CrawlJobs Logo

Manager Client Delivery - Audio & Visual Conferencing Managed Services

Romania, Bucharest · Job Posted March 01, 2026
Apply Position
Job Link Share

Job Description

The Manager for Client Delivery in Audio & Visual Conferencing Managed Services is a pivotal role responsible for the end-to-end delivery and performance of AV services. The ideal candidate will have over 8 years of experience in AV and collaboration technologies, with a strong focus on client relationship management and operational excellence. A bachelor's degree in Information Technology, AV/Media Engineering, or Business Management is required. Certifications such as ITIL Foundation and AVIXA CTS are desirable. This role offers an opportunity to lead a dynamic team and drive continuous improvement in service delivery.

Job Responsibility

  • Own and manage client delivery for AV services, ensuring SLA, KPI, and contract commitments are met
  • Act as the primary escalation and relationship manager for AV service delivery issues
  • Coordinate delivery across engineering, operations, security, and governance teams
  • Lead service review meetings, operational governance forums, and executive updates
  • Oversee incident, problem, and change management processes for client environments
  • Manage service onboarding, transitions, and operational readiness for this contract
  • Drive continual service improvement, automation, and optimisation initiatives
  • Ensure alignment between client requirements and Audio and Visual Conferencing roadmap changes
  • Manage risks, dependencies, and service improvement backlogs
  • Ensure service delivery aligns with security, compliance, and regulatory obligations
  • Support commercial activities including renewals, service expansions, and cost optimisation
  • Maintain accurate service documentation, reporting, and delivery artefacts
  • Collaborate with account management and sales on growth opportunities

Requirements

  • 8+ years’ experience in AV, collaboration, or workplace technology services
  • 3–5 years in a managed services leadership or service management role
  • Proven experience delivering AV services in enterprise or global environments
  • Experience managing distributed teams and third-party vendors
  • Strong background in SLA-driven service delivery and customer support
  • Experience operating in ITIL-based service management environments
  • Bachelor’s degree or equivalent experience in Information Technology, AV / Media Engineering, Business or Service Management
  • German speaker

Nice to have

  • Certifications: ITIL Foundation or ITIL Managing Professional
  • AVIXA CTS or CTS-D / CTS-I
  • Microsoft 365 or Teams Rooms related certifications
  • Prince2, PMP, or equivalent service/project management certification
  • Leadership or people management qualification
  • Vendor technologies (Crestron, Poly, Cisco, Logitech, Extron – desirable)
  • Understanding of cloud collaboration platforms (Microsoft 365, Teams)

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Similar Jobs for

Manager Client Delivery - Audio & Visual Conferencing Managed Services

8 matching positions

New

Client Delivery Manager with German (Audio & Visual Conferencing Services)

NTT DATA is a leading global provider of infrastructure and platform services, p...
Location
Location
Romania , Brasov
Salary
Salary:
Not provided
nttdata.com Logo
NTT DATA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's degree in Information Technology, AV / Media Engineering, Business Management, Service Management, or a related field, or equivalent professional experience
  • Minimum 10 years of experience in AV, collaboration, workplace technology, or related managed services environments
  • Minimum 3-5 years of experience in a managed services leadership, client delivery, or service management role
  • Proven experience delivering AV services in enterprise or global environments
  • Strong experience managing SLA-driven service delivery, customer support, service governance, and contractual outcomes
  • Experience managing distributed teams, third-party vendors, internal technical teams, and cross-functional delivery groups
  • Strong ability to transition services from incumbent providers and establish effective delivery operations, governance, and service structures
  • Strong understanding of managed services and client delivery operating models
  • Experience operating in ITIL-based service management environments, including incident, problem, change, release, and continual improvement processes
  • Understanding of enterprise AV platforms, including Microsoft Teams Rooms, Surface Hub, room booking systems, scheduling systems, and digital signage platforms
Job Responsibility
Job Responsibility
  • Owning and managing client delivery for Audio Visual managed services, ensuring SLA, KPI, and contractual commitments are met
  • Leading the end-to-end delivery, performance, and continuous improvement of AV managed services across enterprise environments
  • Acting as the primary escalation point and relationship manager for AV service delivery issues
  • Coordinating delivery across engineering, operations, security, governance, vendor, and client-facing teams to ensure effective service outcomes
  • Leading service review meetings, operational governance forums, executive updates, and client-facing performance discussions
  • Overseeing incident, problem, change, and release management processes for client AV environments in line with agreed service models
  • Managing service onboarding, transitions, and operational readiness activities for the contract
  • Supporting the transition of services from incumbent providers and establishing effective delivery structures, governance, and operational processes
  • Driving continual service improvement, automation, optimization, and service maturity initiatives across AV managed services
  • Ensuring alignment between client requirements, business priorities, and Audio and Visual Conferencing roadmap changes
What we offer
What we offer
  • New beginnings can be a challenge. We promise a smooth integration and a supportive mentor
  • Pick your working style: choose from Remote, Hybrid or Office work opportunities
  • Early bird or night owl? Our projects have different working hours to suit your needs
  • Sharpen your tech skills with our sponsored certifications, trainings and top e-learning platforms
  • We want you to stay healthy! Enjoy our Private Health Insurance – it's custom-made for you
  • A clear mind is a healthy mind. Attend individual coaching sessions or go one step further by joining our accredited Coaching School
  • Make the most of our epic parties or themed events – they're lovingly designed for our people and their families
Read More
Arrow Right

