience preferred
Digital experience with production experience is and preferred

Job Responsibility

Be the primary point of contact for client counterpart and cross agency team in managing the daily activities for cross-channel initiatives and annual plans
Exhibit a thorough understanding of the client’s brand, objectives, and operations to successfully accomplish deliverables that meet client expectations across the whole brand spectrum
Manage relationships with key clients and strategic team members active in the day-to-day execution of integrated projects, and manage up appropriately
Apply independent, critical thinking and contribute ideas in cross-functional team settings across creative, strategy, media, PR, and production disciplines
Work closely with account director to support Whole Brand integrated projects, proactively anticipate and solve problems, identify opportunities for efficiencies and growth, and ensure proper communications and team direction
Lead and uphold the conditions for constructive team member meetings, client reviews, and strategic team member engagements that inspire quality outputs and drive brand success
Partner closely with Project Management to understand the timing, workflow, and project deliverables in order to manage client expectations and to anticipate team needs/client needs
Partner with project management to effectively manage resources and budgets
Contribute to BarkleyOKRP culture, growth, and success through participation in key agency forums and initiatives, department and agency-wide meetings, new business opportunities, etc.

Client Experience & Reception Manager

Our client is a forward-thinking and dynamic and financial institution specialis...

Location

United Kingdom , City of London

Salary:

40000.00 - 45000.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

Proven extensive experience as a receptionist within a corporate or financial setting,in a leadership/management role
Outstanding Communication Skills: Strong verbal and written communication abilities
Organisational Skills: Exceptional multitasking and organisational skills, with an eye for detail
Positive Attitude: A naturally positive and personable individual, with the ability to handle challenges with professionalism and respect
Tech Savvy: Proficiency in MS Office software and systems technology

Job Responsibility

Greet clients and visitors with a warm, approachable, genuine, and friendly demeanour, ensuring they receive a 5* experience
Develop and maintain working relationships across all departments, the senior team as well as external stakeholders and contractors
Oversee the reception and executives meeting areas, ensuring the smooth running of daily operations
Manage appointments and meetings, coordinating with various departments
Manage and coordinate a number of meeting rooms and event spaces, quickly and efficiently
Handle incoming calls, emails, and inquiries, directing them to the appropriate team members with efficiency and professionalism
Manage any escalations from the senior management team and building management
Lead and mentor the reception team, building and developing a collaborative environment and promoting best practises

What we offer

Competitive benefits package, with healthcare benefits, gym membership, generous holiday and parental benefits, company socials and events

Fulltime

Client Solutions Manager

We’re looking for a Client Solutions Manager to join our LA (Malibu) based team....

Location

United States , Los Angeles

Salary:

90000.00 - 120000.00 USD / Year

Vidsy

Expiration Date

Until further notice

Requirements

Strong project management experience (campaigns, timelines, risks, outcomes)
Proven ability to manage client relationships with credibility and confidence
Proven experience integrating solutions into large enterprise clients
A proactive, solutions-driven mindset with great attention to detail
Someone who is curious, collaborative, and thrives in fast-moving environments
Ability to understand the real “why” behind problems and solve them
Leading with composure, confidence, and credibility, no matter the challenge

Job Responsibility

Own end-to-end project management of complex campaigns and projects
Spot challenges early and implement solutions to keep delivery on track
Lead, implement and integrate Vidsy’s solution into Enterprise clients
Share learnings from projects to improve how both clients and Vidsy work
Influence and guide teams to adopt better ways of working
Ensure clients consistently have positive, reliable experiences with Vidsy

What we offer

Share Options: New Joiners receive shares in the business
401k: Planning for the future
Private Healthcare: Comprehensive coverage to keep you feeling your best
Generous Time Off: 25 days PTO plus Federal Holidays
Home Setup: We’ll equip your home office from day one - or give you a budget to offset & build your ideal setup
Flexible Hybrid Approach: Work your way with our virtual-first hybrid approach
Remote Flexibility: Work away from your hub for up to 4 weeks of the year
Volunteer Day: Get a paid day off annually to support a cause you care about
Wellbeing Focus: Access our wellness programs and Employee Assistance Program
Eco Impact: Your carbon footprint offset through our Ecologi partnership

Fulltime

Manager Client Technology (Duty Manager)

Altera, a member of the N. Harris Computer Corporation family, delivers health I...

Location

India

Salary:

Not provided

Altera Digital Health Inc. UK

Expiration Date

Until further notice

Requirements

Major Incident / Critical issue early detection and fast remediation for all matters during their shift
Ensuring all client requests, incidents and problems are addressed in a timely and professional manner
Stand up calls with their team managing proper hand-over of activities and client status between shifts and teams
Allocating resources, as necessary, across teams to provide efficient, effective resolution of issues
Identify and implement operational process improvements across teams
Provide detailed and accurate job performance feedback for each resource working under their guidance
Change Approver, Quality controller and Post change validation functions within their Shift
Supervision of employee attendance and participation
Assisting the Shift Site Reliability Engineers in client communication and escalations
Inspiring and Motivating the employees on their rotating shift

Fulltime

Client Experience Supervisor

At BarkleyOKRP, we are on the front lines of a world-class idea company. We are ...

Location

United States , Kansas City

Salary:

Not provided

BarkleyOKRP

Expiration Date

Until further notice

Requirements

Experience with media clients + digital work preferred
6+ years of relevant brand or agency experience
Excellent client communication and the ability to establish a connection with senior-level client leadership
Self-starter with the ability to operate both strategically and tactically in a fast-paced, deadline-driven environment
Strong collaborator with the ability to lead cross-channel initiatives with a diverse range of team members and stakeholders
Ability to run projects independently with minimal supervision
Excellent written and verbal communication skills
capable of effectively articulating both strategic recommendations and detailed tactical plans
Ability to develop trusted relationships and partner with diverse teams and mid-senior client leads
Demonstrated success in a cross-functional team environment

Job Responsibility

CLIENT: Independent Client relationships
Excellent client communication that builds trust, digs for insights, and sets expectations that allow for a brand to reach its biggest possible future
Serve as category and Client’s brand/business expert to BarkleyOKRP teams
Fosters team member agency relationships to maximize integration and collaboration in service of the client's goals
Proactively manages client expectations by partnering with Project Management to identify areas of risk and opportunity
Supports the overall Client Experience that delivers external strategic documents like Annual Planning and 360 Scorecard or internal performance tied to financial forecasting, Whole Brand Assessment and Team Annual Huddles
CREATIVE: Create conditions for project-based whole brand thinking. Protect the work
Understands the Whole Brand Spectrum and looks for opportunities where it can be applied to best support the client’s needs
Work closely with Director and VP/Client Experience to create a long-term plan for Whole Brand transformation and growth through projects that build the brand.
Contribute to the making of brave ideas by ideating with the team, bringing client insight, setting up correct expectations, aligning teams, connecting resource needs, and (pre)selling in the work

Manager, Client Experience

Cavell Risk, Inc.

Location:
Canada , Toronto

Category:
Insurance

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
December 07, 2025

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Job Posted:
December 07, 2025