Manager, Arena Operations

• Lead and oversee full arena conversions between events—including NBA/WNBA games, concerts, family shows, graduations, and special events—ensuring each transition is executed safely, accurately, and on schedule
• Supervise overnight conversion crews
• coordinate closely with internal departments to deliver efficient setups that meet all event and production requirements
• Manage operation of retractable seating systems, dasher boards, staging, floor protection, and other critical infrastructure to ensure safety compliance and event readiness
• Plan and track conversion timelines, labor hours, and key performance metrics, while managing associated cost accounting and budget reporting
• Develop, refine, and maintain SOPs for all conversion activities
• proactively identify opportunities to increase speed, consistency, and operational efficiency
• Recruit, train, coach, and evaluate conversion staff
• promote a culture of safety, quality, teamwork, and accountability
• Direct all daily event setup operations, including placement and configuration of chairs, tables, pipe and drape, carpet, signage, and event-specific equipment
• Partner with Event Services to ensure all setups align precisely with event notes, client expectations, and production requirements
• Support Operations teams throughout event load-ins and load-outs, adapting quickly to changing conditions and ensuring operational readiness
• Lead and supervise the Event Standby crew to ensure trained personnel and equipment are prepared for in-event dispatch calls and operational needs
• Maintain and track arena inventory of equipment, tools, furniture, carts, lifts, and other assets—ensuring proper storage, functionality, and availability
• Enhance guest experience by ensuring all front- and back-of-house areas consistently meet safety, cleanliness, and presentation standards
• Assist with planning, budgeting, and scheduling facility repairs, maintenance, and special projects in collaboration with Engineering and Trades teams
• Maintain accurate documentation, including work orders, inspection logs, inventory records, and operational reports
• Support the development of staff training programs, SOPs, and process improvements aligned with The Brooklyn Way service philosophy
• Monitor departmental expenses—including equipment rentals, supplies, contracted services, event supervision, and staffing—to support budgetary goals
• Continuously assess operational needs and recommend repairs, maintenance, or special projects to enhance efficiency and facility performance
• Build and maintain strong working relationships with leadership, staff, clients, service providers, partners, and sponsors to support seamless event operations

• Bachelor’s degree (or foreign equivalent) in Sport Management, Business, Venue Management, or a related field
• 3–5 years of progressive experience in facility or arena operations, with hands-on involvement in event setups and conversions within a large public assembly venue
• Proven experience supporting operations in an 18,000+ seat sports and entertainment facility, including planning and supervising event operations for sports, concerts, and family shows
• Strong leadership background with experience supervising, training, and developing union and non-union teams
• Demonstrated commitment to delivering exceptional experiences for guests, employees, tenants, and professional teams
• Preferred experience working with NBA, NHL/AHL, NCAA basketball/hockey, FELD Entertainment, AEG Live, Live Nation, and similar promoters
• Highly detail-oriented, flexible, and able to maintain professionalism, sound judgment, and enthusiasm in fast-paced or challenging environments
• Ability to work a flexible schedule, including nights, weekends, and holidays
• must consistently demonstrate reliability, punctuality, and timely completion of responsibilities
• Must successfully pass a criminal background check, employment verification, and pre-employment drug screening
• Valid state driver’s license required
• Forklift and aerial lift certification required
• Ability to stand, sit, crouch, and bend throughout daily tasks
• able to work in varying climates and environments
• Capable of remaining in a stationary position (standing or sitting) for up to four hours at a time
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook)
• Strong reading, writing, and communication skills in English
• Ability to adapt quickly and work effectively across multiple areas of the facility

Preferred experience working with NBA, NHL/AHL, NCAA basketball/hockey, FELD Entertainment, AEG Live, Live Nation, and similar promoters