Manager Audio & Visual Conferencing Managed Services

The Manager – Audio Visual Managed Services will lead the delivery and performan...
Location
Location
Romania , Bucharest
Salary
Salary:
Not provided
nttdata.com Logo
NTT DATA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s degree or equivalent experience in Information Technology, AV / Media Engineering, Business or Service Management
  • 8+ years’ experience in AV, collaboration, or workplace technology services
  • 3–5 years in a managed services leadership or service management role
  • Proven experience delivering AV services in enterprise or global environments
  • Experience managing distributed teams and third-party vendors
  • Strong background in SLA-driven service delivery and customer support
  • Experience operating in ITIL-based service management environments
  • Strong understanding of AV managed services operating models
  • Proven people leadership and team development skills
  • Excellent stakeholder and customer relationship management abilities
Job Responsibility
Job Responsibility
  • Own and manage AV managed services delivery, ensuring SLA, KPI, and customer satisfaction targets are met
  • Lead, develop, and performance-manage AV engineering and support teams
  • Act as service owner for AV platforms including meeting rooms, collaboration spaces, and signage
  • Oversee incident, problem, and change management for AV services
  • Ensure consistent service delivery across regions, sites, and client environments
  • Drive continuous service improvement, automation, and operational efficiency
  • Manage vendor relationships (AV integrators, hardware manufacturers, support partners)
  • Lead service transition, onboarding, and operational readiness for new AV services
  • Provide executive-level reporting on service performance, risks, and improvement plans
  • Ensure compliance with security, safety, and corporate IT standards
  • Fulltime
Read More
Arrow Right

Client Services Supervisor

We’re looking for a polished and personable Client Services Supervisor to join t...
Location
Location
United Kingdom , Liverpool
Salary
Salary:
32782.00 GBP / Year
14forty.co.uk Logo
14forty
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together
  • Have a positive, outgoing personality and be able to easily build rapport with key stakeholders
  • Be proactive, flexible and adaptable, with great attention to detail and ambition to learn and grow
  • Display excellent personal presentation and interpersonal skills
  • Be computer literate, with excellent communication skills, verbal and written, with a professional telephone and email etiquette
  • Demonstrate the ability to work independently and manage own workload
Job Responsibility
Job Responsibility
  • Lead and manage a team of 4, providing guidance, support and development opportunities
  • Conduct regular one-to-ones with team members to discuss performance, provide feedback, and identify training needs
  • Lead by example in delivering a warm, courteous and prompt service to all internal and external clients
  • Oversee call handling for all Call Services, ensuring calls are answered professionally and within agreed SLAs
  • Act as an escalation point for complex or sensitive client enquiries
  • Build and maintain strong relationships with clients, PA’s, bookers, and senior stakeholders across all sites
  • Monitor team inboxes and call queues to ensure emails and enquiries are actioned accurately and within SLA
  • Identify service issues or trends and implement corrective actions
  • Oversee the management and administration of meeting room reservations, ensuring accurate scheduling, appropriate room allocation, and effective utilisation of space
  • Ensure the end-to-end coordination of meeting room bookings and events is delivered in line with service level agreements
What we offer
What we offer
  • Exclusive travel and grocery discounts
  • Life assurance
  • Contributory pension scheme
  • Wellness programs
  • Employee Assistance Program
  • Digital GP services
  • Learning and development opportunities
  • WOW Awards
  • One paid day off annually to support a cause you’re passionate about
  • Fulltime
Read More
Arrow Right

