Manager, Business Process Improvement Job at Mastercard

Project Manager - Business process lead

As the Business Process Lead, you will report directly to the Director of Manufa...

Location

Canada , St-Laurent, Québec

Salary:

Not provided

Bombardier

Expiration Date

Until further notice

Requirements

Bachelor’s degree in business administration, Information Technology, Engineering, or a related field
Proven experience (10 years) in project management and system integration initiatives within complex organizations
Good knowledge of PLM, ERP, and MES, functionality, and integration capabilities
Excellent communication, collaboration, and stakeholder management skills, with the ability to effectively convey complex technical concepts to non-technical audiences and gain buy-in for integration initiatives
Demonstrated leadership abilities, including the ability to inspire and motivate teams, drive change, and foster a culture of continuous improvement and innovation
Proven ability to develop and capitalize on new business opportunities, set business goals and deliver on plans
Bilingual (French and English)

Job Responsibility

Managing and optimizing business processes to ensure efficiency, effectiveness, and alignment with organizational goals
Lead process improvement projects, ensuring timely completion and alignment with organizational goals
Collaborate with various departments to ensure that processes are streamlined and aligned with business objectives
Develop and track key performance indicators (KPIs) to measure the effectiveness of process changes
Manage the transition of process changes, addressing any resistance
Ensure buy-in from all stakeholders for successful implementation

What we offer

Insurance plans (Dental, medical, life insurance, disability, and more)
Competitive base salary
Retirement savings plan
Employee Assistance Program
Tele Health Program

Fulltime

Business Process Improvement Specialist

We are looking for a Business Process Improvement Specialist to join our Custome...

Location

United Kingdom , Birmingham

Salary:

Not provided

Yokoy

Expiration Date

Until further notice

Requirements

Experience in process improvement, operations, customer care, or a related field
Strong analytical skills with the ability to interpret data and propose clear recommendations
Excellent communication and stakeholder management skills
Comfortable operating in a fast-paced, high-growth environment with evolving priorities

Job Responsibility

Conduct detailed assessments of current customer care processes to identify gaps, inefficiencies, and improvement opportunities
Use data insights and operational metrics to inform recommendations and track improvements
Map, document, and redesign processes alongside stakeholders across Customer Care, Operations, VMO, Tooling, and other teams
Run short-term tests, pilots, and experiments to validate new ways of working before full rollout
Diagnose workflow bottlenecks and develop solutions to improve speed, accuracy, and consistency
Support the introduction of automation, smarter routing, and operational tooling enhancements
Monitor and analyse KPIs to assess the performance and impact of implemented changes
Research and evaluate new technologies and industry solutions that could improve Customer Care productivity
Partner with Product, Tooling, and Engineering teams to trial new tools and support their implementation
Create and maintain documentation for new tools, processes, and system changes for frontline teams

What we offer

Receive competitive compensation and equity ownership in Perk
Rest and recharge with 25 days of annual leave plus bank holidays
Take control of your physical health with private medical cover and voluntary dental insurance from Bupa, and discounted gym memberships with GymFlex
Plan for your future with our qualifying earnings company pension plan with Aviva
Know that your loved ones are protected financially through your Life Insurance if the worst were to happen
Rest assured that you’re covered by income protection in case you experience a long-term sickness or absence
Leverage tax-efficient cycle and electric car schemes with Cycle2Work & Octopus
Join our unforgettable Perk events, including our spectacular annual summer party
Always feel supported with Spring Health, our market-leading wellbeing partner, providing fast, comprehensive access to 12x therapy and 12x coaching sessions for you and your loved ones
Focus on your family with 12-16 weeks’ paid parental leave

Fulltime

Business Process Transformation Manager

We are currently looking for a Business Process Transformation Manager to join o...

Location

United States , Charlotte

Salary:

Not provided

Brightspeed

Expiration Date

Until further notice

Requirements

10+ years’ experience in Enterprise and/or Wholesale Telcom experience
7+ years’ experience in leadership or program management experience
Strong experience leading Sales enablement programs/projects
Bachelor’s degree, PMP, or SCRM Master certification
Excellent verbal and written communication skills to facilitate clear and effective communication with team members, stakeholders, and clients
Strong leadership qualities to guide and inspire teams, foster collaboration, and drive project success
Effective time management skills to prioritize tasks, meet deadlines, and keep projects on schedule
Proficient in managing relationships with diverse stakeholders, including clients, team members, and executives, to ensure project alignment with organizational goals
Strong analytical and problem-solving skills to address issues promptly and find creative solutions to overcome obstacles

