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Manager, Claims Partnerships

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Uber

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Location:
United States , Phoenix ▼

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Category:
Insurance

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Contract Type:
Not provided

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Salary:

117000.00 - 145500.00 USD / Year
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Job Description:

As a Manager, Claims Partnerships, you are the primary driver of performance for Uber’s US & Canada partner network. You are not a "file auditor"—you are a strategic problem solver mandated to partner with leadership to understand why performance trends are happening and influence the operational strategies required to fix them. You will act as the bridge between Uber’s "Principled Performance" mission and the partner’s frontline execution, ensuring our partners deliver Industry Leading Claims outcomes.

Job Responsibility:

  • Strategic Diagnosis & Influence: Move beyond tracking KPIs to diagnosing root causes
  • Define & Refine Expectations: Collaborate with Claims Leadership to draft and optimize Special Handling Instructions and contractual operational agreements
  • Partner Operational Health: Anchor performance in measurability
  • Process Governance: Validate that agreed-upon processes are actually "live" in the partner’s operation
  • Cross-Functional Bridge: Partner deeply with internal stakeholders—specifically Geo and Severity leads—to address emerging trends
  • Aligned Prioritization: Maintain strict alignment with the Claims Management Team’s unified vision

Requirements:

  • 5+ years of experience in claims strategy, vendor management, or insurance operations
  • Experience with SQL, Tableau, or similar data visualization tools to independently validate partner performance data
  • Demonstrated experience using LLMs (Large Language Models) to accelerate workflows
  • Proficiency in prompt engineering for complex tasks
  • Proven ability to manage complex implementations or operational changes across multiple geographic regions (US & Canada)
  • Specific exposure to litigation trends or regulatory environments in high-risk jurisdictions
  • Deep understanding of Third Party Administrator (TPA) internal economics and staffing models
  • Ability to thrive in a "0-to-1" environment
  • Demonstrated experience interacting with senior leadership
  • Strong ability to interpret complex claims data and identify operational root causes
  • Proven ability to influence external stakeholders and drive change without direct authority
What we offer:
  • Eligible to participate in Uber's bonus program
  • May be offered an equity award & other types of comp
  • All full-time employees are eligible to participate in a 401(k) plan
  • Eligible for various benefits

Additional Information:

Job Posted:
March 01, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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