Manager - Analytic Support Job at Cencora (Vilnius)

Manager, ITSC Support Office and Field Support

The ITSC (IT Support Center) Account Management and Support Office and Field Sup...

Location

United States , Chicago

Salary:

72000.00 - 88000.00 USD / Year

Breton Bay Dentistry

Expiration Date

Until further notice

Requirements

Bachelors degree in IT or Business field or equivalent work experience
3+ years IT experience in a support related/customer service capacity
At least 1 year of supervisory or team lead experience
Excellent verbal and written communication skills
Experience coaching and developing team members
Strong organizational and time-management skills
Strong analytical and problem-solving skills

Job Responsibility

Manage and lead the Account Management and Support Office and Field Support teams, including Supervisors, Specialists, and Analysts
Provide leadership, coaching, and performance management to Supervisors to ensure team effectiveness and consistency
Ensure Supervisors are effectively managing staffing, coaching routines, and team performance expectations
Schedule and forecast team activity in partnership with Supervisors to ensure adequate support coverage across all functions
Generate KPIs, monitor trends, and drive accountability for team performance and service delivery outcomes
Maintaining defined SLA and KPI targets across both functional areas
Serve as an escalation point for complex or high-impact issues and ensure timely resolution and communication to stakeholders
Monitor team queues and backlog health across both Account Management and Support Office/Field Support to ensure SLAs and response expectations are met
Attend recurring meetings, including but not limited to Change Management, Problem Management, leadership meetings, and All IT meetings
Lead and organize leadership and team meetings to ensure clear communication and alignment across teams

What we offer

Paid Vacation & Holidays
Access to Daily Pay
Sponsored Continuing Education Opportunities
Bonus Program
Retirement and College Savings Plans
Referral Bonus
Health, Vision, Dental, & Life Benefits
Fitness and Mental Wellness Programs

Fulltime

Business Support Manager

Are you ready to drive change in a dynamic organisation dedicated to sustainabil...

Location

United Kingdom , Chessington

Salary:

35000.00 - 45000.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

A degree-level qualification or equivalent professional experience
Proven experience in business support or project coordination in a fast-paced environment
Excellent communication and interpersonal skills to engage effectively with stakeholders at all levels
Strong organisational and analytical skills, with exceptional attention to detail
Advanced IT proficiency, including Microsoft Office.

Job Responsibility

Organisational Planning: Own and execute the organisational calendar, coordinating key meetings and events that bring our team together
Project Coordination: Lead cross-business projects, ensuring effective collaboration and timely delivery of initiatives
Event Management: Plan and oversee a variety of internal and external events, from large social gatherings to smaller networking activities
Stakeholder Engagement: Act as a central point of contact for stakeholders, managing communications and ensuring alignment across teams.

What we offer

Pension contribution
Wellbeing platform
EAP
Bonus scheme
Half day Fridays
Social food events once a month
Team socials.

Parttime

Import & Export Logistics Support Manager

Location

Thailand , Bangkok

Salary:

Not provided

Unilever

Expiration Date

Until further notice

Requirements

Bachelor's degree in Supply Chain Management, Logistics, Business Administration, or a related field
Proven experience in logistics operations, preferably in import/export management
Strong analytical skills with experience in data analysis, benchmarking, and project management
Demonstrated leadership skills with the ability to lead cross-functional teams in the successful implementation of supply chain improvement projects within logistics
Proficiency in digital tools and systems relevant to logistics and supply chain
Excellent communication and collaboration skills for working across internal teams and external partners
Ability to identify cost-saving opportunities and drive continuous improvement initiatives
Commitment to sustainability and delivering environmental impact reduction targets

Job Responsibility

Oversee and manage the daily operations of import and export logistics within Thailand, ensuring efficient and timely movement of goods
Collaborate intensively with internal teams such as logistics operations, planning, procurement, finance, and IT, as well as external partners including third-party logistics providers (3PLs)
Identify, monitor, and deliver savings opportunities in both import and export logistics areas
Drive the on-time deployment of digital capabilities and tools across markets to enhance operational efficiency
Lead logistics network projects by conceptualizing scenarios, performing network optimization analyses, and designing execution frameworks
Develop and implement analytics and benchmarking projects to identify cost and performance improvements
Enhance performance visibility by implementing systems and tools, and provide analytical frameworks for data mining and analysis
Track logistics spend against budget, identifying gaps and opportunities for cost avoidance
Support the sustainability agenda by driving initiatives to deliver CO2 reduction commitments
Manage import tax documentation and compliance, ensuring adherence to local regulations and timely submission to relevant authorities

Fulltime

Senior Manager, Support Operations

As Senior Manager of Support Operations at Mews, you will own the systems and pr...

