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Manager Change & Communications, Digital & Technology Transformation, CALA

Mexico, Mexico City Employment contract · Job Posted May 15, 2026
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Job Description

The Manager, Change Management and Communications, is a key member of the Business Transformation Office (BTO) and the Caribbean and Latin America (CALA) Digital + Technology Transformation team, reporting directly to Senior Manager, Change Management + Communications, Digital + Technology Transformation, CALA. This position is responsible for planning and executing the day-to-day change management and communications activities for the CALA Continent above property and property associates impacted by Marriott’s Digital + Technology Transformation (DTT).

Job Responsibility

  • Partnering with the Senior Manager and team members both in the Continent, BTO and across the Company to develop the change management plan for impacted on-property associates and continent representatives of in-scope hotels per community
  • Executing the plan and related deliverables to ensure clear and adequate change communications for the impacted audience
  • Drafting, editing and delivering communications for distribution via multiple media to stakeholders and audience groups from frontline associates to senior leaders
  • Supporting and facilitating continent-wide socializations, including conferences, key meetings, and planning forums to ensure effective collaboration, strategic alignment, and understanding across our regions
  • Partnering closely with the Change Management & Communication, Deployment, and Learning teams to support and achieve their milestones

Requirements

  • 4-year degree from an accredited university
  • 4-6 years of relevant professional experience (change management, learning, stakeholder engagement, communications or deployment strongly preferred), demonstrating progressive career growth and pattern of exceptional performance
  • Experience on-property or above property in the US, Canada or CALA, preferred
  • Experience with large-scale business transformation, preferred
  • Strong personal leadership, organizational, relationship-building, and negotiation skills
  • Outstanding formal and informal presentation skills
  • Self-starter with self-confidence, enthusiasm, and strong customer service orientation
  • Demonstrated ability to deliver results under difficult conditions, particularly when faced with complexity and ambiguity
  • Experience working in or on behalf of (i.e., consulting) a large-scale, global enterprise strongly preferred
  • Excellent written and oral communication skills
  • Experience developing clear, concise, and logically written business communications, as well as delivering recommendations effectively to demanding audiences
  • Ability to gain a clear understanding of an initiative and represent it to various constituencies across the organization
  • Ability to work effectively in a complex, service-intensive, deadline-driven environment
  • Ability to work with and influence cross-functional teams in a matrixed organization
  • Ability to build strong relationships to leverage information and insights across key groups
  • Ability to inspire confidence in senior management and to be recognized for stakeholder engagement, change management and deployment leadership
  • Ability to be detailed oriented, while maintaining alignment with broader organization objectives
  • Ability to juggle multiple projects and many stakeholders
  • Basic project management skills
  • Ability to complete deliverables with high quality and up to established standards
  • Proficiency with Microsoft Word, Excel and PowerPoint applications
  • Fluent Spanish speaker required

Nice to have

  • Experience on-property or above property in the US, Canada or CALA
  • Experience with large-scale business transformation
  • Experience working in or on behalf of (i.e., consulting) a large-scale, global enterprise

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