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The role of Manager, Asset Services, is responsible for leading an operational team function and ensuring the effective management of operational risk while maintaining data integrity. The Manager requires a deep understanding of operational procedures and practices, as well as the ability to develop and implement strategic initiatives, drive process improvements, and make informed decisions that impact Wealth Management Europe (WME) Operations. The role is accountable for all team management activities, including adherence to HR processes and promoting team engagement. Additionally, the role is expected to foster a positive working environment for the operational team function and act as a role-model in-line with group values encouraging colleagues to speak up for the good of RBC.
Job Responsibility:
Ensure procedures are maintained and adhered to, guaranteeing a high level of accuracy and the timely delivery of service in accordance with relevant WME Operations procedures, standards and SLAs
Review and sign-off of departmental procedures in-line with regulatory and audit requirements, while delivering on agreed timescales
Ensure timely and appropriate levels of escalation, as well as proactively supporting the resolution of risks and issues
Set a clear direction and purpose for operational team function aligned with group strategy
Ensure personal and team member understanding and adherence to Risk and Control, Policy Frameworks specific to the role in WME Operations
Embed and drive a culture of simplification and innovation via continuous improvement within team(s) and working collaboratively with Operational Initiatives
Ensure the change portfolio is understood and adequately resourced from within the team to support the deliverables working collaboratively with Operations Initiatives
Requirements:
Excellent leadership skills, with previous experience as a people manager
Understanding of Financial Services
Adaptable to change and ability to lead others through change
Excellent motivator and proven ability to use own initiative
Excellent attention to detail
Excellent time management to deliver effective planning and organisation
Ability to coach and develop others
Excellent delegation skills
Experience of supporting internal and external stakeholder relationships at all levels
Nice to have:
Experience within the Financial Services Sector
What we offer:
Leaders who support your development through coaching and managing opportunities
Opportunities to work with the best in the field
Ability to make a difference and lasting impact
Work in a dynamic, collaborative, progressive, and high-performing team