Job Responsibility

Coordinate with business leaders and stakeholders to understand business problems, current state process, and technology opportunities/ limitations
Act as a trailblazer to drive cross-functional discovery and decision-making
Develop and document business and systems requirements
Take ownership of issues and gaps identified through your discovery
and creatively drive resolution
Drive key strategic projects as identified by Senior leadership including product launch, system transformation, or position re-engineering
Drive technical and process efficiencies as Brightspeed migrates to a new system stack
Champion changes for improved internal user and customer experience
Develop and execute change management and communication plan
Oversee testing schedules, testing logistics, test plans, issues, and resolutions

What we offer

competitive medical, dental, vision, and life insurance
employee assistance program
401K plan with company match
host of voluntary benefits

Fulltime

SMO Group Business Process Manager

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees ...

Location

United States , Overland Park

Salary:

94600.00 - 170600.00 USD / Year

T-Mobile

Expiration Date

Until further notice

Requirements

Bachelor's Degree - Business, Finance or related field
7-10 years Related work experience
Change Management
Process Improvement
Telecommunications
At least 18 years of age
Legally authorized to work in the United States

Job Responsibility

Leads process design, implementation, and quality control monitoring
Works on multiple large and highly complex projects for operational improvement
Works with teams across technology and the business segment to align strategic vision and build requirements
Provides structure, feedback and direction
Mentors and contributes to organizations body of knowledge on process design, modeling, execution, monitoring and optimization
Actively seeks out shared services industry and business information
Maneuvers and mentors others through complex political situations effectively and quietly

What we offer

medical, dental and vision insurance
flexible spending account
401(k)
employee stock grants
employee stock purchase plan
paid time off
up to 12 paid holidays
paid parental and family leave
family building benefits
back-up care

Fulltime

Business Process Engineer

As Business Process Engineer you will act as a strategic partner in driving proc...

Location

Netherlands , Utrecht

Salary:

Not provided

Medline Europe

Expiration Date

Until further notice

Requirements

Master’s degree in industrial engineering, business process management, operations, supply chain, business control or a related field
Minimum 5 years of experience in process improvement, business transformation or operational excellence roles, managing improvement projects, performance tracking and overseeing change initiatives
Proven experience in facilitating workshops and working with cross-functional teams
Exposure to SAP or equivalent enterprise system implementations is a must
Fluent in English
Solid expertise in process modeling methodologies (such as Swimlane, VSM, SIPOC, BPMN, and Crosby Diagram)
Strong skills in data analysis, root cause analysis and requirements gathering
Experienced in using process mapping tools (e.g., Visio, ARIS, Signavio) and Microsoft Power Platform for data visualization (Power BI) and automation (Power Apps, Power Automate)
Ability to drive change management - including stakeholder engagement, communication planning, and adoption monitoring

Job Responsibility

Organize and facilitate collaborative workshops with cross-functional teams to map processes and identify improvement opportunities
Document and standardize processes and workflows using recognized methodologies (Turtle Diagram, Swimlane Diagram, SIPOC, RASCI) and ensure their regular updates
Align processes with strategic objectives: translate the vision into concrete actions and support departments in defining their performance indicators
Identify inefficiencies and propose pragmatic, measurable solutions
Promote a performance-driven culture and support the adoption of best practices
Leverage digital tools to model, share, and manage process documentation, ensuring integration with other systems (ERP, quality tools, etc.)
Design educational materials and lead sessions to disseminate best practices and strengthen the culture of continuous improvement

What we offer

Market based base salary and a bonus plan
Training opportunities
Employee Assistance Program and wellness allowance
26 vacation days for a full-time vacancy + possibility to take 5 unpaid vacation days
Hybrid working options
International working environment

Fulltime

Business Process Analyst

AsstrA is an international logistics company with over 30 years of experience. O...

Location

Poland , Warsaw

Salary:

Not provided

AsstrA

Expiration Date

Until further notice

Requirements

Minimum 3 years of experience as a Business Process Analyst – mandatory
Proficiency in business process description notations (IDEF, BPMN, EPC family)
Possession of one of the tools for describing business processes ( Bizagi, ARIS, Business Studio, Business engineer)
Experience in managing projects to optimize, standardize, change business processes
Experience in formalizing and describing business processes in the format of diagrams and detailed business requirements
Experience in interviewing business customers to collect and agree on requirements
Proficiency in business analysis methods and business process management standards
Knowledge of process management methodology, BPM CBoK
Knowledge of methods for collecting, evaluating, analyzing and processing information using modern technical means, communications, computer technology
Fluent English and Russian in writing and speaking is a must.

