Manager, Claims Delivery - Life Insurance Job at Randstad (Melbourne)

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Manager, Claims Delivery - Life Insurance

As a strategic pillar of our Life Operations unit, you will oversee the delivery...

Location

Australia , Brisbane

Salary:

165000.00 - 180000.00 AUD / Year

Randstad

Expiration Date

May 17, 2026

Requirements

Minimum 5 year of experience in life insurance claims leadership
Insurance Expert: Extensive experience in Group Life or superannuation-linked insurance
Proven Leader: A history of managing large-scale teams in regulated financial services
Technical Depth: Strong grasp of group life products and complex member servicing
Qualified: Tertiary qualifications or ALUCA accreditation is highly regarded

Job Responsibility

Execute operational strategies that simplify insurance for our members
Own KPIs and service levels, ensuring we exceed regulatory and member expectations
Navigate APRA, ASIC, and the Life Insurance Code of Practice with precision
Foster a high-growth environment for your leadership team

What we offer

Super, Bonus + Relocation
Top-Tier Super: 14% contribution
True Flexibility: Enjoy a balanced hybrid model in our Brisbane hub

Fulltime

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Technical Engagement Manager / Account Manager

The Technical Engagement Manager (TEM) plays a key role in the delivery of clien...

Location

United States , New York

Salary:

150000.00 - 180000.00 USD / Year

EvolutionIQ

Expiration Date

Until further notice

Requirements

3+ years experience in account and project management, with a proven track record of delivering solutions while meeting external client deadlines
Ability to balance client needs with budget and capacity
Effective communication skills across teams with both technical and non-technical people
along with strong ability to communicate complex problems
Proficiency in data analysis and manipulation with Excel and other analytical tools
Background working with data, as an analyst, consultant, or in a client management capacity
Extreme self-starter and self-motivator, holds self to extremely high standards, and inspires others to do the same
Ability to handle the ups and downs of early startup life
Enthusiasm for team work and pair work
Kind, empathetic, polite and professional

Job Responsibility

Provide quality technical & business service delivery for a select group of clients, provide backup support to Senior TEM’s on top-tier client accounts as needed. Ensure that we are tracking towards client renewal or expansion
Provide day to day project management and delivery of EvolutionIQ solutions for clients throughout the engagement lifecycle, ensuring delivery meets customer requirements on time
Participate in internal & customer-facing conference calls, demonstrations, and presentations. Advocate for the client and provide an “outside in” perspective
Support other business and operational development initiatives, as required
Develop a good understanding of insurance claims data and EvolutionIQ’s solution capabilities
Weekly status updates and escalate project risks to clients and the delivery team
Document client business rules, requirements and processes and ensure proper configuration of the platform

What we offer

Medical, dental, vision, short & long-term disability, life insurance and AD&D, and 401k matching
Additional family, wellness, and pet benefits
Paid time off and sick leave, 100% paid parental leave (16 weeks for primary caregivers and 12 weeks for secondary caregivers)
Flexible schedule for new parents returning to work
Catered lunches, happy hours, pet-friendly spaces, and monthly technology stipend
$1,000/year for each employee for professional development
Opportunities for tuition reimbursement
Annual bonus plan
Company equity plan (RSUs)

Fulltime

Client Delivery Executive

The Client Delivery Executive will lead a major Life & Annuity insurance account...

Location

United States , Dallas, Plano, McKinney

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

10 years in a delivery management role managing multi-practice accounts
10 years of experience with application development, maintenance operations, global delivery
5+ years of experience with (CXO) level interaction
5+ years of experience with implementing transformation, automation, AI
Knowledge of the industry and relevant COTS products
Experience managing multi‑tower delivery environments including Infrastructure, Applications, and End‑User Services
Strong understanding of cloud platforms (AWS, Azure, GCP) and hybrid infrastructure models
Experience with policy administration systems, claims platforms, and Life & Annuity operational workflows
Proven ability to lead large global teams across multiple geographies and time zones
Strong command of ITIL processes, service management tooling, and operational governance frameworks