Location

Salary:

71000.00 - 120000.00 EUR / Year

Mews

Expiration Date

Until further notice

Requirements

Strong background in process optimization and analytics, including Lean Six Sigma or Agile methodologies
Advanced skills in SQL, Python and data visualisation tools such as Tableau, Looker or GCP
Hands-on experience with AI-driven automation, API integrations and workflow automation tooling
Proven ability to manage relationships across global teams and senior leadership, and keep stakeholders aligned on complex initiatives
Strong execution skills with a track record of leading process improvement projects end to end

Job Responsibility

Business Analysis and Process Optimization: Gather and document business requirements, process flows and functional specifications
Own workflow and routing governance
Drive process standardisation
Conduct gap analysis to identify inefficiencies
Develop and present business cases for proposed process changes
Work closely with data analysts
Use support analytics to assess performance metrics
Process Automation and AI Integration: Take direct ownership of automation efforts
Use a data-driven approach to identify where automation will have the greatest impact
Lead business process reengineering initiatives

What we offer

Participation in company share program
Best-in-class parental leave (6 months fully paid for primary caregivers, 2 months for secondary)
Unlimited paid holiday
Work from anywhere (Workation policy)
Relocation options available after 1 year
Monthly 'EDGE' time
Flexible, hybrid working options
One-off home office setup budget
Monthly working-from-home and healthcare allowances

Tech Support Manager

Location

United States , Little Rock

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Bachelor's degree in Supply Chain, Business Administration, Operations Management, Information Systems, or a related discipline, or equivalent relevant experience
At least 3 years of experience in inventory management, asset control, warehouse operations, logistics, or IT asset administration
Hands-on experience using inventory platforms, asset tracking applications, or enterprise resource planning systems
Solid knowledge of inventory governance, asset lifecycle oversight, and reconciliation best practices
Strong analytical thinking, organization, and problem-solving capabilities
High attention to detail with the ability to manage competing priorities in a dynamic work environment
Familiarity with barcode tools, asset tagging methods, serial number tracking, and inventory automation technologies

Job Responsibility

Oversee the complete asset and inventory lifecycle, from acquisition and intake through assignment, upkeep, auditing, and final disposition
Maintain dependable inventory records and provide clear, up-to-date tracking of assets across multiple sites or operational areas
Perform scheduled counts, reconciliations, and compliance reviews to verify accuracy and address inconsistencies promptly
Evaluate stock levels and usage patterns to identify shortages, excess supply, and aging or outdated inventory before they impact operations
Partner with procurement, operations, IT, warehouse teams, and external suppliers to support the timely delivery and deployment of equipment and materials
Manage company-owned assets such as hardware, tools, technology devices, warehouse equipment, and other operational resources
Establish and refine inventory control methods, documentation standards, and governance practices to strengthen accountability
Produce reports and analysis on asset utilization, loss prevention, depreciation, and cost-saving opportunities to support planning and budgeting
Investigate missing, damaged, or mismatched inventory records and implement corrective actions to reduce future discrepancies
Administer asset identification processes, including tagging, barcode tracking, serial number management, and supporting documentation

What we offer

Medical, vision, dental, and life and disability insurance
401(k) plan
Access to top jobs
Competitive compensation
Free online training

It Support Manager (Cpg)

RemoteStar is looking to hire an IT Support Manager (CPG, E-Comm, Retail, FMCG d...

Location

Spain , Madrid

Salary:

Not provided

Remotestar

Expiration Date

Until further notice

Requirements

Bachelor's degree in Information Technology, or equivalent experience ,ideally from Data Engineering background
10 + years of experience in Sustain/Maintenance/Support Management
Exceptional interpersonal skills, with strong written and verbal communication abilities
Relevant experience with CPG or FMCG or Retail or B2B Commerce domain is mandatory
Experience with sustain in CPG companies is preferred, with experience in CRM implementation, Commerce (digital and physical store), POS, and omni-implementation considered a plus
Excellent organisational and priority-setting skills, capable of tracking issues, escalations, and resolutions across different regions and solution versions
Strong stress management skills to handle customer pressure and problem resolutions
Familiarity with business processes and the impact of our solutions and services
Ability to liaise with users to ensure satisfactory handling of requests or problem reports
Proven experience in managing customer-specific Development Operations and Managed Services projects

Job Responsibility

Lead the implementation and management of an European Customer Support Centre offering support to over 25 countries
Oversee the delivery of N2 and N3 IT Support, including incident logging, follow-ups, and closures
Assembly, governance, and management of a team working with highly customised and complex B2B software applications, including intricate integrations
Handle the escalation of incidents related to non-user end issues
Manage and monitor network, server, application, CRM and related issues
Generate reports on pending tickets at the end of each day
Foster a culture of extreme ownership within the team
Ensure compliance with hours tracking, issue resolution status, and resource ownership
Track resource utilisation against allocation and budget, including project timesheet approvals
Handle daily operations, implementations, and hypercare, assisting with project planning, tracking, documentation, and status updates

Fulltime

Business Support Manager

We are looking for a business-oriented professional to join our Hungary organiza...

