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Manager - Automation Architecture

India, Noida · Job Posted March 24, 2026
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Job Description

Service Architecture is responsible for designing and enabling end-to-end autonomous operations by leveraging Automation, Analytics, and AI/ML (AAA) capabilities. The role focuses on creating scalable architectures, driving automation-led efficiencies in service delivery and enabling intelligent decision-making using advanced analytics and AI solutions. The position contributes to improved operational performance by streamlining workflows, implementing intelligent automation, and enabling data-driven service management across Ericsson and customer environments.

Job Responsibility

  • Design and develop robust, scalable architectures for automation, analytics, and AI/ML solutions that address evolving operational requirements for Ericsson and its customers
  • Drive end-to-end autonomous operations use cases using AAA capabilities by co-creating customized solutions that deliver measurable value and differentiation
  • Lead the development, deployment, and lifecycle management of automation solutions and actuations generated from AI/ML models (Insite), aligned with BCSS MSN strategy
  • Define and optimize end-to-end service flows to improve operational efficiency and service delivery outcomes
  • Develop scalable, modular, and reusable architecture designs that support high velocity delivery and align with End-to-End Operations (EOE) objectives
  • Design, develop, and deploy BPMS workflows across contracts to drive operational efficiencies
  • Ensure demands across Automation, Analytics, and AI domains are handled consistently with high accuracy, agility, and delivery speed
  • Contribute to pre-sales engagements and solution design to strengthen Ericsson’s competitive positioning
  • Provide thought leadership by identifying industry trends, best practices, and innovative approaches in automation and AI-driven operations
  • Ensure availability of EOE guidelines, work instructions, and operational documentation to support delivery teams
  • Ensure compliance with local policies including security, trade, travel, and occupational health & safety guidelines
  • Promote Environmental, Health, and Safety (EHS) awareness and compliance across the responsible unit

Requirements

  • Bachelor’s degree in Engineering (ECE/CSE/IT) or equivalent
  • MBA preferred
  • Minimum 8+ years of management experience in a Managed Services environment
  • Proven leadership experience in Automation, Analytics, and AI/ML solution design, development, deployment, and lifecycle management
  • Prior Line Management experience with L1 certification is mandatory
  • Experience in resource planning, team management, and budget management
  • Strong understanding of Service Management operations and processes
  • Hands-on experience with MS tools portfolio such as Enable, MATE, RPA, and other in-house automation tools
  • Proficiency in SQL, SQL Server, GCP, BigQuery, Power BI, Tableau, and data analytics platforms
  • Knowledge of AI/ML technologies including actuations, LLMs, and Generative AI applications
  • Experience with Service Management processes including Event Management, Incident Management, Smart Problem Management, Preventive Maintenance, Service Continuity, and FSO
  • Strong leadership and change management capabilities
  • Customer-focused with a consultative and business-oriented approach
  • Effective interpersonal and conflict management skills
  • Results-driven with the ability to motivate and lead teams toward achieving strategic goals

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