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The Manager, Business Solutions is responsible for leading a team of analysts and overseeing the development and delivery of business system solutions that align with strategic objectives. This role provides direction and guidance in gathering and analyzing business requirements, translating them into actionable system enhancements, and ensuring traceability throughout the solution lifecycle. The manager serves as a liaison between cross-functional business units and IT teams, ensuring alignment of technical solutions with business goals. They oversee the evaluation of system capabilities, guide cost/benefit and gap analyses, and ensure efficient, scalable processes are implemented. In addition to project oversight, the Manager mentors team members, fosters continuous improvement, and ensures deliverables meet quality, timing, and stakeholder expectations. This role plays a key part in enabling the organization to adapt to evolving needs through innovative and cost-effective technology solutions.
Job Responsibility:
Collaborate with solution architects, developers, and QA teams to evaluate and validate proposed solutions, ensuring they meet requirements and business expectations
Define and maintain key performance indicators
Lead, coach, and develop a team of business analysts
establish performance goals, provide regular feedback, and support professional growth to build a high-performing team
Partner with business and IT stakeholders to understand organizational objectives and translate them into strategic system capabilities and project roadmaps
Uses expert knowledge of the business processes in areas of responsibility to work with the Business to define requirements that will drive efficiencies in the business
Identify and implement opportunities to improve business processes, increase efficiency, and introduce innovative technologies that support transformation initiatives
Guide assessments of system impacts, dependencies, and potential risks for proposed initiatives, including cost/benefit and gap analyses
Requirements:
Bachelor's Degree in Business, Finance, Financial Services or related degree
2+ years experience in Project Management, Team Lead, or other equivalent leadership experience
4-7 years Experience in software development, software design or business process design
4-7 years Experience in telecommunications industry preferred
Microsoft Office
People Management
Project Management
Leadership
Business Process
Software Development
Software Design
Telecommunications
At least 18 years of age
Legally authorized to work in the United States
Nice to have:
Experience in telecommunications industry preferred
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