Client Services Specialist

We’re looking for a polished and personable Client Services Specialist to join t...
Location
Location
United Kingdom , Liverpool
Salary
Salary:
29754.00 GBP / Year
14forty.co.uk Logo
14forty
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together
  • Have a positive, outgoing personality and be able to easily build rapport with key stakeholders
  • Be proactive, flexible and adaptable, with great attention to detail and ambition to learn and grow
  • Display excellent personal presentation and interpersonal skills
  • Be computer literate, with excellent communication skills, verbal and written, with a professional telephone and email etiquette
  • Demonstrate the ability to work independently and manage own workload.
Job Responsibility
Job Responsibility
  • Switchboard / Call Services: Provide a warm, courteous and prompt service to all internal and external clients
  • Anticipate client needs, follow up with clients and ensure that client expectations are met and where possible exceeded
  • Handle all incoming enquiries for any of the Call Services
  • Meeting Room Reservations, Events & Central Bookings: Build relationships with clients, PA’s and bookers across all sites
  • Manage and administer meeting room reservations, ensuring accurate scheduling, appropriate room allocation, and efficient utilisation of available space
  • Fully support and assist the booker with all room bookings and events
  • Oversee the end-to-end coordination of meeting room bookings, from initial enquiry through to completion, ensuring compliance with agreed service level agreements
  • Ensure meeting rooms are prepared in accordance with booking requirements, including room configuration, capacity, audio-visual and video conferencing arrangements
  • Monitor meeting room availability, identify and resolve booking conflicts, and propose suitable alternative solutions where necessary
  • Exceed client and guest expectations and actively promote a client-centred environment by carrying out regular checks of meeting room reservations in accordance with the agreed SLA’s
What we offer
What we offer
  • Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards
  • Benefit from a contributory pension scheme for a stable financial tomorrow
  • Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support
  • Unlock endless learning and development opportunities to elevate your career
  • Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions
  • Take one paid day off annually to support a cause you’re passionate about
  • Fulltime
Read More
Arrow Right

Safety & Industrial Hygiene Engineer

The Safety & Industrial Hygiene Engineer ensures a safe, healthy, and compliant ...
Location
Location
United States , Kennedy Space Center
Salary
Salary:
95000.00 USD / Year
amentum.com Logo
Amentum
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's degree in environmental, industrial, physical science, safety and health, engineering, or related field
  • Minimum 8 years of Occupational Safety and Health experience directly supporting facility operations, maintenance, and engineering activities on government installation(s)
  • Industrial Hygienist certification from the Board for Global EHS Credentialing required
  • Must hold one of the following credentials: FL Licensed Architect, FL Professional Engineer, FL Professional Geologist, Diplomate of ABIH (CIH), Certified Safety Professional (CSP)
  • Working knowledge of federal regulations, state statutes and administrative code, consensus standards, and contract compliance documents in assigned areas of responsibility
  • Proficient with Microsoft suite of software
  • Excellent communication skills
  • Must be a U.S. citizen and able to obtain and maintain required clearances/badges as required by program and position
  • Must have the ability to communicate in English, both verbal and written in an effective manner
  • Must have and maintain a valid driver's license
Job Responsibility
Job Responsibility
  • Serves as a contract subject matter resource to ensure compliance with Occupational Safety and Health, Environmental, and Quality programs
  • Coordinates exposure assessments
  • Develops, implements, and maintains comprehensive safety-related plans and procedures and instructions
  • Participates in government-sponsored working groups, training, and continuing education
  • Reviews in-house and subcontractor project submittals for compliance with requirements and approve/disapprove submittals as appropriate
  • Serves as the contract Emergency Management Coordinator
  • liaison for government emergency management functions
  • Participates as a member of the hurricane and tropical storm Ride-Out Team and Damage Assessment and Recovery Team or other emergency scenarios as appropriate
  • Performs Job Hazard Analysis assessing risks and identifying control measures to minimize hazards
  • Conducts comprehensive audits/inspections and recommend corrective and preventative actions to ensure safe and healthy working conditions
What we offer
What we offer
  • Health, dental, and vision insurance
  • Paid time off and holidays
  • Retirement benefits (including 401(k) matching)
  • Educational reimbursement
  • Parental leave
  • Employee stock purchase plan
  • Tax-saving options
  • Disability and life insurance
  • Pet insurance
  • Fulltime
Read More
Arrow Right

