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The Manager, AP Analytics & Reporting, is primarily responsible for serving as the backup administrator of our case management and analytics reporting platform. This role reports to the Senior Manager of AP Fraud Analytics & Reporting. The Manager will deliver actionable shrink and loss reduction analysis and insights across the enterprise. They should have a strong understanding of the fraud landscape across both Omni and Retail channels, with experience in establishing and standardizing processes. They should have a strong understanding of investigative principles and how shrink and loss occur within both Omni and Retail environments. Additionally, the Manager will assist in reporting Asset Protection metrics and KPIs, tailored to various stakeholder groups. This role also supports Fraud Management operations and initiatives aligned with the broader enterprise Asset Protection strategy.
Job Responsibility:
Serve as the backup administrator of our case management and analytics reporting platform
Deliver actionable shrink and loss reduction analysis and insights across the enterprise
Assist in reporting Asset Protection metrics and KPIs, tailored to various stakeholder groups
Support Fraud Management operations and initiatives aligned with the broader enterprise Asset Protection strategy
Responsible for report building, by collecting and organizing the data within the Think LP EBR system to build KPI reports used by our AP Field Team
Support and maintain the development of dashboards used on a day-to-day basis by our stakeholders
Document and maintain records of TLP issues/solutions reported by the field users
Responsible, preparing files for external datasets and validating data accuracy
Responsible for creating, maintaining, and executing alerts within the Think LP EBR system
Responsible for the successful integration of all brands within the Knitwell organization
Monthly KPI reporting to all Field Leaders that includes store data
Use the Asset Protection analytics platform to reflect current risks/exposures, including recommendations in modifying risk strategies for our retail stores
Build relationships with internal partners, ensuring proactive communication to understand and be responsive to business needs
Knowledge of common fraud schemes, contributing factors to inventory loss, and the ability to identify patterns that support Asset Protection strategies
Ability to learn new applications as needed to support KnitWell overall fraud strategy
Drives efficiencies by having continuous growth mindset
Ad Hoc Reporting as needed
Build relationships with industry peers and groups and is knowledgeable about industry best practices
Requirements:
Bachelor’s degree or equivalent experience
3 -5 years’ experience in fraud prevention and investigation
Expert knowledge of Ecommerce fraud management applications, and knowledge of fraud risks associated with credit and debit cards are a must for employment
Familiar with the Knitwell Brick & Mortar policies for all brands
Excellent problem solving analytical and investigative skills, detail-orientation, independent thinking, and organizational skills
Advanced Excel Skills in Macros & Formulas
Ability to work on multiple projects at the same time at a high-level of attention to detail
Strong verbal and written communication skills and strong interpersonal skills with the ability to clearly articulate complex concepts to peers and management
3-5 years fraud management experience in a leadership role, preferably in the retail environment
2+ years of data analytics, preferably focused on fraud risk
Proficiency with MS Office suite (excel, word & PowerPoint a must)
Ability to work flexible hours
What we offer:
Merchandise discount at select KnitWell Group brands
Support for your individual development plus opportunities for career mobility within our family of brands
A culture of giving back – local volunteer opportunities, annual donation and volunteer match to eligible nonprofit organizations, and philanthropic activities to support our communities