CrawlJobs Logo
Amgen Logo Amgen · -

Manager Business Performance & Customer Insights

Colombia, Bogota · Job Posted March 22, 2026
Apply Position
Job Link Share

Job Description

We are seeking a detail-oriented, highly analytical, and collaborative Manager to join the Business Performance & Customer Insights team, to oversee operational performance, stock optimization, and channel insights. This role plays a critical part in ensuring healthy inventory levels, validating sales orders, and providing data-driven insights for distributor performance and trade operations mainly for the US market. The position will work closely with global and regional stakeholders to ensure trade partner data and performance insights support strategic decision-making, operational efficiency, and exceptional customer experiences.

Job Responsibility

  • Validate and approve sales orders, ensuring alignment with inventory targets and avoiding overstock or stockouts
  • Monitor distributor inventories to maintain optimal stock levels
  • Analyze purchase orders and sales trends to proactively identify supply risks or demand fluctuations
  • Lead development and execution of standardized KPIs and performance dashboards for channel partners including Specialty Pharmacies (SPs), Wholesalers, and Distributors
  • Conduct inventory reviews for each distributor and provide recommendations to optimize supply chain efficiency
  • Support launch readiness from a trade operations perspective, coordinating analytics and readiness metrics for new product launches or distribution changes
  • Support and coordinate Quarterly Business Reviews (QBRs), scorecards, and channel performance reporting
  • Collaborate with analytics teams to enhance dashboards, KPIs, and data models supporting distribution visibility
  • Generate actionable customer and channel insights to support commercial, finance, and supply chain decision-making
  • Support the development of forecasting inputs through analysis of market dynamics, customer behavior, and distributor stock levels
  • Build strong partnerships with Trade Development, Finance, Customer Experience (Order Entry Operations), Supply Chain, and Commercial teams
  • Support trade contract discussions through data-driven insights and operational evaluations
  • Ensure timely communication with internal and external stakeholders, acting as the main point of contact for the sales order validation and inventory-related topics in Global Customer Experience
  • Drive process discipline and operational rigor in order validation, stock review cycles, and channel reporting
  • Prepare and present insights for senior leadership, summarizing risks, opportunities, and performance trends
  • Identify operational gaps and coordinate corrective action plans with cross-functional teams

Requirements

  • Bachelor’s degree in business, Supply Chain, Engineering, Analytics, or related fields
  • Minimum 5 years of experience in senior analytical or operational roles in trade operations, distribution analytics, or channel partner management, preferably within the pharmaceutical or biotech industry at a regional level
  • Strong analytical skills and proficiency in data interpretation, dashboard management, and KPI monitoring
  • Proficiency with data visualization tools (Power BI, Tableau)
  • Experience with ERP systems (e.g., SAP) and familiarity with trade or distribution data
  • Advanced English Proficiency

Nice to have

  • Experience working with U.S. pharma distribution channels or trade operations
  • Advanced degree (MBA, MS Analytics, Supply Chain Management)
  • Hands-on knowledge of EDI transactions (852/867) and understanding of channel operations metrics

What we offer

Total Rewards Plan, based on eligibility, comprising of health and welfare plans for staff and eligible dependents, financial plans with opportunities to save towards retirement or other goals, work/life balance, and career development opportunities

Amgen - All Job Offers

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Suggested Tags: Frontend Developer Secretary Talent Manager Salesforce Administrator Data Analyst
Similar Jobs for

Manager Business Performance & Customer Insights

8 matching positions

Global Customer Performance & Insights Manager

In this role, you are responsible for consolidating, analyzing, and translating ...
Location
Location
Salary
Salary:
Not provided
scanfil.com Logo
Scanfil
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Advanced data analysis, reporting, and SQL expertise
  • Strong understanding of manufacturing operations, finance, and quality performance
  • Ability to translate complex data into clear, executive-level insights
  • Governance design, cadence ownership, and cross-functional coordination
  • Scenario modelling and forward-looking risk and opportunity assessment
  • Structured problem-solving and fact-based decision support
  • Strong stakeholder management and clear, confident communication
  • Commercial mindset combined with operational discipline
  • Relevant higher education degree in business, engineering, data analytics, finance, or a comparable field
  • Several years of experience in analytics, performance management, business intelligence, or a similar role
Job Responsibility
Job Responsibility
  • Consolidating, analyzing, and translating customer performance data across finance, operations, and quality into decision-grade insights
  • Preparing, framing, and supporting decisions with material commercial and operational impact
  • Establishing a strong governance cadence and acting as a fact-based advisor to senior stakeholders, enabling data-driven decisions across the customer account
  • Enabling fact-based, timely decision-making across global customer accounts by turning complex performance data into clear, actionable insights
  • Establishing a disciplined governance cadence, aligning inputs across functions and sites, and providing forward-looking analysis that highlights risks, opportunities, and trade-offs
  • Through structured scenario modelling and trusted advisory support, helping leaders anticipate change, challenge assumptions, and act with confidence
What we offer
What we offer
  • Attractive career and development opportunities on several continents
  • Inspiring work atmosphere and focus on well-being
  • Motivating work environment that boosts professional and individual growth
Read More
Arrow Right

