Manager, Central Systems Integrations

• Lead and support various teams, including development teams responsible for building and enhancing central hospitality integrations and applications
• Assist with the design of technology solutions that support key hospitality capabilities such as reservations, guest engagement, staff productivity, and digital commerce
• Provide technical direction while keeping a strong focus on operational simplicity, reliability, and guest impact
• Act as a hands‑on leader who can assist with solution design, problem‑solve complex challenges, and lead teams in an agile, cloud‑first environment
• Oversee the development and enhancement of hospitality applications such as: Hotel operational tools
• Guest mobile applications
• Digital booking and commerce platforms
• Ensure applications integrate smoothly with core enterprise and hospitality systems to deliver seamless experiences across channels
• Promote modern, scalable design approaches that support growth and evolving guest expectations
• Lead end‑to‑end integrations between hospitality platforms and enterprise systems such as reservation systems, CRM, payment providers, and financial platforms
• Partner with internal teams and vendors to define integration requirements that support business workflows and service outcomes
• Coordinate API design, data flows, and system interoperability to ensure stability, performance, and data accuracy
• Support troubleshooting efforts, ensuring swift resolution of issues with minimal disruption to hotel operations
• Work closely with product managers, designers, DevOps, reservations, and operations teams to align technology delivery with business priorities
• Translate operational and guest‑experience requirements into practical technical solutions
• Operate effectively across teams, geographies, and time zones, bringing clarity and alignment where needs and priorities intersect
• Lead, mentor, and support various internal teams, encouraging strong practices, collaboration, and accountability
• Provide coaching, feedback, and career development support to team members
• Foster a team culture focused on quality, ownership, and continuous improvement
• Lead by example, balancing technical excellence with hospitality‑driven service thinking
• Operate within an agile framework, including planning, standups, reviews, and retrospectives
• Help manage road maps and delivery timelines while maintaining high quality and reliability
• Ensure security, compliance, and best practices are embedded into all development and integration efforts

• Bachelor’s degree in information technology, Computer Science, or Hospitality Management with related experience
• 5+ years of experience helping with the design and delivery of enterprise‑scale technology solutions in a cloud‑first environment
• 3+ years of experience working with development teams and coordinating complex initiatives
• Strong experience with system integrations, APIs, and enterprise platforms
• Proven ability to lead teams, manage priorities, and deliver dependable solutions in fast‑paced environments
• Excellent communication skills with the ability to bridge technical teams and hospitality stakeholders
• Hospitality industry experience is a strong asset and highly preferred

Hospitality industry experience