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Manager, Billing & Collections

United States, Concord Employment contract 100000.00 - 120000.00 USD / Year · Job Posted June 14, 2026
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Job Responsibility

  • Lead and manage the billing and collections team, providing coaching, development, and day-to-day oversight to build a high-performing, scalable function
  • Own the end-to-end order-to-cash process, ensuring timely and accurate invoicing, cash application, and collections across the customer base
  • Drive reduction in Days Sales Outstanding (DSO) and improve accounts receivable aging through proactive collections strategies and process discipline
  • Partner cross-functionally with Sales, Customer Success, and Legal to resolve billing disputes, support contract execution, and align on revenue recognition
  • Identify and implement automation and AI-powered tools to reduce manual effort, improve data quality, and increase team capacity
  • Develop and maintain reporting and dashboards that track key metrics including billing accuracy, collection effectiveness, and cash realization
  • Ensure compliance with internal controls, audit requirements, and company policies related to billing and revenue operations
  • Other related duties as assigned

Requirements

  • Bachelor's degree in Accounting, Finance, Business, or related field
  • 5+ years of progressive experience in billing, accounts receivable, collections, or order-to-cash operations
  • 2+ years of people management experience
  • Experience working in a SaaS, software, technology, or subscription-based business
  • Strong understanding of billing operations, accounts receivable management, and cash collections
  • Advanced Excel skills, including pivot tables, lookups, data analysis, and reporting
  • Experience with NetSuite, Salesforce, or comparable ERP and CRM platforms
  • Demonstrated success improving processes through automation and systems enhancements
  • Strong analytical, organizational, and problem-solving skills

Nice to have

  • Experience in hospitality technology, event technology, payments, or related industries
  • Experience with AI-powered operational tools and workflow automation platforms
  • Knowledge of SaaS metrics and recurring revenue business models
  • Experience with business intelligence and reporting tools

What we offer

  • Competitive Medical, Dental, and Vision Insurance
  • Company Paid Life Insurance, Short- and Long-Term Disability Plans
  • Supplemental Insurance Options
  • Commuter Benefits
  • 401(k) with Company Match
  • Parental Leave
  • Flexible Paid Time Off
  • LinkedIn Learning Access
  • Pet Insurance
  • Employee Discount Programs

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