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Axa Logo Axa · IT - Software Development

Manager/Assistant Manager, Customer Analytics and Insights

Hong Kong, Hong Kong · Job Posted June 16, 2026
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Job Description

Manager/Assistant Manager, Customer Analytics and Insights (3-year contract) at AXA Hong Kong. Responsibilities include customer strategy and analytics, initiative performance tracking, dashboard and report development, and data consolidation.

Job Responsibility

  • Support the development and implementation of customer strategies aligned with business goals, translating business questions into quantitative analyses to inform decision-making
  • Conduct in-depth customer analysis to understand customer profiles, behaviors and trends, generating actionable insights to identify opportunities for customer growth and retention
  • Evaluate customer campaign performance by analysing key metrics and customer responses, providing business insights to improve campaign effectiveness and support test-and-learn initiatives
  • Develop comprehensive frameworks to systematically track customer initiative success against predefined KPIs and ensure alignment with strategic business goals
  • Analyze initiative performance data and model outputs to uncover insights that inform improvements and strategic adjustments
  • Monitor performance trends, identify areas of strength and optimization opportunities, and provide timely recommendations to support strategic planning and resource allocation
  • Define relevant KPIs and key metrics for dashboards to measure initiative and business performance
  • Design, develop, maintain and enhance dashboards and reports that visualize performance trends and enable stakeholder decision-making
  • Collaborate with cross-functional teams to ensure data integrity, relevance and consistency across all reporting outputs
  • Collect and consolidate data from multiple stakeholders into standardized formats to ensure accurate Group-level reporting

Requirements

  • Degree in Data Analytics, Computer Science, Mathematics, Statistics or related subjects
  • 8+ years of relevant work experience, preferably in financial services or consulting firms focusing on data, analytics and CRM
  • Demonstrated expertise in developing data strategies, frameworks, and analytics solutions that drive measurable business impact
  • Strategic thinker with deep business acumen and ability to translate complex data insights into actionable recommendations
  • Excellent analytical and problem-solving capabilities with strong communication skills
  • Strong stakeholder management and interpersonal skills in cross-functional environments
  • Strong proficiency with data visualization and BI tools (e.g., Power BI, Tableau), and programming languages for data analysis (e.g., Python, SQL)
  • Good command of English, Cantonese and preferably Mandarin

Nice to have

  • Experience with Databricks is a plus
  • Good command of Cantonese and preferably Mandarin
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