Manager, Care Delivery Operations, CVS Health

CVS Health

Location:
United States, Illinois

Category:
-

Contract Type:
Not provided

Salary:

66330.00 - 145860.00 USD / Year

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Job Description:

The purpose of the Care Delivery Operations Team is to support the performance and scalability of our center operations by setting and maintaining best practices for all clinic-based care delivery processes. The Care Delivery Operations team is responsible for the cross-functional build and portfolio management of operational standards, efficiency, and effectiveness of in-center, visit-based activities (including Rooming, Provider visits, Nurse Visits, Testing Visits) and non-visit activities (including Check in/out, Care Reqs, Updox, Care Coordination).

Job Responsibility:

Building new standards and processes in partnership with key stakeholders
Partnering with initiative/program owners who are looking to implement new work within standard processes
Assessing processes when found to not be delivering required outcomes
Build strong and clear training and communication plans for newly introduced processes and any changes to existing processes
Prepare executive communications and updates for other senior leaders
Build strong relationships with program owners and field leaders to gather feedback and collaborate on process design, implementation, and improvement
Responsible for building, maintaining standards and means of measurement, and performance for all processes in portfolio

Requirements:

Deep knowledge of Oak Street Clinic roles and processes
Proficient at stakeholder analysis and management
Ability to complete work amid ambiguity and competing priorities
Detail oriented, with an ability to contextualize and connect to other projects and teams
Experience with process design and/or operational improvement
Ability to independently drive to answers and results
Ability to quickly develop rapport across a wide range of roles from in-center team members to senior leaders and ensure the team has a reputation as strong partners in problem solving
Ability to clearly communicate complex ideas in both verbal and written formats
Ability to assess and synthesize large data sets
Minimum of 5 years of relevant experience
US work authorization
Someone who embodies being Oaky
Ability to travel up to 10% of the time to Oak Street Health markets
Bachelor’s degree required

What we offer:

Affordable medical plan options
401(k) plan with matching company contributions
Employee stock purchase plan
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching
Paid time off
Flexible work schedules
Family leave
Dependent care resources
Colleague assistance programs
Tuition assistance
Retiree medical access

Additional Information:

Job Posted:
April 23, 2025

Expiration:
October 21, 2025

Employment Type:

Fulltime

Work Type:

Remote work

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Manager, Care Delivery Operations

CVS Health

Location:United States, Illinois

Category:-

Contract Type:Not provided