Manager, AML and Financial Crimes – Fraud Investigations Job at Raymond James (St Petersburg, Florida)

Job Description

The Fraud Investigations Manager is responsible for leading a high-performing, production-based team focused on case investigation and suspicious activity reporting. This role ensures timely and accurate execution of fraud investigation processes while driving continuous improvement and operational excellence. The ideal candidate will bring strong leadership, analytical acumen, and deep knowledge of fraud typologies and regulatory requirements. This position plays a key role in protecting the firm and its clients by identifying fraud risks, engaging with internal and external stakeholders, and ensuring compliance with applicable laws and regulations.

Job Responsibility

Lead and manage a high-performing team of fraud senior investigators, ensuring timely and accurate completion of case investigations and reporting
Manage performance and develop skills of direct reports, including conducting performance reviews, identifying improvement opportunities, and implementing coaching or remedial actions
Foster a culture of accountability, continuous learning, and operational excellence within the team
Delegate effectively to ensure deliverable requirements and timelines are met
Lead and assist in training new hires and providing ongoing team training
Oversee and provide expert guidance on end-to-end fraud investigation processes, including case review, recovery initiation, and suspicious activity reporting
Review and validate case documentation for accuracy, completeness, and regulatory compliance
Serve as the escalation point for complex or high-risk fraud cases
Ensure compliance with applicable laws, regulations, and internal policies related to fraud prevention and investigations
Maintain currency in laws and regulations pertaining to fraud, AML, and financial crime compliance
Support preparation of internal reports and responses to regulatory inquiries related to fraud monitoring and investigations
Lead the administration of incoming/outgoing 314(b) requests and business-facing inquiries
Monitor and develop team performance metrics, ensuring adherence to SLAs and quality standards
Identify process inefficiencies and lead implementation of enhancements to improve fraud detection, workflow, and reporting
Identify opportunities to continuously evolve fraud detection and prevention capabilities and support efforts to adapt the program
Maintain “service first” philosophy in delivery of service level agreements to applicable stakeholders and in interactions with the business
Lead fraud response activities, including risk mitigation, recovery, and stakeholder communication
Update, maintain, and develop procedures and guidance documents for team processes as needed

Requirements

Bachelor’s Degree (B.A.) from a four-year college or university in a related field
Minimum of 6 years’ experience in compliance in the securities or banking industry with a focus on anti-fraud/anti-money laundering activities
CFE certification required
ACAMS certification preferred
Knowledge of fraud typologies, detection methods, and regulatory reporting requirements
Knowledge of fraud surveillance systems, case management tools, and SAR filing practices
Knowledge of rules and regulations of the USA PATRIOT Act, Bank Secrecy Act, Reg S-ID, and any other applicable fraud-related regulatory or industry rules and guidance
Knowledge of broker-dealer operations, transaction methods & financial products, and financial services industry practices
Knowledge of principles of banking and finance and securities industry operations
Skill in team leadership, coaching, and performance management
Skill in reviewing and enhancing investigative documentation and SARs
Skill in cross-functional collaboration and stakeholder engagement
Skill in analytical thinking and data interpretation
Skill in written and verbal communication
Skill in administering anti-fraud policies and procedures
Skill in planning and scheduling work to meet organizational and regulatory requirements
Skill in investigating compliances issues and irregularities
Skill in making independent risk-based decisions
Skill in taking ownership of outcomes to drive strong team and process performance
Skill in inspiring and leading change when needed
Skill in delivering effective feedback
Ability to lead a high-volume, deadline-driven team with a focus on quality and compliance
Ability to identify and implement process improvements with measurable impact
Ability to communicate effectively with technical and non-technical audiences
Ability to manage multiple priorities in a fast-paced, evolving environment
Ability to adapt to evolving fraud threats and regulatory changes
Ability to inspire a high performing team
Ability to gather information, identify linkages, trends, and significance and communicate findings
Ability to interpret and apply regulations and identify and recommend compliance changes as appropriate
Ability to work independently as well as collaboratively within a team environment
Ability to provide a high level of customer service
Ability to establish and maintain effective working relationships at all levels of the organization
Ability to maintain confidentiality and exercise sound judgment
Ability to foster a culture of integrity, accountability, and continuous improvement

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Manager, AML and Financial Crimes – Fraud Investigations

Job Description

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