Location

Hungary , Budapest

Salary:

Not provided

Coloplast

Expiration Date

Until further notice

Requirements

Minimum 5 years of relevant professional experience
Strong background in Finance Business Partnering, Business Controlling, FP&A, or Commercial Finance
Additional exposure to Strategy, Performance Management, Operations, Supply Chain Coordination, or Consulting is considered an advantage
Experience in MedTech, Pharma, Healthcare is a plus
Strong Excel and analytical skills required
Fluent English required
Native Hungarian required

Job Responsibility

Act as business partner to local leadership
Drive forecasting, budgeting, and business performance tracking
Support commercial excellence initiatives, including: customer segmentation, targeting, sales performance analysis, business case development
Coordinate with HQ on planning, reporting, and operational topics
Support operational and supply chain coordination activities, including: forecasting and demand planning support, coordination with global supply chain teams, monitoring stock levels and supply risks, supporting order planning and follow-up, ensuring alignment between commercial priorities and operational execution
Improve reporting transparency and business processes
Support strategic and operational decision-making
Ensure strong execution and follow-through across business priorities

Senior Regulatory Support Manager

The primary responsibility of the Senior Community Operations Manager in ANZ Reg...

Location

Australia , Sydney

Salary:

Not provided

Uber

Expiration Date

Until further notice

Requirements

Project management: handling sophisticated, multifaceted projects from beginning to end. Has experience running cross-functional projects and a large, complex web of partners, powered by analytical insights
People management: A proven track record of strong team leadership and people management
Stakeholder management & communication: skills across an array of both internal and external stakeholders
exceptional written and verbal communication skills across multiple functions and teams - a natural storyteller and consensus builder
Go get it attitude: whether in a startup, bank, consultancy, or corporate setting, someone who loves inspiring change in a fast-paced environment
Regulatory literacy: Demonstrated ability to navigate complex regulatory environments and conversations
Time management: Demonstrated ability to balance competing priorities

Job Responsibility

Executional Excellence: Lead a team to deliver outstanding operational outcomes in line with agreed service level agreements, while respecting our regulatory obligations and ensuring that our team operates as efficiently as possible without compromising on quality
Ensure that the team maintains accurate records and is audit-proof. This will involve six-monthly checks of all records in keeping with regulatory obligations
Cascade regulatory insights and focus across teams in forums such as fortnightly sync and monthly business reviews
Teamwork: Continue to build the team as our scope increases across the ANZ region. As we transform a key part of our operations from an emerging team to a more mature organisation, you'll take the lead in ensuring continuous improvement as the team scales
Customer Centricity: Advocate passionately for all members of Uber's community and listen attentively to their feedback to positively influence interactions and provide actionable insights to the rest of the company that directly impact how Uber operates
Stakeholder Management: Engage strategically with stakeholders, whether it's mega-regional general managers (GMs) and function leads to influence business goals and priorities, central global teams to improve internal tools and the overall user experience, or local teams to enhance how we operate in cities in the ANZ markets
Lead Regulatory audits, such as Point to Point and Work Health and Safety, liaising with key stakeholders, including legal, Safety Ops, Operations, and GMs, as well as external stakeholders like regulatory bodies
Be the main POC and Subject Matter Expert (SME) with regulators when liaising on notifiables or RFIs, able to communicate with regulatory bodies, and answer ad hoc questions regarding operations at Uber
Problem Solving: Coordinate XFN on policy and process RFIs from regulators, including risk mitigation, safety management systems, and ad-hoc rideshare regulatory asks. Communicate this compliance with regulators using data, logic, and procedural handling
Out-of-hours contact may be required on weekends and public holidays for the submission of time-critical notifiables to regulators. Furthermore, the ability to address agent inquiries and handle escalations is expected to ensure regulatory compliance and meet SLA metrics

Fulltime

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Manager - Analytic Support

Job Description

Job Responsibility

Requirements

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What we offer

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