Manager, Business/Systems Analysis - Sales Systems Job at Mastercard (P-1269-046)

Job Responsibility

Drive large scale systems improvement efforts of the Sales systems across the Mastercard Services organizations – focusing on business integrations, M&As and other strategic priorities from the system design and implementation perspective
Partner with diverse teams and business lines to bring innovative systems to life and ensure best in class governance and processes are being used.
Act as the bridge between business and tech stakeholders to collect business needs, write technical stories and work with technology teams and developers to test, validate and implement
Collaborate with system engineering for systems projects including design and integration ensuring they function optimally and meet business needs.
Provide training and support adoption to the Salesforce.com systems' user base.
Provide technical and process support for inquiries on Billing Order Management and related customer portals of Business Operation’s platforms, to include support related to system records that drive volumes, delivery, billing and revenue recognition
Operational support of our product line campaigns including Card Holder Services, Client Services Revenue, Subscriptions, Platforms, Bulletins, and other bulk product deliveries
Support investigation and resolution of issues, concerns and general requests
Conduct periodic Quality Control checks and Data Audits

BS/BA degree or combination of experience and formal education
Experience driving large scale systems initiatives including onboarding CRM, new productivity tools, and business integration and M&As
Solution Architecture skillset exposure bringing a variety of technology together for a unified experience
Relevant experience (e.g. Product Owner/ Manager, Manager Consultant) in requirement gathering, user story definition, liaising with tech, functional testing and user testing support and business inquiries.
Understand your team's technologies and be able to evaluate system designs and architecture as you participate in discussions.
Ensure cross-collaboration with multiple engineering teams to deliver on shared objectives.
Experience in implementing or managing CRM, Order Management or other Revenue Ops operational systems (Salesforce.com preferred)
Strong project management, stakeholder management and communication skills
Keen analytical and proven problem-solving skills with a detailed driven and results oriented approach

Salesforce.com business analyst / administrator certification is a plus
Business acumen on sales and revenue related operations such as CRM, order management, revenue recognition or billing is a plus.
Experience managing key client relationships is a plus