Manager Client Delivery - WinFS & M365

The Manager Client Delivery - WinFS & M365 is a pivotal role responsible for the successful delivery of Microsoft 365 services to clients. The ideal candidate should have over 8 years of experience in collaboration or workplace technology services, with a strong background in managed services leadership. Key responsibilities include managing service delivery, ensuring compliance with SLAs, and driving continual service improvement initiatives. Excellent client relationship management and communication skills are essential, along with a solid understanding of ITIL-based service management environments. The role requires a proactive approach to risk management and a focus on commercial awareness. Candidates should be adept at leading cross-functional teams and managing client expectations effectively.