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Manager, Central Systems Integrations

Canada, Toronto 85000.00 - 125000.00 CAD / Year · Job Posted January 25, 2026
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Job Description

This role leads the design and delivery of central system integrations and applications that connect our enterprise platforms with hotel and guest‑facing technologies. You will help guide development teams in building reliable, scalable solutions that support everything from staff tools to guest mobile apps and digital commerce experiences.

Job Responsibility

  • Lead and support various teams, including development teams responsible for building and enhancing central hospitality integrations and applications
  • Assist with the design of technology solutions that support key hospitality capabilities such as reservations, guest engagement, staff productivity, and digital commerce
  • Provide technical direction while keeping a strong focus on operational simplicity, reliability, and guest impact
  • Act as a hands‑on leader who can assist with solution design, problem‑solve complex challenges, and lead teams in an agile, cloud‑first environment
  • Oversee the development and enhancement of hospitality applications such as: Hotel operational tools
  • Guest mobile applications
  • Digital booking and commerce platforms
  • Ensure applications integrate smoothly with core enterprise and hospitality systems to deliver seamless experiences across channels
  • Promote modern, scalable design approaches that support growth and evolving guest expectations
  • Lead end‑to‑end integrations between hospitality platforms and enterprise systems such as reservation systems, CRM, payment providers, and financial platforms
  • Partner with internal teams and vendors to define integration requirements that support business workflows and service outcomes
  • Coordinate API design, data flows, and system interoperability to ensure stability, performance, and data accuracy
  • Support troubleshooting efforts, ensuring swift resolution of issues with minimal disruption to hotel operations
  • Work closely with product managers, designers, DevOps, reservations, and operations teams to align technology delivery with business priorities
  • Translate operational and guest‑experience requirements into practical technical solutions
  • Operate effectively across teams, geographies, and time zones, bringing clarity and alignment where needs and priorities intersect
  • Lead, mentor, and support various internal teams, encouraging strong practices, collaboration, and accountability
  • Provide coaching, feedback, and career development support to team members
  • Foster a team culture focused on quality, ownership, and continuous improvement
  • Lead by example, balancing technical excellence with hospitality‑driven service thinking
  • Operate within an agile framework, including planning, standups, reviews, and retrospectives
  • Help manage road maps and delivery timelines while maintaining high quality and reliability
  • Ensure security, compliance, and best practices are embedded into all development and integration efforts

Requirements

  • Bachelor’s degree in information technology, Computer Science, or Hospitality Management with related experience
  • 5+ years of experience helping with the design and delivery of enterprise‑scale technology solutions in a cloud‑first environment
  • 3+ years of experience working with development teams and coordinating complex initiatives
  • Strong experience with system integrations, APIs, and enterprise platforms
  • Proven ability to lead teams, manage priorities, and deliver dependable solutions in fast‑paced environments
  • Excellent communication skills with the ability to bridge technical teams and hospitality stakeholders
  • Hospitality industry experience is a strong asset and highly preferred

Nice to have

Hospitality industry experience

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