Manager, AI Support Experience and Tooling Job at Bumble Inc. (Austin)

AI and DevOps Platform Support Manager

AI and DevOps Platform Support Manager is accountable for management of complex/...

Location

Canada , Mississauga

Salary:

145100.00 - 217700.00 USD / Year

Citi

Expiration Date

Until further notice

Requirements

10+ years relevant experience
Relevant experience in a technical leadership or management role with demonstrated success in building and scaling a high-performing support team
Experience of senior stakeholder management
Project management with demonstrable results in improving IT services
Exceptional communication and presentation skills, with the ability to articulate a technical vision and report on key metrics to senior leadership
A strong track record of developing and executing a strategic roadmap for a technical platform, balancing new features with a dedicated 'book of work' for stability
Demonstrable experience leading resilience initiatives such as wargaming, disaster recovery planning, and incident response simulation
Effectively share information with other support team members and with other technology teams
Ability to plan and organize workload
Consistently demonstrates clear and concise written and verbal communication skills

Job Responsibility

Demonstrates an in-depth understanding of how apps support integrates within the overall technology function to achieve objectives
requires a good understanding of the industry
Vendor relationship management including oversight for all offshore managed service
Improve the service level the team provides to our end users, which includes maximizing operational efficiencies, strengthening incident management, problem management and knowledge sharing practices
Guide development teams on application stability and supportability improvements
Formulate and implement a framework for managing capacity, throughput and latency
Define and implemented application on-boarding guidelines and standards
Work with various team members on coaching them on how to maximize their potential, work better in a highly integrated team environment and focus on bringing out their strengths
Drives continued cost reductions and efficiencies across the portfolios supported by means of Root Cause Analysis reviews, Knowledge management, Performance tuning, and user training
Evaluates subordinates' performance and makes decisions on pay increases, hiring, terminations and other personnel actions

Fulltime

AI and DevOps Platform Support Manager

Engineer the future of global finance. At Citi, our Tech team doesn’t just suppo...

Location

United Kingdom , Belfast

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Relevant experience in a technical leadership or management role with demonstrated success in building and scaling a high-performing support team
Experience of senior stakeholder management
Project management with demonstrable results in improving IT services
Exceptional communication and presentation skills, with the ability to articulate a technical vision and report on key metrics to senior leadership
A strong track record of developing and executing a strategic roadmap for a technical platform, balancing new features with a dedicated 'book of work' for stability
Demonstrable experience leading resilience initiatives such as wargaming, disaster recovery planning, and incident response simulation
Effectively share information with other support team members and with other technology teams
Ability to plan and organize workload
Consistently demonstrates clear and concise written and verbal communication skills
Ability to communicate appropriately to relevant stakeholders

Job Responsibility

Demonstrates an in-depth understanding of how apps support integrates within the overall technology function to achieve objectives
requires a good understanding of the industry
Vendor relationship management including oversight for all offshore managed service
Improve the service level the team provides to our end users, which includes maximizing operational efficiencies, strengthening incident management, problem management and knowledge sharing practices
Guide development teams on application stability and supportability improvements
Formulate and implement a framework for managing capacity, throughput and latency
Define and implemented application on-boarding guidelines and standards
Work with various team members on coaching them on how to maximize their potential, work better in a highly integrated team environment and focus on bringing out their strengths
Drives continued cost reductions and efficiencies across the portfolios supported by means of Root Cause Analysis reviews, Knowledge management, Performance tuning, and user training
Evaluates subordinates' performance and makes decisions on pay increases, hiring, terminations and other personnel actions

What we offer

27 days annual leave (plus bank holidays)
A discretional annual performance related bonus
Private Medical Care & Life Insurance
Employee Assistance Program
Pension Plan
Paid Parental Leave
Special discounts for employees, family, and friends
Access to an array of learning and development resources

Fulltime

Application Performance Monitoring and Support Manager

We are seeking an Application Performance Monitoring and Support Manager to lead...