Job Responsibility

Lead a team of practice delivery executives and drive overall account governance, client satisfaction, delivery excellence and margin growth for a multi-geo, multi-towered enterprise account
Protect current revenue and ensure continued business growth by avoiding competitive renewals and cultivating growth opportunities
Excel at Client Management, with the ability to grow and improve client/customer relationships, implement change and leverage technology for competitive advantage
Work collaboratively with Client Executives to develop customer relationships, identify, and manage relationship risk, and grow account reference-ability
Negotiates contracts that are executable and able to deliver SLAs and ‘as sold’ financial performance
Successfully deliver P&L for a large Insurance account inclusive of revenue, cost, margin, and cost containment goals
Ensure accurate and timely revenue/cost/margin forecasts for the account
Improve delivery productivity, innovation/automation, delivery transformation, service delivery for the account portfolio
Senior leadership standard requirements for communication, leadership, relationship building, P&L (Revenue of ~50+M), problem solving, etc
Hire, coach, and develop talent to achieve growth, profit, NPS and contractual performance goals

Claims Consultant

The Claims Consultant is a key member of the Claims team, serving as a subject m...

Location

Malaysia , Bangsar, Wilayah Persekutuan Kuala Lumpur

Salary:

Not provided

Reinsurance Group of America

Expiration Date

Until further notice

Requirements

Appropriate degree or 5+ years equivalent related experience – medical or pharmacy qualification preferred
Experience in assessing all types of Life and Health claims. Skilled in assessing Life, Critical Illness (CI), and Health claims
Experience in reinsurance and claims auditing an asset is preferred
Excellent bilingual ability in Chinese and English, both oral and written (with approximately 70% of claims in Chinese and 30% in English) required
Experience in Life and Health quality assurance review functions
Knowledge of cancer treatments and related medical claims
Proficient in MS Office (Word, Excel, PowerPoint). Basic working knowledge of MS Access and SQL
Strong interpersonal skills with tact, good judgment, and the ability to engage effectively with clients and internal stakeholders at all levels
Superior oral and written communication and presentation skills
Self-starter with distinct attention to detail and flexibility to manage diverse tasks in a fast-paced environment

Job Responsibility

Perform the claims assessment, approval, and related tasks in line with Treaty Terms & Conditions, RGA standards, guidelines, Claims Philosophy, and delegated claims authority
Review, validate, and approve Claims Bordereaux within authorized limits
Conduct client claims audits, including presenting findings, providing recommendations to enhance procedures and supporting clients in implementing improvements
Build and maintain strong client relationships through effective communication and service delivery
Monitor daily claims performance, logs, and systems to ensure accuracy and high-quality standards
Identify and escalate risk, problems or needs in the day-to-day provision of claim service, audit program or claims reporting
Assist in preparing and delivering claims management reports as required
Participate in client meetings, training sessions, audits, and other collaborative activities
Provide support for ad hoc projects and initiatives

What we offer

Gain valuable knowledge from and experience with diverse, caring colleagues around the world
Enjoy a respectful, welcoming environment that fosters individuality and encourages pioneering thought
Join the bright and creative minds of RGA, and experience vast, endless career potential

Fulltime

Business Analyst - Life & Annuities

The Business Analyst - Life & Annuities role requires 5-9 years of experience in...

Location

India , Anywhere

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

5–9 years of experience as a Business Analyst in Life Insurance and Annuities
Strong fundamentals in requirements gathering, documentation, and stakeholder management
Experience working on core insurance system implementations or modernization programs
Ability to work directly with business users, SMEs, and delivery teams
Familiarity with Agile and/or hybrid delivery models
Exposure to digital transformation, automation, or AI concepts from a business analysis perspective

Job Responsibility

Perform requirements elicitation, analysis, and documentation across Life & Annuities processes including New Business, Underwriting, Policy Administration, Servicing, Billing, Commissions, Claims, and Annuities servicing
Develop and maintain Business Requirement Documents (BRDs), functional specifications, user stories, and acceptance criteria
Conduct workshops, interviews, and working sessions with business SMEs and operations users to clarify requirements
Translate business rules, product logic, and regulatory requirements into clear functional requirements for delivery teams
Support solution design discussions and ensure alignment with documented requirements
Maintain requirements traceability through development, testing, and UAT phases
Support UAT planning, execution, and defect triage from a business perspective
Apply working knowledge of Life and Annuity products (Term, UL, WL, VA, Fixed / Indexed Annuities)
Understand agent/producer workflows, commission structures, and policy lifecycle events
Support requirements related to policy issuance, endorsements, renewals, payouts, surrenders, loans, and rider processing

Fulltime

Business Analyst (Testing) – Insurance

We’re supporting a major insurance transformation programme in Switzerland and a...

