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Manager Client Delivery - WinFS & M365

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NTT DATA

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Location:
Germany , Munich

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

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Job Description:

The Manager Client Delivery - WinFS & M365 is a pivotal role responsible for the successful delivery of Microsoft 365 services to clients. The ideal candidate should have over 8 years of experience in collaboration or workplace technology services, with a strong background in managed services leadership. Key responsibilities include managing service delivery, ensuring compliance with SLAs, and driving continual service improvement initiatives. Excellent client relationship management and communication skills are essential, along with a solid understanding of ITIL-based service management environments. The role requires a proactive approach to risk management and a focus on commercial awareness. Candidates should be adept at leading cross-functional teams and managing client expectations effectively.

Job Responsibility:

  • Own and manage client delivery for Microsoft 365 services, ensuring SLA, KPI, and contract commitments are met
  • Act as the primary escalation and relationship manager for M365 service delivery issues
  • Coordinate delivery across engineering, operations, security, and governance teams
  • Lead service review meetings, operational governance forums, and executive updates
  • Oversee incident, problem, and change management processes for client environments
  • Manage service onboarding, transitions, and operational readiness for this contract
  • Drive continual service improvement, automation, and optimisation initiatives
  • Ensure alignment between client requirements and Microsoft 365 roadmap changes
  • Manage risks, dependencies, and service improvement backlogs
  • Ensure service delivery aligns with security, compliance, and regulatory obligations
  • Support commercial activities including renewals, service expansions, and cost optimisation
  • Maintain accurate service documentation, reporting, and delivery artefacts
  • Collaborate with account management and sales on growth opportunities
  • Strong ability to transition services from incumbent providers and set up your organisation for success

Requirements:

  • 8+ years experience collaboration, or workplace technology services
  • 3–5 years in a managed services leadership or service management role
  • Proven experience delivering Collaboration services in enterprise or global environments
  • Experience managing distributed teams and third-party vendors
  • Strong background in SLA-driven service delivery and customer support
  • Experience operating in ITIL-based service management environments
  • Good awareness of the Microsoft 365 service portfolio

Additional Information:

Job Posted:
April 24, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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