Manager, Canadian Enterprise, Uber Eats Job at Uber (Toronto)

Job Description

As a Manager of Account Management, you will play a critical role in ensuring merchant success. This role is going to be split between leading a team focused on upselling and cross-selling additional services and optimizing operational performance to ensure merchant success. Account Managers within the Canadian Enterprise segment act as trusted advisors, using data and insights to craft strong narratives that highlight Uber’s value proposition, impact, and growth. By engaging stakeholders at all levels, you and your team will drive revenue expansion, implement upsell initiatives, and develop innovative strategies to strengthen and scale partnerships.

Job Responsibility

Lead a team of Account Managers, ensuring a timely and accurate execution with the assigned portfolio, in order to drive customer retention and expansion, and effectively identify and solve potential issues
Manage relationships with key restaurant brands, developing and executing the strategy to achieve quarterly and annual growth goals
Drive revenue growth by identifying upselling and cross-selling opportunities, expanding product adoption and communicating the value of our newest products with a lens of creativity to differentiate our offering
Analyze performance metrics to identify growth opportunities and present data-driven recommendations to help partners optimize their performance
Employ critical thinking and creative problem-solving skills to navigate relationships and difficult partner conversations performance
Build strong relationships with senior stakeholders and key decision-makers both internally and externally
Handle the big picture and the tiny details. You are organized, timely and ensure nothing gets missed
you are also attuned to high-level strategy and consistently come up with new ways to add value to existing partnerships
Partner with cross-functional teams. Be the voice of the customer and effectively navigate internal processes with partners from various teams such as Product, Marketing, Operations, Legal, Finance, etc.

Requirements

A minimum of 8 years of relevant experience and at least 5 as Manager of Account Management, working with Enterprise clients (preferably in a tech, SaaS, advertising or retail media company)
Bachelor's degree in Economics, Finance, Business Administration, or a related field

Nice to have

10 years of relevant work experience
Excellent communication and interpersonal skills, with the ability to effectively collaborate with internal and external stakeholders
Creative thinker with a passion for problem-solving and driving innovation
Ability to thrive in a fast-paced and constantly evolving environment, with a proactive and results-driven mindset
Proven track record of driving revenue growth and achieving targets
Basic proficiency in SQL, with the ability to adjust and refine queries as needed
Excellent listening, communication and relationship-building abilities
Experience managing high-value relationships and influence stakeholders, securing buy-in with senior external partners
Proficiency in negotiation, forecasting, and problem-solving skills
Experience selling into or partnering with large, complex enterprise brands and organizations
Organizational skills - you’ll need to prioritize ongoing processes and projects simultaneously
Data-driven decision mentality and sound business judgment through strong analytical thinking
Ability to translate data into insights and consult on core business objectives
Track record of building and executing strategic sales/marketing plans (quarterly & annual)
Ability to work cross-functionally and manage multiple stakeholders
Speed, resourcefulness, and a go-getter mentality
Comfortable working in a fast-paced environment and navigating ambiguity
Experience with CRM and analytics tools (e.g., Salesforce)
Proficiency in Microsoft Excel, Google Sheets, and reporting tools for data analysis
Comfortable with some travel to meet clients and internal stakeholders

What we offer

Eligible to participate in Uber's bonus program
may be offered an equity award, sales bonuses & other types of comp
various benefits

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Manager, Canadian Enterprise, Uber Eats

Job Description

Job Responsibility

Requirements

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