Customer Success Insights, Director Business Program Management of Agent Insights

The Customer Success Insights, Director Business Program Management of Agent Ins...
Location
Location
United States
Salary
Salary:
130900.00 - 277200.00 USD / Year
https://www.microsoft.com/ Logo
Microsoft Corporation
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's Degree in Business, Operations, Finance, or related field AND 8+ years experience in program management, process management, or process improvement OR equivalent experience
Job Responsibility
Job Responsibility
  • Drive Insights Strategy for Agents & Consumption
  • Build Measurement Frameworks for Execution & Performance
  • Partner Across CSU and Business Strategy Teams
  • Design Scalable Reporting & Execution Views
  • Advance Risk & Performance Models
  • Connect the Dots Across Data & Stakeholders
  • Embody Microsoft Culture & Values
  • Fulltime
Read More
Arrow Right

Customer Business Manager

The Customer Business Manager is a pivotal Customer role in the Growth Channels ...
Location
Location
Australia , North Rocks
Salary
Salary:
Not provided
unilever.com Logo
Unilever
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5 years+ experience in FMCG Account Management
  • Experience in Customer Marketing/Trade Category Management and Account Management / Field Sales
  • Experience from working in eCommerce, Digital or Commercial roles
  • Deep understanding of the digital commerce eco-system and levers available
Job Responsibility
Job Responsibility
  • Develop a comprehensive understanding of the Customer’s strategic agenda and align Unilever’s plans accordingly
  • Full ownership of the Aldi and Costco Personal Care, Beauty & Wellbeing and Health & Wellness Customer Strategy, developing and delivering the plan internally & externally
  • Contribute to the creation of 3-year strategic customer plans, integrating insights from CSP and Sales Director
  • Delivery of Turnover, Customer Profitability and TTS budgets of the Aldi and Costco Personal Care, Beauty & Wellbeing and Health & Wellness Businesses
  • Build and maintain strong relationships with key customer contacts at various levels (e.g. Category Managers, Trading Managers, Category Directors, Buyers, Supply contacts, Marketing contacts), and internal stakeholders (e.g. CSP & Marketing)
  • Drive joint business planning and negotiations, ensuring that plans are robust, achievable, and mutually beneficial
  • Building (with CSP team), executing and delivering an optimal promotional plan for the Personal Care, Beauty & Wellbeing and Health & Wellness categories in Aldi and Costco
  • Owning the straights budget to craft a share winning plan and overseeing the development and execution of in-store activation events in Aldi and Costco
  • Lead range and merchandising reviews to deliver desired range and space outcomes, working in collaboration with the CSP and Marketing teams
  • Ownership of the short-term volume and spend forecast aligned to S&OP process for the Personal Care, Beauty & Wellbeing and Health & Wellness categories
What we offer
What we offer
  • Amazing discounts on external company products
  • Attractive employee referral reward program
  • Fulltime
Read More
Arrow Right

