Manager, Associate Experience Job at Capital One (Mexico City)

Job Description

The Associate Engagement Lead will drive the strategy and execution of initiatives that build and strengthen culture across Mexico City Tech Hub, with diversity, inclusion and belonging as core pillars of the role. This position will be responsible for shaping the overall associate experience through intentional programs, events, communication, and community building efforts that foster engagement, embed inclusive practices, and connect associates to our purpose. The role will also lead enablement efforts that equip the team with the tools, frameworks, and guidance needed to bring our culture to life and do their best work, while advancing community involvement initiatives that strengthen our connection with external communities and reinforce our social impact. They will manage strategic priorities and key project execution in the Mexico City Tech Hub supporting CoS and the Leadership Team. This role plays a critical part in connecting culture, engagement, and business priorities, partnering across Mexico and US teams to design and deliver a cohesive associate experience. The Associate Engagement Lead will be responsible for developing, implementing, and sustaining a clear engagement strategy, while ensuring strong operational rigor and high quality execution across all initiatives.

Job Responsibility

Define and lead the associate engagement strategy, with focus on building culture, fostering inclusion, and strengthening associate connection
Directly support the Mexico Leadership Team in all associate engagement related activities, including office culture, recognition, events, celebrations, and site visits
Design and execute end-to-end associate experience programs that drive engagement and sense of belonging
In conjunction with HR, lead engagement action plans based on associate feedback, ensuring measurable impact
Oversee the strategy and execution of internal events and experiences, ensuring they are purposeful, scalable, and aligned with business priorities
Lead the strategy and execution of Community Investment initiatives, including corporate social responsibility programs, volunteer efforts, and partnerships with external organizations, ensuring alignment with company priorities and associate participation
Own and lead the Diversity, Inclusion and Belonging strategy and execution, driving initiatives that embed inclusive practices into the associate experience and foster a culture of belonging across the organization
Own timely execution of monthly and quarterly reporting related to engagement, culture, community investment, and strategic priorities
Influence, develop, and own a principled approach to highlighting and monitoring key deliverables across the organization
Advise leadership leveraging institutional knowledge, stakeholders relationships, in and out of the organization, and focus on amplifying impact
Partner with the Admin team to evaluate and manage meeting schedules and time commitments
Increase visibility and recognition of associate contributions, career interests, talents, and career growth
As needed, provide ad-hoc consulting and operational support to strategic initiatives

Requirements

Intermediate-Advanced English fluency
Bachelor's Degree
At least 4 years of experience in employee engagement, internal communications, culture, or related fields
At least 4 years of experience leading or supporting Inclusion, Diversity & Belonging and Community Investment initiatives

Nice to have

3+ years of experience advising or supporting senior leadership
2+ years of experience in organizational design, workforce planning, or budget management

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Manager, Associate Experience

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