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We’re looking for an on-site Manager, Candidate Experience to own and operate the full coordination engine behind Crusoe’s hiring. This is a hands-on role responsible for building a reliable, trusted and high-velocity interview process across the company. You will manage an amazing recruiting coordination team, while also reviewing coordination and candidate surveys to influence roadmap planning and decision making.
Job Responsibility:
Manage a team of global recruiting coordinators who own interview scheduling end-to-end: multi-panel loops, cross-timezone logistics, interviewer alignment, candidate prep materials
Provide a high-attention to detail for the teams coordination work ensuring team SLA’s are being met and identify any improvement opportunities to workflows and capacity
Manage load balancing, maintain calibration and accuracy, coordinate debriefs, and enforce process hygiene
Build out coordination team capacity model and review metrics to ensure team performance standards are being met
Partner closely with recruiters and hiring managers to anticipate bottlenecks and proactively solve them
Troubleshoot complex bottlenecks
Grow the team: hire for IC Coordinators, onboard them, determine their career path, and set them up for success
Requirements:
5+ Years in the recruiting coordination or operations field at a high growth tech company
2+ Years in a leadership role managing team performance and metrics
Exceptional organization, communication, and follow-through
Comfortable owning both execution and process building
High operational rigor
thrives in fast-moving, ambiguous environments
Strong familiarity with Ashby (or similar ATS)
Nice to have:
Preferred: TeamOhana/HRIS experience
What we offer:
Restricted Stock Units in a fast growing, well-funded technology company
Health insurance package options that include HDHP and PPO, vision, and dental for you and your dependents
Employer contributions to HSA accounts
Paid Parental Leave
Paid life insurance, short-term and long-term disability