Infrastructure Quality Assurance Engineer

We are seeking a detail-oriented Cloud Engineer QA with expertise in infrastruct...
Location
Location
Thailand , Bangkok
Salary
Salary:
Not provided
nttdata.com Logo
NTT DATA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 3 to 5 years of experience in cloud infrastructure QA
  • automation testing
  • environment validation
  • production readiness testing
  • Experience in cloud infrastructure testing and QA processes
  • Knowledge of Google Cloud Platform (GCP) services and cloud-native architectures
  • Experience validating migrations from On-Premises to Cloud environments
  • Familiarity with Spark, Airflow, Kafka, BigQuery, MongoDB, Redis, Dataproc, Dataplex, and Agent Platform Workbench
  • Understanding of CI/CD pipelines and automation testing frameworks
  • Familiarity with Kubernetes, Docker, and containerized environments
Job Responsibility
Job Responsibility
  • Validate infrastructure migration activities from On-Premises to GCP environments
  • Perform functional, integration, regression, and performance testing for cloud infrastructure and cloud-native data platforms
  • Validate environments and deployments involving Spark, Airflow, Kafka, BigQuery, MongoDB, Redis, Dataproc, Dataplex, and Agent Platform Workbench
  • Design and execute automated QA processes for infrastructure deployments and cloud services
  • Validate CI/CD pipelines, deployment workflows, and release quality
  • Perform environment verification, security validation, and configuration testing
  • Collaborate with DevOps, infrastructure, and data teams during migration projects
  • Identify defects, bottlenecks, and performance issues across cloud systems
  • Support production readiness testing and operational validation
  • Participate in root cause analysis and issue resolution activities
  • Fulltime
Read More
Arrow Right

Class 1/AZ Prairie Regional Driver

Location
Location
Canada , Calgary
Salary
Salary:
Not provided
bisontransport.com Logo
Bison Transport
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Company Driver with tractor trailer experience
  • Must be able to haul all commodities including meat and alcohol
  • Must be able to lift 50 lb. or more
  • Reliable, flexible and punctual
  • Strong communication skills
  • Values Safety
Job Responsibility
Job Responsibility
  • Depart Calgary on Sunday at 1800 for Saskatoon
  • Switch trailers in Saskatoon and depart to Edmonton
  • Arrive at customer location Monday by 1900 to ensure smooth loading and timely departure
  • Depart customer at 2030 to Calgary for a live unload at 0300
  • Drop the empty trailer and pick up a loaded trailer in Calgary, depart for Saskatoon with a stop on route to reset
  • Switch trailers in Saskatoon and depart to Edmonton arriving before noon on Wednesday
  • Arrive at customer location Monday by 1900 to ensure smooth loading and timely departure
  • Depart customer at 2030 to Calgary for a live unload at 0300
  • Approximately 2,500 miles per week
  • Additional work might be available upon request, regional work is required
What we offer
What we offer
  • Assigned non-smoking unit
  • Fulltime
Read More
Arrow Right

Aircraft Servicer Ramp

Amentum is seeking an Aircraft Servicer Ramp for Harry Reid International Airpor...
Location
Location
United States , Las Vegas
Salary
Salary:
28.30 USD / Hour
amentum.com Logo
Amentum
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High School Diploma or equivalent
  • Ability to qualify for and maintain government Secret Security Clearance and Airport Security background Clearances
  • Valid state issued driver's license
  • Good oral and written communication skills
  • May require different shift work assignments and routine scheduled travel
  • Must be able to work weekends and holidays on occasion
  • Ability to carry and lift overhead up to 50 pounds
  • Must be able to work under strict deadlines
Job Responsibility
Job Responsibility
  • Marshalling of incoming and outgoing aircraft
  • Secures aircraft in parking position
  • Perform aircraft arrival and departure safety checks
  • Cleaning of Aircraft Windows, Windshields, Fuselage and panels
  • Examines aircraft tires for safe operation
  • Responds to in-flight and ground emergencies
  • Positions and remove boarding platforms
  • Inspects and operates ground support equipment
  • Documents appropriate aircraft form entries
  • Responsible for daily Foreign Object Debris operations
What we offer
What we offer
  • Health, dental, and vision insurance
  • Paid time off and holidays
  • Retirement benefits (including 401(k) matching)
  • Educational reimbursement
  • Parental leave
  • Employee stock purchase plan
  • Tax-saving options
  • Disability and life insurance
  • Pet insurance
  • Fulltime
Read More
Arrow Right