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Manager Client Delivery - Audio & Visual Conferencing Managed Services

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NTT DATA

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Location:
Romania , Bucharest

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

The Manager for Client Delivery in Audio & Visual Conferencing Managed Services is a pivotal role responsible for the end-to-end delivery and performance of AV services. The ideal candidate will have over 8 years of experience in AV and collaboration technologies, with a strong focus on client relationship management and operational excellence. A bachelor's degree in Information Technology, AV/Media Engineering, or Business Management is required. Certifications such as ITIL Foundation and AVIXA CTS are desirable. This role offers an opportunity to lead a dynamic team and drive continuous improvement in service delivery.

Job Responsibility:

  • Own and manage client delivery for AV services, ensuring SLA, KPI, and contract commitments are met
  • Act as the primary escalation and relationship manager for AV service delivery issues
  • Coordinate delivery across engineering, operations, security, and governance teams
  • Lead service review meetings, operational governance forums, and executive updates
  • Oversee incident, problem, and change management processes for client environments
  • Manage service onboarding, transitions, and operational readiness for this contract
  • Drive continual service improvement, automation, and optimisation initiatives
  • Ensure alignment between client requirements and Audio and Visual Conferencing roadmap changes
  • Manage risks, dependencies, and service improvement backlogs
  • Ensure service delivery aligns with security, compliance, and regulatory obligations
  • Support commercial activities including renewals, service expansions, and cost optimisation
  • Maintain accurate service documentation, reporting, and delivery artefacts
  • Collaborate with account management and sales on growth opportunities

Requirements:

  • 8+ years’ experience in AV, collaboration, or workplace technology services
  • 3–5 years in a managed services leadership or service management role
  • Proven experience delivering AV services in enterprise or global environments
  • Experience managing distributed teams and third-party vendors
  • Strong background in SLA-driven service delivery and customer support
  • Experience operating in ITIL-based service management environments
  • Bachelor’s degree or equivalent experience in Information Technology, AV / Media Engineering, Business or Service Management
  • German speaker

Nice to have:

  • Certifications: ITIL Foundation or ITIL Managing Professional
  • AVIXA CTS or CTS-D / CTS-I
  • Microsoft 365 or Teams Rooms related certifications
  • Prince2, PMP, or equivalent service/project management certification
  • Leadership or people management qualification
  • Vendor technologies (Crestron, Poly, Cisco, Logitech, Extron – desirable)
  • Understanding of cloud collaboration platforms (Microsoft 365, Teams)

Additional Information:

Job Posted:
March 01, 2026

Employment Type:
Fulltime
Job Link Share:

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