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Manager, Business Office Analytics - Bank Operations

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Commerce Bank

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Location:
United States , Kansas City

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Category:
Banking

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Contract Type:
Not provided

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Salary:

93000.00 - 109000.00 USD / Year
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Job Description:

The main purpose of this job is to lead divisional reporting, participate in project planning, and handling a variety of needs for the Bank Operations. Additionally, it supports Bank Ops Case Management in collaboration with the Commercial Salesforce team.

Job Responsibility:

  • Collaborate with business units to elicit, analyze, and document functional requirements for Salesforce solutions
  • Develop and deliver training materials, job aids, and documentation
  • conduct training sessions and provide ongoing support
  • Serve as a liaison between business units, technical teams, and business partners
  • Provide regular status reports and progress updates to stakeholders
  • Lead divisional reporting by ensuring timely completion of monthly deliverables
  • Participate in strategic planning activities, including budget support, KPI review, and providing divisional insights
  • lead initiatives to modernize reporting through data analytics systems
  • Manage individual contributors and oversee daily operational responsibilities
  • Build and maintain strong working relationships with internal and external customers
  • Collaborate with key stakeholders and with all leaders at all levels of the organization
  • Lead, mentor and motivate team members to implement the department strategy
  • Perform all necessary management functions, including hiring, evaluations, annual increase allocations and disciplinary action
  • Communicate decisions, priorities and relevant information to team members effectively
  • Support budget management, planning and expenditure

Requirements:

  • Bachelor’s degree in Information Technology, Business, Math, Engineering, Marketing or equivalent combination of education and experience required
  • 6+ years project management or operations experience required
  • 3+ years management experience required
  • Strong knowledge of the project management or operations field, including knowledge of best practices
  • Intermediate knowledge of how Salesforce solutions support organizational case management goals
  • Intermediate knowledge of Agile or Waterfall methodologies within project management
  • Strong operational mindset to improve existing processes with either non-technical or technical solutions
  • Ability to influence and effectively communicate with senior leadership and beyond
  • Strong critical thinking skills with the ability to apply discretion and sound judgement to efficiently and effectively solve problems
  • Ability to drive results and balance management of organizational risk and meeting goals of the business
  • Strong leadership skills with ability to motivate team members and foster a positive team environment
  • Outstanding interpersonal and relationship building skills with the ability to effectively communicate with all levels of the company
  • Ability to remain adaptable and resilient to all situations with an optimistic outlook
  • Advance level proficiency with Microsoft Word, Excel, Teams, Visio and Outlook
What we offer:
  • employer sponsored health, dental, and vision insurance
  • 401(k)
  • life insurance
  • paid vacation
  • paid personal time
  • career development
  • education assistance
  • voluntary supplemental benefits

Additional Information:

Job Posted:
March 02, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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