Job Responsibility

Development, updating of the system of business processes and regulations of the group of companies
Implementation, development, updating of the process model of a group of companies in BPM
Schematic and textual description of business processes
Analysis of the process model and current business processes of the Company, formation of proposals for their improvement, systematization and automation
Reengineering of business processes
Development of regulatory documents within the framework of projects to optimize business processes using tools to improve the efficiency of business processes (KPI)
Formation, control of the conditions for compliance with processes
Estimating the cost of processes, calculation of the optimal number of personnel.

What we offer

Support from experienced mentors during the initial employment period
Career development in an international environment
Clear career growth and promotion path
An additional day off for your birthday
Extra company-funded vacation in Switzerland for top-performing employees
Annual idea contests and team-building events
Private medical care at LUXMED centers
Access to the MultiSport card
Opportunity to join the company’s Business English course and language club
Stable employment and salary corresponding to your commitment

Fulltime

Business Process Manager

Six Sigma Black Belt role focusing on data analysis activities and leading Six S...

Location

India , Bangalore

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Six Sigma Black Belt Certified with 5 yrs. of experience leading Six sigma projects
Proficiency with statistical techniques, flow charting, business analysis and experience in engineering, supply chain and customer success / services environment in technology industry
Proficient using statistical software like Minitab, SAS, Stata, R etc.
Proficient in Machine learning techniques and application into quality related projects
Prior experience of working in an outsourced supply chain environment with contract manufacturers
Prior experience of working and/or incorporating six sigma techniques and methodologies into the normal way of doing things versus through a 'big program'
Prior experience of managing and facilitating cross-functional improvement projects
Strong communication skills to manage cross-functional teams and stakeholders across the globe
Ability to enable organizations to become more self-sufficient and self-sustaining in process improvement endeavors
Ability to influence peer groups and senior executives, and work globally with distributed teams and functions

Job Responsibility

Provide DMAIC based approach to projects to drive business value for the company
Lead focused, collaborative, cross-functional deep-dive workshops for high priority initiatives and bring process and data-driven focused approach to support the organization's goals
Lead & Project Manage large cross-functional initiatives to Improve Customer Experience
Responsible for the analysis and summary of findings from studies for the purpose of decisions regarding various parameters like Quality, Efficiency, Cost reduction, Customer Satisfaction
Provide Yellow belt and Green belt training to potential candidates and upon request from the business
Provide strong project management skills, expertise in quality management and ability to make major changes in organization – not let things fall through the cracks
Change management – drive sustainable change through the organization through collaboration and cross-function work
Establish process and procedures to ensure sustainability of project results

What we offer

Comprehensive suite of benefits that supports physical, financial and emotional wellbeing
Personal & Professional Development programs catering to career goals
Unconditional inclusion to celebrate individual uniqueness
Flexibility to manage work and personal needs
Work environment representative of customers

Fulltime

Business Process Analyst Operations Support Intern

The Business Process Analyst plays a critical role in ensuring the efficiency an...

Location

Costa Rica , Heredia

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

University Students pursuing a degree in business or information technology
Bachelor's degree in business, information technology, or a related field
At least some experience in business process analysis or IT service management
Strong understanding of ITIL best practices and their application in a managed services environment
Excellent analytical, problem-solving, and process mapping skills
Strong communication and interpersonal skills
Experience in gathering and documenting business requirements
Proficiency in using process modeling and documentation tools
Knowledge of IT service management tools (e.g., ServiceNow, BMC Remedy) is a plus
Self-motivated and proactive with a strong work ethic

Job Responsibility

Conduct in-depth analysis of current IT service management processes, identifying bottlenecks, inefficiencies, and areas for improvement
Develop and implement process improvement initiatives based on ITIL best practices
Collaborate with stakeholders to gather requirements, document processes, and create process maps and workflows
Ensure adherence to ITIL best practices in all service management processes
Assist in the implementation and maintenance of ITIL processes including incident management, problem management, change management, and service request management
Monitor process performance through key performance indicators (KPIs) and service level agreements (SLAs)
Provide regular reports to management
Work closely with cross-functional teams to understand business needs and translate them into actionable process improvements
Facilitate communication and collaboration between different teams
Provide training and support to staff on new processes and ITIL best practices

What we offer

Health & Wellbeing benefits
Personal & Professional Development programs
Unconditional Inclusion environment
Comprehensive suite of benefits supporting physical, financial and emotional wellbeing

Fulltime

Manager, Business Process Improvement

Mastercard

Location:
Portugal

Category:
-

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
January 18, 2026

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Manager, Business Process Improvement

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Location:Portugal

Category:-

Contract Type:Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:January 18, 2026

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Location:
Portugal

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Contract Type:
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Job Posted:
January 18, 2026