Location

Switzerland , Basel

Salary:

Not provided

Oliver James

Expiration Date

Until further notice

Requirements

Strong experience as a Business Analyst within insurance
solid experience in testing / test coordination
good understanding of claims / non-life insurance processes
experience with test tools (e.g. Jira, Xray)
comfortable working in agile environments
confident communicator who can push things forward
German C-level (essential)

Job Responsibility

Owning the full BA lifecycle from requirements through to testing and delivery
translating business requirements into clear, structured IT specifications
working closely with stakeholders across business & IT to drive alignment
coordinating and supporting test case creation and execution
leading testing activities and ensuring quality across deliveries
managing defects end-to-end (tracking, prioritisation, resolution)
running test status updates and keeping progress transparent

Fulltime

Business Analyst (Testing) – Insurance

We’re supporting a major insurance transformation programme in Switzerland and a...

Location

Switzerland , Basel

Salary:

Not provided

Oliver James

Expiration Date

Until further notice

Requirements

Strong experience as a Business Analyst within insurance
solid experience in testing / test coordination
good understanding of claims / non-life insurance processes
experience with test tools (e.g. Jira, Xray)
comfortable working in agile environments
confident communicator who can push things forward
German C-level (essential)

Job Responsibility

Owning the full BA lifecycle from requirements through to testing and delivery
translating business requirements into clear, structured IT specifications
working closely with stakeholders across business & IT to drive alignment
coordinating and supporting test case creation and execution
leading testing activities and ensuring quality across deliveries
managing defects end-to-end (tracking, prioritisation, resolution)
running test status updates and keeping progress transparent

Fulltime

Business Analyst (Life & Annuities)

The Business Analyst (Life & Annuities) role at NTT DATA involves leading transf...

Location

India , Anywhere

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

15+ years in L&A domain roles, including 10+ years leading analysis and transformation in large programs
Prior experience in a consulting organization
Ability to operate in ambiguous, unstructured problem spaces and build clarity for clients and teams
Exceptional communication skills — executive presence, structured storytelling, and crisp documentation
Strong analytical and conceptual thinking
ability to break down complexity and design practical solutions
Proven experience guiding offshore/onshore delivery teams in distributed environments
Exposure to both Agile and hybrid delivery models
Core domain expertise in Life & Annuities Product Knowledge (Term, Whole, Universal Life, Indexed/Variable UL, Fixed, Indexed, and Variable Annuities, Income/retirement products (SPIA, DIA), Riders, benefits, policy features, and servicing constructs)
Insurance Value Chain Expertise (Application intake & underwriting, Policy issuance & lifecycle servicing, Customer/agent experience flows, Claims adjudication & payments, Billing, collections & disbursements, Distributor/agent management & compensation)

Job Responsibility

Client Leadership & Executive Engagement (Serve as the primary business advisor to senior client stakeholders across Distribution, Operations, Technology, Product, and Transformation
Lead C‑suite and SME workshops to frame problems, define future capabilities, and align on transformation priorities
Connect program execution to tangible business value, ensuring early wins, strong sponsorship, and measurable outcomes
Navigate complex client environments with political acuity, influence, and credibility)
Transformation Strategy & Operating Model Design (Shape transformation vision, scope, and roadmap across L&A value chains: New Business & Underwriting, Policy Admin, Servicing, Billing, Claims, Commissions, Agency/Producer Management
Define future‑state business processes, organizational structures, service models, hand‑offs, customer/agent journeys, and operational KPIs
Identify simplification, automation, straight‑through processing, and digitization opportunities to drive scale, speed, and cost efficiency
Recommend pragmatic changes that balance innovation with feasibility, regulatory reality, and market dynamics)
Business Analysis Excellence (Lead requirements discovery and definition across policy, operations, and customer‑facing processes
Author clear, structured BRDs, FRDs, user stories, acceptance criteria, and traceability matrices aligned to both business and technology needs

Manager, Claims Delivery - Life Insurance

Randstad

Location:
Australia , Melbourne

Category:
Insurance

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
May 12, 2026

Expiration:
May 17, 2026

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