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The Business Intelligence Manager will partner with in-venue operations at SoFi Stadium in Los Angeles, CA. The Manager will support concession, retail, and operations decision making, working side-by-side with hospitality leadership to drive intelligent impact, shape strategy, and inform innovation. By delivering a suite of insights and analytics services, the role will help improve efficiency, effectiveness, and resiliency of the business. Backed by a center-of-excellence within Legends Global Insights, the Manager will serve as an on-the-ground ambassador ensuring quality standards are maintained in every step of the operations. In addition to planned consulting services and ad hoc work, the role will drive innovation and adoption of operational best practices.
Job Responsibility:
Manage relationships with stadium clients and Legends stakeholders and understand their strategies and business objectives
Deliver Insights business intelligence and analytics services to in-venue stakeholders
Develop specific venue knowledge, including physical configuration, proposed technology, and operational processes
Leverage reporting (heat maps, dashboards, presentations, status updates) standards and formats for partner and operator end-use
Support monthly business and post-event reviews to share performance updates and identify opportunities
Develop and deploy optimal pricing, product, placement, and promotion strategies for concessions and premium points of distribution
Communicate key guest insights and potential action items
Analyze and build solutions around variable labor and cost of sales management
Experiment, testing pivots and change initiatives in partnership with venues
Inform innovation and operational excellence initiatives to: Enhance guest experience and profitability
Support strategy development of new technology initiatives
Support best-in-class data integrity
Support or directly complete ad-hoc analytics projects as needed or required
Requirements:
Must have prior experience communicating statistical findings and/or complex ideas to non-technical audiences
Must have prior experience using Excel, SQL, R, Python, and/or PowerBI for analysis and visualization
Must be able to share examples of using data to solve complex problems
Able to simultaneously manage a high level of detail across multiple projects
Able to manage stakeholders and tasks independently, managing time effectively
Able to maintain customer confidentiality and work well within a team environment
Self-starter who is eager to learn the business and drive proactive insights
Excellent interpersonal, verbal and written communication skills
ability to communicate effectively at all levels both internally and externally
Between 1-3 years of experience in quantitative, analytical consulting, and/or client-facing businesses, as well as experience interacting with organizational leadership
Bachelor's Degree and/or master's degree in business analytics, statistics, economics, or a related field
What we offer:
medical, dental, vision, life and disability insurance, paid vacation, and 401k plan