This list contains only the countries for which job offers have been published in the selected language (e.g., in the French version, only job offers written in French are displayed, and in the English version, only those in English).
At Instructure, we believe in the power of people to grow and succeed throughout their lives. Our goal is to amplify that power by creating intuitive products that simplify learning and personal development, facilitate meaningful relationships, and inspire people to go further in their education and careers. We do this by giving smart, creative, passionate people opportunities to create awesome. Our Services Consultants are a diverse team of education enthusiasts dedicated to transforming the learning experience. Whether partnering with small K-12 schools, vocational providers, or major public universities, they drive the Canvas adoption journey through high-impact, quality-driven expertise. Reporting to the Senior Director of Global Services (with a functional line to the APAC Senior Director of Customer Experience), you will be the primary operational and process leader for service delivery.
Job Responsibility:
Strategic Project Management: Planning and executing platform adoptions and long-term consulting engagements
Product Optimization: Configuring Instructure solutions to align with specific institutional goals
Knowledge Transfer: Developing and delivering bespoke training materials and live sessions
Change Management: Navigating institutional shifts to maximize platform adoption and elevate instructional outcomes
Planning for services offerings and delivery processes
Planning and organizing professional development opportunities for services consultants
Planning services consultant assignments to balance workloads
Leading with product and industry knowledge and directing its application for service delivery
Interacting with clients and prospects to evangelise the value of our services portfolio
Developing each team member
Leading partners and vendors that are part of our services delivery
Coordinating and planning services support for customer success and sales initiatives
Coordinating resolution of escalation of client needs and issues
Coordinating with global services teams
Coordinating with global services pre-sales teams
Ensuring we achieve company-defined financial targets and margins
Developing and implementing controls for team performance
Evaluating success for initiatives that are not tied to revenue outcomes
Organizing professional development opportunities for services consultants
Coordinating capacity to balance workloads and assignments
Requirements:
Demonstrated success in leading teams to achieve KPIs including revenue goals
Familiarity with blended learning and online learning best practices and how they can be applied to service delivery
Experience leading implementation teams delivering implementation and / or training and learning services
Demonstrated ability to align consultation and service delivery to the full client journey and lifecycle
Ability to engage a wide variety of audiences, including academics/teachers, administrators and leadership
Strong problem solving skills and attention to detail
Excellent verbal and written communication skills
Ability to use web conferencing technologies and web based tools like Gmail, Google Docs and Google Calendar to coordinate, manage and facilitate training