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Manager, Business Integration Services

cencora.com Logo

Cencora

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Location:
Canada , Oakville

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

107630.00 - 157630.00 CAD / Year
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Job Description:

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

Job Responsibility:

  • Manages a team of IT Business Analysts and IT Business Integration Managers
  • Work with our Clients to understand the client’s business requirements and is responsible for ensuring client requirements are defined, and documented
  • Facilitate requirements-gathering sessions with multiple stakeholders to extract requirements using best practice methods and tools
  • Mediate differences in Business perspectives to drive requirements consensus
  • Bridge the gap between Business and IT, ensuring common understanding and IT/Business alignment
  • Own the creation of a project plan to identify key milestones & deliverables regarding criticality, downstream impact if dates are missed and determine alternative/mitigating actions
  • Ensure that deliverables are achieved, on-time and in-budget
  • Monitor project deliverables and escalates when required to mitigate risks
  • Provide timely, concise communications to functional and executive leadership regarding project status and pending issues
  • Identify issues and potential risks within the project
  • proactively manages them to resolution and/or mitigation with the assistance of the Process and Technical Leads
  • Facilitate activities across internal teams to ensure the program deliverables are on track and understood
  • Provide input in the preparation of capital expenditure (CER’s) for projects
  • Overall responsibility for timeliness, accuracy, and completeness of all department services
  • Participate in strategic and tactical planning sessions
  • Plan and lead management team meetings and guide Managers to ensure that objectives are achieved
  • Monitors the performance of staff members to assess training needs and requirements
  • Provide on-going management, annual performance reviews, objective setting and training plans for all direct reports
  • Develop plans for structuring and staffing of department and review and revise plans based on changes in demand
  • Identify and implement staff recruiting strategies and participate in the hiring process

Requirements:

  • Experience in launching and supporting Patient Support Programs
  • Experience in business administration, computer sciences or similar vocations generally obtained through completion of a four year Bachelor's Degree program, technical vocational training, or equivalent combination of experience and education
  • PMI certification or equivalent project management methodology training and hours preferred
  • Full project life cycle and team leadership experience with large-scale implementations specifically in managing development and data objects
  • Cross-functional information technology/business analysis background
  • Minimum of 8-10 years directly related and progressively responsible experience, and management and/or project leadership experience
  • A high degree of business acumen in the pharmaceutical health services field
  • Demonstrated leadership experience, operating in a high growth, high transaction multi location environment
  • Minimum 2 years’ experience in people management
  • Strong Project Management Skills, including the ability to manage multiple projects at the same time and under tight deadlines, operating in a cross-functional environment
  • Provides subject matter expertise (SME) of both business process and technical support that complies with standard project methodology
  • Technical expertise in project management support tools like MS Project, Visio, MS Office Suite
  • Knowledge of Patient Support Programs, Billing, Pharmacovigilance, and ERP applications
  • Possesses subject matter expertise (SME) and understanding of business principles, processes relative to technology solutions and capabilities in the pharmaceutical services field
  • Ability to organize, plan, and implement projects of various size and scope
  • Good analytical, conceptual and problem solving skills to evaluate business problems and apply knowledge to identify appropriate solutions
  • Excellent presentation skills able to influence decisions
  • Ability to lead and direct team members working on the project
  • Ability to navigate ambiguity, overcome confusion, and simplify complex situations
  • Ability to quickly build credibility - somebody who easily gains the respect of peers and senior management as a technology and business expert with strong leadership, facilitation, and influencing skills
  • Ability to effectively collect the Business Requirements for Application Development
  • Minimum 30% travel required
What we offer:
  • Medical
  • Dental
  • Vision care
  • Comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness
  • Support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave
  • Variety of training programs
  • Professional development resources
  • Opportunities to participate in mentorship programs, employee resource groups, volunteer activities

Additional Information:

Job Posted:
February 20, 2026

Expiration:
February 28, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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