Manager, Airport Operations

• Ensures Safety, Security and Customer Service standards are observed, monitored, and practiced consistently
• Acts as a role model for safety awareness in compliance with government and company safety standards, regulations, and compliance with standards of IOSA, SMS and other applicable authorities
• Anticipates, identifies and resolves service and operational problems with a results-oriented approach to Safety, Security and Performance
• Plans, organizes, manages and enhances Airport Customer Experience functions including Passenger, Aircraft and Baggage Services
• Manages effective deployment of staff to support Customer Experience and on-time performance
• Provides leadership to ensure the implementation, maintenance and improvement of procedures and processes to achieve or exceed customer service level and performance standards
• Monitors and authorizes airport expenses
• Liaises with other functional work groups, contract carriers and Star Alliance partners to perform with efficiency and effectiveness
• Communicates with staff on a regular basis to keep them informed and knowledgeable of new products, performance issues and branch objectives
• Guides the staff, counsels and motivates his team through example and be accountable for their performance
• Recognizes and acknowledges employees who consistently deliver excellent customer service
• Documents and takes corrective action to address employee(s) poor performance according to accepted guidelines/procedures
• Establishes and maintains a professional relationship with Union representatives
• Works in close partnership with the Airport Authorities, TSA and USCBP
• May be required to work outside under any weather conditions
• Other duties as required

• Bachelor’s Degree in business administration or the equivalent
• Relevant professional experience will also be considered
• Experience with employee management
• Strong analytical, organizational, and planning skills with an aptitude for precision
• Excellent interpersonal skills
• Ability to work well under pressure
• Sound knowledge of airport ramp and sales operation
• Sound decision making skills
• Ability to establish work priorities and performance under deadline pressures
• Good computer skills
• Experience in a unionized environment
• Understanding of risk assessment
• Extreme flexibility and availability to work long and irregular hours
• Demonstrate punctuality and dependability to support overall team success in a fast-paced environment
• Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position

Based on equal qualifications, preference will be given to bilingual candidates