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Manager, Authentication Market Product Management, Central Europe (12-month Fixed Term Contract). The Authentication Market Product team is responsible for managing the market deployment of cardholder identity verification and authentication products including Mastercard Identity Check, Mastercard Passkeys and Mastercard Token Authentication Framework. Reporting into the Director leading authentication for the Central European division, the Manager will support our authentication deployment efforts and support Go-to-Market activities on authentication primarily in the following markets: Poland, Czechia, Slovakia, Hungary and Slovenia. The Manager will also support customer conversations across all authentication solutions with a sharp focus to drive scale, usage and optimisation of the services, whilst growing associated product revenues.
Job Responsibility:
Works closely with regional product owners to capture market insights to feed regional authentication product strategy
Drives all customer support activities on Identity Check programme, including optimization and growth initiatives
develops scalable customer engagement approach and customer deliverables
captures customer and CSC feedback to consistently enhance customer engagements
Lead deployment of passkeys for Click to Pay and Secure Card on File at market level
build and manage local pipeline of passkeys to accelerate pilots and transition to full commercialisation stage
support local customers (issuers, PSPs, merchants, acquirers) on Mastercard Passkeys and TAF
deliver product workshops to customers
Works with CSCs to provide market-level/customer-level support on digital and authentication platforms and products
Demonstrates thought leadership through profound product and industry expertise representing Mastercard at relevant industry events
Requirements:
Profound industry expertise (focused on EMV 3DS, FIDO and biometric authentication, and digital payments overall)
Strong knowledge of the payment industry and the competitive landscape
Deep understanding of the European regulatory framework (PSD2, PSD3, PSR), and its impact on authentication solutions
Minimum 5 years of experience in similar function / role
Clear understanding of the Digital space (e.g., Tokenisation, Click to Pay)
Extensive customer facing experience: able to build trust and relationships with customers, manage customer expectations
Effective communication: excellent in communicating complex ideas clearly and concisely through presentations, reports, and client interactions
Outstanding presentation, written and verbal communication skills
Negotiation and conflict resolution: proven skills in handling difficult conversations and finding mutually beneficial solutions
Ability to form trusted relationships at various seniority levels
Strong networker with the ability to listen, build common ground and influence to effectively advance business opportunities and generate revenue
Language skills: fluent in English (preferably native Polish speaker)
Nice to have:
Existing personal network of key decision makers in the industry preferred
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