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The Manager, Centralized Account Development leverage inside sales skill to support and retain prioritized customers. This position is responsible for engaging with unmanaged clients seeking and requiring support, and proactively reaching out to customers to uncover CV growth opportunities, treat the customer, and grow customer spend. This is an exciting opportunity to work with many different business units to ensure our clients are receiving world-class support.
Job Responsibility:
Coach and develop a group of specialists that engage with clients for a myriad of different requests and escalations
Support overall team strategy to achieve business goals
Collect customer feedback and distribute internally to influence product development based on customer need
Navigate American Express processes and ecosystem to solve ad-hoc client needs (i.e., Credit, Risk, Underwriting, Procurement, Marketing, etc.)
Partner with Sales, Risk, Servicing, leadership and other lines of business to deliver world-class support and coordinated Client treatment
Ensure all aspects of the American Express Code of Conduct, and our Sales Practices policies, standard, and procedures, are adhered to so that we uphold the highest standards in our interactions with our customers and compliantly meet all regulatory requirements
Provide leadership support to all segments of CST including Vacant Portfolios, Political & Prominent, and Top Client Referrals
Requirements:
Bachelor's degree or equivalent experience
Sales experience, 3 – 5 years minimum
Experience in a highly regulated industry
Nice to have:
Experience in a cold-calling environment a plus
What we offer:
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program