Senior Business Manager - Customer Security and Trust

The Senior Business Manager for Customer Security and Trust (CST) serves as a st...
Location
Location
United States , Redmond
Salary
Salary:
96500.00 - 188400.00 USD / Year
https://www.microsoft.com/ Logo
Microsoft Corporation
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s Degree in Business, Finance, Economics, Operations, or a related field AND 4+ years' experience in financial management, business planning, operations management, strategy, project management, human resources, or business-related roles OR equivalent experience
  • Master’s Degree and/or 6+ years of experience in financial management, business operations, strategy, or related fields
  • or Bachelor’s Degree with 8+ years of relevant experience
  • Experience with headcount management, workforce planning, and PCN tracking in a large, matrixed organization
  • Familiarity with Microsoft financial, compliance, and governance processes
  • Demonstrated success leading cross-team initiatives and driving change in complex environments
  • Demonstrated experience managing budgets, financial planning, forecasting, and performance tracking
  • Deep analytical and problem-solving skills, with the ability to translate complex data into clear insights and recommendations
  • Experience driving rhythm of business processes, scorecards, and operational reporting
  • Proven ability to partner with senior leaders and operate as a trusted advisor
Job Responsibility
Job Responsibility
  • Own and manage the full Executive Management budget for Customer Security and Trust, including planning, forecasting, tracking, and variance analysis
  • Lead budget and financial management for multiple CST teams, while providing overall budget oversight and financial guidance across all teams within the organization
  • Drive headcount management, including tracking approved headcount, position control numbers (PCNs), workforce planning, and alignment with financial plans
  • Partner with leaders on financial planning, resource allocation, and tradeoff decisions to support strategic priorities
  • Design, maintain, and continuously improve rhythm of business (ROB) processes, including monthly and quarterly reviews, planning cadences, and executive readiness
  • Develop and manage organizational scorecards and performance dashboards to track business health, execution progress, and outcomes
  • Lead operational reporting, ensuring accuracy, timeliness, and compliance with Microsoft financial, operational, and governance requirements
  • Ensure operational compliance across budgeting, headcount, and reporting processes, partnering with Finance, HR, and other corporate functions as required
  • Drive prioritization and decision-making support for CST leaders by synthesizing financial, operational, and business insights
  • Manage cross-team initiatives and special projects to support evolving business needs and organizational change
  • Fulltime
Read More
Arrow Right

Customer Business Manager IV

To be retailer experts and to thoroughly execute client plans. Grow our client's...
Location
Location
United States , Seattle
Salary
Salary:
92610.00 - 110000.00 USD / Year
acosta.group Logo
Acosta Group
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s degree preferred or a minimum of 10 years experience in the CPG industry preferred
  • 10+ years of sales experience
  • PC knowledge and skills in word, excel, email and PowerPoint
  • Communication skills, including listening, presentations, written and verbal skills
  • Insights-based, consultative selling and negotiation skills
  • Intermediate Microsoft Office skills including Excel with pivot tables, Word, Outlook, PowerPoint
  • Retailer knowledge and respect with/ by the retailer
  • Understanding of our client's strategy
  • Clear understanding of client expectations
  • Understanding/ communicate insights
Job Responsibility
Job Responsibility
  • Owns the development and maintenance of strong relationships with both Clients and Customers within a given geographic region, including a complete understanding of their goals and objectives
  • Present targeted strategic client plans to build effective and efficient brand promotion strategies and strengthen brand activation based on customer knowledge
  • Accountable for the execution of strategic plans for all Clients’ brands to Retailers within the defined geography. Key areas include sales, share, distribution, promotion, pricing, merchandising and financial management
  • Responsible for ongoing Client Team communication, engaging in proactive, ongoing communications to provide status, opportunities, manage expectations, and needs associated with achievement of Client’s Business plan
  • Owns the communication and transfer of knowledge about Customer changes and insights to drive understanding across relevant CROSSMARK positions, understanding the importance of being the “customer experts.”
  • Consistently and exclusively use CROSSVIEW as the business planning, communication and execution framework to drive consistency and efficiency internally, as well as visibility and intelligence to the client and across positions internally
  • Assist Business Account Manager(s) and others in the development of targeted strategic Client plans to build effective and efficient brand promotion strategies and strengthen brand activation based on customer knowledge
  • Sells additional services to Clients through analysis understanding of Client’s strategy, performance insights, coupled with Customers’ performance by brand and/or category
  • Provides feedback and assists in preparation for CROSSVIEW Business Reviews and where appropriate, participates in the presentation
  • Fulltime
Read More
Arrow Right

