Manager, Case Management

• Provides leadership, coaching, supervision, training, and professional development for assigned staff
• Ensure the provision of excellent services that promote Veteran’s ability to engage and participate in the programs
• Responsible for the overall supervision, training, and oversight for case management services
• Responsible for data analysis around all components of case management
• Assist in ensuring complete program records and documentation are generated and maintained
• Provide consultation regarding Veteran’s Individualized Program Plan from intake through discharge
• Responsible for weekly staff supervision and monthly case staffing
• Responsible for ongoing case staffing and transdisciplinary meetings
• Provide on-going support/oversight to case management staff
• Responsible for the monitoring and approval of payroll for case management staff
• Responsible for approval of Temporary Financial Assistance for clients
• Establish and maintain effective, positive working relationships
• Ensures effective client and staff meetings are conducted
• Conduct pre-service and in-service training for staff
• Attend and participate in all work-related meetings and training
• Conduct and participate in internal audits
• Must be willing to work flexible hours
• Ensures clients files are maintained up to COA and Performance Quality Improvement (PQI) standards

• Bachelor’s degree required (master’s preferred)
• Minimum of 5–7 years of progressive experience in case management, social services, or behavioral health settings
• At least 2–3 years in a supervisory or management role
• Demonstrated experience overseeing case management services for Veterans, individuals experiencing homelessness, and/or vulnerable populations
• Direct experience providing supportive supervision to case management staff
• Effective oral and written communication skills
• Strong organizational, problem solving, and people skills
• Experience overseeing documentation, data collection, and compliance
• Proficiency required in Microsoft Office Suite (Outlook, Word, Excel, and PowerPoint)
• HMIS experience highly desirable
• Must possess a valid driver’s license and vehicle insurance or have other means to enable travel
• Strong desire to help others in need
• Must be self-motivated, compassionate, have a positive attitude

Clinical experience is a plus