Manager, Business Process Engineering, CVS Health

CVS Health

Location:
United States, Hartford

Category:
IT - Administration

Contract Type:
Employment contract

Salary:

60300.00 - 145860.00 USD / Year

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Job Description:

We are seeking a strategic and hands-on Manager to support process engineering efforts within the Connected PBM Ecosystem. This role is critical to building and maintaining an end-to-end view of our business architecture, user experience (UX/UI), and operational processes. The ideal candidate will be a systems thinker with strong analytical capabilities and a passion for driving transformation through process excellence.

Job Responsibility:

Lead the mapping of all processes within the Connected PBM Ecosystem
Evaluate current processes using the DMAIC framework
Oversee the implementation of new business processes
Support the development of capability models, customer journey maps, and value stream maps
Collaborate with business architects, IT leads, and solution owners
Assist with driving the connection between business architecture and business process
Conduct regular performance evaluations and provide coaching
Build strong relationships with stakeholders
Deliver training and support for new program implementations
Develop and maintain proactive meetings to review operational metrics.

Requirements:

5+ years of experience in process engineering, business architecture, or operations management
Proven experience with process improvement methodologies (e.g., Six Sigma, Lean, DMAIC)
Strong understanding/experience with UX/UI principles and their integration into business processes
Experience communicating and engaging with both leadership and stakeholders.

Nice to have:

Experience working in PBM or healthcare ecosystems
Ability to translate complex business needs into actionable process designs
Comfort with ambiguity and ability to drive clarity in cross-functional environments.

What we offer:

Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan
No-cost programs including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching
Paid time off
Flexible work schedules
Family leave
Dependent care resources
Colleague assistance programs
Tuition assistance
Retiree medical access.

Additional Information:

Job Posted:
November 12, 2025

Expiration:
November 15, 2025

Employment Type:

Fulltime

Work Type:

Remote work

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Manager, Business Process Engineering