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Manager, APAC Professional Services

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Instructure

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Location:
Australia

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

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Job Description:

At Instructure, we believe in the power of people to grow and succeed throughout their lives. Our goal is to amplify that power by creating intuitive products that simplify learning and personal development, facilitate meaningful relationships, and inspire people to go further in their education and careers. We do this by giving smart, creative, passionate people opportunities to create awesome. Our Services Consultants are a diverse team of education enthusiasts dedicated to transforming the learning experience. Whether partnering with small K-12 schools, vocational providers, or major public universities, they drive the Canvas adoption journey through high-impact, quality-driven expertise. Reporting to the Senior Director of Global Services (with a functional line to the APAC Senior Director of Customer Experience), you will be the primary operational and process leader for service delivery.

Job Responsibility:

  • Strategic Project Management: Planning and executing platform adoptions and long-term consulting engagements
  • Product Optimization: Configuring Instructure solutions to align with specific institutional goals
  • Knowledge Transfer: Developing and delivering bespoke training materials and live sessions
  • Change Management: Navigating institutional shifts to maximize platform adoption and elevate instructional outcomes
  • Planning for services offerings and delivery processes
  • Planning and organizing professional development opportunities for services consultants
  • Planning services consultant assignments to balance workloads
  • Leading with product and industry knowledge and directing its application for service delivery
  • Interacting with clients and prospects to evangelise the value of our services portfolio
  • Developing each team member
  • Leading partners and vendors that are part of our services delivery
  • Coordinating and planning services support for customer success and sales initiatives
  • Coordinating resolution of escalation of client needs and issues
  • Coordinating with global services teams
  • Coordinating with global services pre-sales teams
  • Ensuring we achieve company-defined financial targets and margins
  • Developing and implementing controls for team performance
  • Evaluating success for initiatives that are not tied to revenue outcomes
  • Organizing professional development opportunities for services consultants
  • Coordinating capacity to balance workloads and assignments

Requirements:

  • Demonstrated success in leading teams to achieve KPIs including revenue goals
  • Familiarity with blended learning and online learning best practices and how they can be applied to service delivery
  • Experience leading implementation teams delivering implementation and / or training and learning services
  • Demonstrated ability to align consultation and service delivery to the full client journey and lifecycle
  • Ability to engage a wide variety of audiences, including academics/teachers, administrators and leadership
  • Strong problem solving skills and attention to detail
  • Excellent verbal and written communication skills
  • Ability to use web conferencing technologies and web based tools like Gmail, Google Docs and Google Calendar to coordinate, manage and facilitate training

Additional Information:

Job Posted:
January 09, 2026

Employment Type:
Fulltime
Work Type:
Remote work
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