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Mastercard Logo Mastercard · Human Resources

Manager, Benefits Process Design & Optimization Lead (GBSC People & Capability)

India, Pune · Job Posted June 04, 2026
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Job Responsibility

  • Partner with Benefits leadership to support global benefits process design and optimization efforts, contributing insights, analysis, and structured frameworks that inform the evolution of future state process standards across the benefits lifecycle
  • Enable and support the development, alignment, and use of benefits process flows and documentation by partnering with Benefits and related teams to ensure artifacts are clear, practical, and reflective of agreed upon operating models
  • support consistent understanding and execution across regions while accounting for local regulatory, plan design, and business requirements
  • Provide structured analysis and recommendations to Benefits leadership on global versus localized benefits approaches, helping articulate global standards and permissible country level variation
  • assess process variation and present fact based insights to support leadership decision making
  • Act as a process design lead and trusted advisor for benefits related changes, system enhancements, vendor transitions, country implementations, and operating model evolution—translating business needs into tangible, prioritized process requirements aligned to Benefits strategy
  • Partner with Product & Engineering to simplify, automate, and optimize benefits processes and data flows, ensuring designs align to Workday Benefits capabilities and third party provider integrations
  • Support enhancement testing by providing relevant use cases and executing user testing to validate optimized process designs are viable, system enabled, and fit for purpose
  • Leverage benefits process performance metrics to identify trends, prioritize optimization opportunities, and track continuous improvement over time
  • Support cross functional and vendor process alignment by partnering with P&C, Legal, Tax, Risk & Compliance, and benefits providers to promote service quality, regulatory adherence, data privacy, security, and operational efficiency
  • Assess benefits process impacts of policy changes, acquisitions, technology advancements, workforce changes, and regulatory developments
  • support impact analysis, documentation updates, and stakeholder communications

Requirements

  • 7+ years of experience in global benefits administration, benefits process design, or shared services environments, with strong knowledge of multi country benefits programs, regulatory requirements, and operational controls
  • Demonstrated experience designing, standardizing, and enabling end to end processes within complex, matrixed, global organizations—ideally within a Global Business Services, consulting, or transformation led model
  • Strong working knowledge of HR and benefits technology/vendor ecosystems (for example, Workday Benefits and third party administrators), including process enablement for automation and workflow tools
  • Proven understanding of audit requirements, regulatory reviews, and risk management expectations, with the ability to translate control needs into practical, scalable process design
  • Advanced analytical and problem solving skills, with the ability to balance precision, scalability, and employee experience in regulated environments
  • Strong stakeholder management and communication skills, with the ability to influence without direct authority across regions, functions, and leadership levels
  • Enterprise first mindset with clear accountability for process integrity, quality, and continuous improvement, paired with a calm, structured, and pragmatic decision making approach
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