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The Manager, Change Management and Communications, is a key member of the Business Transformation Office (BTO) and the Caribbean and Latin America (CALA) Digital + Technology Transformation team, reporting directly to Senior Manager, Change Management + Communications, Digital + Technology Transformation, CALA. This position is responsible for planning and executing the day-to-day change management and communications activities for the CALA Continent above property and property associates impacted by Marriott’s Digital + Technology Transformation (DTT).
Job Responsibility:
Partnering with the Senior Manager and team members both in the Continent, BTO and across the Company to develop the change management plan for impacted on-property associates and continent representatives of in-scope hotels per community
Executing the plan and related deliverables to ensure clear and adequate change communications for the impacted audience
Drafting, editing and delivering communications for distribution via multiple media to stakeholders and audience groups from frontline associates to senior leaders
Supporting and facilitating continent-wide socializations, including conferences, key meetings, and planning forums to ensure effective collaboration, strategic alignment, and understanding across our regions
Partnering closely with the Change Management & Communication, Deployment, and Learning teams to support and achieve their milestones
Requirements:
4-year degree from an accredited university
4-6 years of relevant professional experience (change management, learning, stakeholder engagement, communications or deployment strongly preferred), demonstrating progressive career growth and pattern of exceptional performance
Experience on-property or above property in the US, Canada or CALA, preferred
Experience with large-scale business transformation, preferred
Strong personal leadership, organizational, relationship-building, and negotiation skills
Outstanding formal and informal presentation skills
Self-starter with self-confidence, enthusiasm, and strong customer service orientation
Demonstrated ability to deliver results under difficult conditions, particularly when faced with complexity and ambiguity
Experience working in or on behalf of (i.e., consulting) a large-scale, global enterprise strongly preferred
Excellent written and oral communication skills
Experience developing clear, concise, and logically written business communications, as well as delivering recommendations effectively to demanding audiences
Ability to gain a clear understanding of an initiative and represent it to various constituencies across the organization
Ability to work effectively in a complex, service-intensive, deadline-driven environment
Ability to work with and influence cross-functional teams in a matrixed organization
Ability to build strong relationships to leverage information and insights across key groups
Ability to inspire confidence in senior management and to be recognized for stakeholder engagement, change management and deployment leadership
Ability to be detailed oriented, while maintaining alignment with broader organization objectives
Ability to juggle multiple projects and many stakeholders
Basic project management skills
Ability to complete deliverables with high quality and up to established standards
Proficiency with Microsoft Word, Excel and PowerPoint applications
Fluent Spanish speaker required
Nice to have:
Experience on-property or above property in the US, Canada or CALA
Experience with large-scale business transformation
Experience working in or on behalf of (i.e., consulting) a large-scale, global enterprise