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Manager, ATM Due Diligence Operations

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Amex

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Location:
United Kingdom , London ▼

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Category:
Finance

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

The role of Manager, ATM Due Diligence Operations based in the UK (London 2 days, Burgess Hill ideally 1 day per week) will be responsible for ensuring that both prospective and existing ATM partners are subject to the required level of due diligence.

Job Responsibility:

  • Facilitating the due diligence process for prospective partners liaising closely with business development teams to ensure consistency and conduct quality checks
  • Executing accurate and regular due diligence refreshes for existing partners based on frequencies defined as per the risk level of each partner
  • Assessing the risk of prospect/partner based on DD information provided and recommending risk mitigation steps as needed
  • Coordinating with subject matter experts such as Compliance and Financial Crime subject matter experts to ensure timely input from all relevant stakeholders
  • Proactively engaging closely with partners to ensure right level of documentation and timely/accurate responses to follow-ups
  • Ensure partner communications are clearly and simply written, detailing exactly what is required, by when, and the consequences for non-adherence
  • Ensure internal communications to Partner Managers are always clear

Requirements:

  • Extensive experience in Customer Due Diligence or Compliance within regulated financial services environments
  • Strong understanding of critical due diligence methodologies, industry guidelines (FATF, JMLSG) and applicable regulatory frameworks
  • Strong organisational, communication, and interpersonal skills
  • Proficient in client due diligence procedures, sanctions screening and monitoring
  • Ability to diligently capture and evidence the activities undertaken, decision making and rationale for such decisions, considering relevant regulatory, compliance and reputational risks
  • Must be results oriented, and self-driven, able to operate in a fast-paced environment within the ATM business
  • Proficient analytical and problem-solving skills, with an ability to analyse information, identify risk triggers, and evaluate risk pillars effectively
  • Strong communication skills with ability to influence without authority, experience creating presentations using PowerPoint and ability to clearly communicate complex concepts in verbal and written form
  • Proactive, can-do attitude and the ability to work independently with minimal supervision and to strict deadlines
  • Employment eligibility to work with American Express in the UK is required as the company will not pursue visa sponsorship for these positions

Nice to have:

  • University degree or equivalent experience
  • Familiarity with tools like LexisNexis Bankers Almanac and Dow Jones, CAMS, ICA or equivalent certifications
What we offer:
  • Competitive base salaries
  • Bonus incentives
  • Support for financial-well-being and retirement
  • Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
  • Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
  • Generous paid parental leave policies (depending on your location)
  • Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
  • Free and confidential counseling support through our Healthy Minds program
  • Career development and training opportunities

Additional Information:

Job Posted:
February 18, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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