CX Sentiment, Insights & Performance Manager

The CX Insights and Performance Manager role is responsible for leading a high-p...
Location
Location
United Kingdom , Newbury; London; Stoke
Salary
Salary:
Not provided
vodafone.com Logo
Vodafone
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Proven expert & deep experience in customer insights, analytics or performance management roles
  • Strong leadership skills with experience managing high-performing teams (both hard wired and matrix)
  • Ability to build and maintain relationships with external Customers, external insight organizations, VF Teams (at all levels)
  • Ability to confidently present up to Director Level and maintain clear strategic roadmap despite day to day headwinds
  • Ability to build CX frameworks, models and opportunities, linked to strategy and storytelling to drive bottom line growth
  • Strong analytical mindset to translate complex data into actionable insights, a strategic approach to designing data-driven decisions
  • Proven expertise in thought leadership to drive top down and bottom up change, whilst driving Vodafone wide team collaboration to foster a culture of continuous improvement in customer satisfaction
  • Expertise in data analysis tools, visualisation platforms and storytelling with data
  • Deep understanding of customer experience principles and metrics
  • Ability to influence senior stakeholders and influence/drive strategic change
Job Responsibility
Job Responsibility
  • Leading a high-performing insights team to gather, analyse and interpret customer data across VodafoneThree
  • Drive insight-led decision making to improve customer experience
  • Influence strategic priorities
  • Embed performance metrics that shape business outcomes
What we offer
What we offer
  • Excellent basic salary plus bonus
  • Up to 28 days off plus bank holidays
  • Paid time for charity work
  • Discounts
  • Vouchers
  • Pension plan
  • Amazing learning tools
  • Top-notch parental leave policies
  • Fulltime
Read More
Arrow Right
New

Business Program Manager, Customer Lifecycle Operations

Customer Lifecycle Operations (CLO) is part of Microsoft Business Operations and...
Location
Location
United States , Redmond
Salary
Salary:
97600.00 - 188400.00 USD / Year
https://www.microsoft.com/ Logo
Microsoft Corporation
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's Degree in Business, Operations, Finance, or related field AND 4+ years experience in program management, process management, or process improvement OR equivalent experience
Job Responsibility
Job Responsibility
  • Support the design, implementation, and continuous improvement of complex global programmes across multiple CLO motions
  • Own end-to-end programme delivery, including scope, timelines, governance, risk management, and execution
  • Drive Rhythm of Business (ROB), ensuring alignment, accountability, and delivery against objectives
  • Define and manage success criteria, including KPIs, SLAs, OKRs, and programme performance metrics
  • Continuously re-invent workflows by eliminating waste and simplifying processes before automation
  • Integrate AI, automation, and Copilot capabilities into programme delivery to improve efficiency and outcomes
  • Proactively identify and implement opportunities to automate workflows, enhance reporting, and drive data-led insights
  • Champion adoption of AI-enabled tools across internal teams and vendor partners
  • Contribute to the evolution of AI-first, digitally enabled sales and operations models
  • Align programme execution with Microsoft’s commercial priorities, including pipeline generation, revenue growth, and customer retention
  • Fulltime
Read More
Arrow Right

Sr Business Analysis Manager- Customer Experience Strategy

This role delivers insights and supports leaders in making strategic and operati...
Location
Location
United States , Bellevue; Overland Park; Frisco
Salary
Salary:
96700.00 - 174400.00 USD / Year
https://www.t-mobile.com Logo
T-Mobile
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's Degree plus 7 years of related work experience OR Advanced degree with 5 years of related experience
  • Acceptable areas of study include Data analysis, data science, decision science, similar quantitative fields or equivalent practical experience
  • 7-10 years Analytics experience solving analytical problems using quantitative approaches
  • Reporting & analyzing performance & data visualization (Tableau, Power BI, etc.)
  • Advanced analytics, which includes SQL analysis of complex datasets, competitive analysis, quantitative analysis & research
  • Experience with Python, R, Go or similar statistics or data science language preferred
  • Telecommunications preferred
  • Communication Ability to manage relationships, influence and communicate complicated analysis, logic, and solutions in a clear and concise manner at the executive level
  • Problem Solving
  • Data Analysis Exceptional at using wide ranging datasets to deliver broad analysis and insights to maximize value creation and return on investment
Job Responsibility
Job Responsibility
  • Provide insights and recommendations that optimize experiences by collaborating with cross-functional teams across the organization
  • Develop and maintain data and reporting solutions including reports, dashboards, and self-service tools to support enterprise objectives
  • Apply analytical and modeling techniques to enhance decision-making and prioritize resources across various business options
  • Create and deliver executive-level presentations that clearly communicate complex analytical findings to influence leadership decisions
  • Also responsible for other duties/projects as assigned by business management as needed
What we offer
What we offer
  • Competitive base salary and compensation package
  • Annual stock grant
  • Employee stock purchase plan
  • 401(k)
  • Access to free, year-round money coaches
  • Annual bonus or periodic sales incentive or bonus
  • Medical, dental and vision insurance
  • Flexible spending account
  • Paid time off and up to 12 paid holidays
  • Paid parental and family leave
  • Fulltime
Read More
Arrow Right