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JLL empowers you to shape a brighter way. Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
Job Responsibility:
Build a culture that fosters the values of Ethics, Excellence and Team Work
Manage the group to ensure that service delivery standards are maintained
Be the single point of contact for employees on all operational issues
Conduct regular feedback and coaching sessions with each of your direct reports as well as run regular operations meetings
Monitor and assist with new hire training and nesting, as well as the continued development and maintenance of policy and process documentation
Assist and support other leaders and solicit a team culture between your peers
Develop and maintain a collaborative relationship with all stakeholders
Provide recommendations for continuous improvement and lead the implementation of operational excellence programs
Manage retention of talent and keep attrition levels to acceptable standards
Provide reporting and data insights on group performance
Requirements:
Minimum of four years of operations leadership and management
Experienced in handling multiple teams
Excellent verbal and written English communication skills
Advanced proficiency in computer functions within MS Office Suite
Strong administrative skills in organization and time management
Exceptional reporting, analytics and presentation skills
Good understanding of knowledge management principles and procedures
Excellent interpersonal skills
Willing to work on shifting/rotating schedules
Bachelor’s degree preferred
Experience with Change Management
Real Estate Background an Advantage
Nice to have:
Real Estate Background an Advantage
What we offer:
Total Rewards Program, competitive pay, and benefits package