This list contains only the countries for which job offers have been published in the selected language (e.g., in the French version, only job offers written in French are displayed, and in the English version, only those in English).
The Manager, Associate Relations and Compliance serves as a dedicated subject matter expert and key point of contact for associate relations and compliance matters, with a primary focus on supporting above-property office and properties across Greater China. They partner with associates and business leaders to provide resources, consultation and mentorship when workplace issues arise. They will also serve as the key point of contact for all trainings, projects and initiatives related to associate relations and compliance. This role will conduct workplace investigations, present investigation findings, and provide recommendations to influence business leaders and partners to make decisions that align with Marriott International’s policies and procedures. This role will also support to lead, review and audit casework to ensure compliance with local legal regulations and company policies. He/she will conduct trainings on Marriott International’s policies and processes and work on projects and initiatives that relate to fostering positive associate relations. In addition to managing associate relations matters, this role will also help to promote a positive engaged work environment in the Beijing office. The Manager, Associate Relations, Greater China will demonstrate initiative by mentoring others and using sound trend analysis to suggest proactive solutions to address business needs to reduce the total number of complaints received. They will also be integral to ensuring compliance to the Guarantee of Fair Treatment process and upholding Marriott International’s company culture.
Job Responsibility:
Live Marriott’s core values, Code of Conduct and Guarantee of Fair Treatment culture
Promote a respectful, positive and inclusive workplace environment
Support the implementation of associate relations plans aligned with business priorities
Maintain high confidentiality, objectivity and professional ethics at all times
Support assigned investigation cases and projects to ensure timely and proper closure
Establish and maintain effective working relationships with internal stakeholders, with a primary focus on above‑property office
Encourages and promotes open communication between leaders and associates to improve a healthy work environment
Facilitates proactive and productive associate relations activities at the workplace to reduce conflicts and issues
Manages an effective balance between the company and associate interests with the regulatory, privacy and legislative requirements
Serve as a key point of contact for above‑property office on associate relations and compliance matters
Educate and promotes Marriott International’s fundamental approach to the Guarantee of Fair Treatment for all
Ensures sustainable associate relations processes and protocols are communicated and upheld completely to resolve issues and support action plans
Assist and follow up with business leaders in the proper and consistent execution of the investigations
Monitors and ensures compliance with company policies, standards, audits, and local labor regulations
Utilizes available tools and resources to evaluate and suggest proactive associate relations initiatives and practices to enhance engagement
Ensures all associates are aware of their rights and the proper channels to report any issues or concerns
Provides guidance and counsel when consulted by associates and stakeholders on associate relations matters
Seeks and welcomes feedback on own performance to acknowledge opportunities to improve and meet job expectations
Acts independently and proactively to enhance learning and improve job skills and knowledge
Drives learning, development and sharing of knowledge with others
Participates actively in HR forums, stays updated on associate relations and compliance regulatory updates, trends and labor issues
Researchses and analyzes new and emerging associate relations practices, trends and legislations impacting the management of labor and work
Progressively familiar with the local labor requirements and laws to facilitate investigation work
Perform other HR related transformational tasks as assigned to meet the changing markets’ business goals and expectations
Requirements:
3 to 5 years of experience in an HR Generalist, Associate Relations, or related role which involves conducting investigations
Bachelor’s Degree in Human Resources, Labor Relations, Business Management or equivalent
Experience in managing, leading, and developing teams is a plus
Extensive knowledge and practice of workplace investigations, union relations, and compliance management
Working knowledge of the labor regulations within the assigned area of responsibility
Extensive knowledge of China’s Personal Information Protection Law (PIPL)
Fluent in both written and spoken Chinese and English
Excellent verbal and written communication skills. Extensive experience in writing executive summary reports
Technically proficient in Microsoft Word, Excel, PowerPoint and Teams
Ability to type and record verbal statements at a quick pace
Advanced organizational skills which include the ability to effectively prioritize and meet deadlines and efficiently handle multiple work assignments concurrently
Ability to gain support and build strong and trusting work relationships with associates and stakeholders
Ability to influence associates of all levels to abide and comply with Marriott International’s policies and procedures
Ability to remain calm and make sound, impartial and ethical decisions while under pressure and in difficult situations
Protects and maintains confidentiality with critical information
Proactive and self-motivated with a highly independent work ability
Ability to adapt to fast changing work environments and requirements
Able and willing to frequently travel for the job
Ability to work in different time zones when needed
Sound business acumen and hotel operations knowledge preferred
Nice to have:
Experience in managing, leading, and developing teams is a plus
Sound business acumen and hotel operations knowledge preferred