Location

Romania , Bucharest

Salary:

Not provided

Logifuture

Expiration Date

Until further notice

Requirements

Bachelor’s or Master’s degree in Computer Science, Information Technology, or a related field
Several years of experience in application support, with a strong understanding of SDLC
Proficiency in SQL, incident and change management, and familiarity with monitoring tools like New Relic or Dynatrace
ITIL, CISSP, PMP, or other relevant certifications preferred
Strong problem‑solving abilities and attention to detail
Excellent communication and leadership skills
Ability to work under pressure and manage multiple tasks simultaneously
Knowledge of Linux, UNIX, Windows, and databases (Oracle, MS SQL)
Experience with AI‑powered monitoring platforms (Datadog Watchdog, Dynatrace Davis, New Relic AI)
Understanding of machine‑learning concepts relevant to operations: anomaly detection, forecasting, pattern recognition

Job Responsibility

Lead and manage the application support team, ensuring high‑quality service delivery
Oversee incident management processes, ensuring timely resolution of issues
Implement and maintain monitoring tools to ensure system performance and availability
Work closely with development teams to ensure smooth deployment of new features and updates
Provide regular updates on system performance, incidents, and resolutions to senior management
Ensure adherence to regulatory requirements and internal policies
Conduct capacity management processes and forecasting
Conduct post‑mortem meetings and follow up on action items
Leverage AI‑driven observability to detect anomalies, predict incidents, and automate root‑cause analysis
Implement AI‑based alerting and noise reduction to improve signal‑to‑noise ratio in monitoring systems

What we offer

Private health insurance
Bi-Monthly company wide social and team building activities
Hybrid & Remote work arrangements
Flexible working hours
Daily paid meal
Wellbeing day
Training and Development opportunities

Fulltime

New

Principal Product Manager, Data and AI Products

We’re seeking a Principal Product Manager to lead mission-critical parts of our ...

Location

United States of America

Salary:

117200.00 - 157500.00 USD / Year

Blackbaud

Expiration Date

Until further notice

Requirements

8+ years of product management experience
data products/platforms supporting AI/ML at scale strongly preferred
proven ownership of complex data products or systems with measurable outcomes (strong 'I did' examples)
ability to drive results across cross-functional teams (engineering, data science, design, and business stakeholders) through influence without formal authority
strong communication and listening skills
able to distill complex topics into crisp narratives for diverse audiences
pragmatic technical fluency with modern data technologies and ecosystems (ADLS, Microsoft Fabric, or similar a plus)
experience operating in a global, highly matrixed environment and aligning partners across geographies and time zones
experience with agile development practices, methodologies, and tools
track record shipping platform-level capabilities (not just features) and raising quality standards through clear definitions of 'excellent'

Job Responsibility

Lead multiple product initiatives end-to-end—from discovery and validation through delivery and adoption
drive adoption and maturity of data mesh and data platform capabilities across engineering, analytics, and product teams
build scalable, simplified data systems that reduce complexity and unlock durable customer value
partner with engineering, design, program management, and vertical market teams to define and execute product strategy
prioritize and sequence backlogs with rigor, transparency, and business-outcome alignment
identify and solve cross-team problems proactively, removing ambiguity and driving clarity for global partners

What we offer

Medical, dental, and vision insurance
Remote-flexible workforce
Wellness Programs
401(k) program with employer match
Flexible paid time off
Generous Parental Leave
Donations for Doers
Pet insurance, legal and identity protection
Tuition reimbursement program

Fulltime

Generative AI Training and Support Specialist

We are looking for a Generative AI Training and Support Specialist to help emplo...

Location

United States , New York

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

3-5 years of experience in training, instructional design, adult learning, or a closely related field
1-2 years of experience supporting or administering enterprise AI platforms such as OpenAI or Claude environments
Strong written and verbal communication skills with the ability to create clear documentation and learning materials
Familiarity with enterprise security, data privacy, and compliance practices related to technology usage
Experience tracking metrics, reporting on program performance, and using feedback to improve learning effectiveness
Ability to manage multiple stakeholders, coordinate logistics, and work effectively across HR, legal, vendors, and business teams
Comfortable handling platform administration tasks such as configuration management, user provisioning, and access controls

Job Responsibility

Create and lead instructor-led and self-paced learning experiences covering enterprise generative AI platforms such as ChatGPT Enterprise, Microsoft Copilot, Claude, and similar tools
Produce user-friendly educational resources, including reference guides, job aids, and video-based content, tailored to employees with different levels of AI knowledge
Coordinate programming for AI learning communities and related internal education initiatives by organizing sessions, handling logistics, and contributing relevant content
Act as a go-to resource for employee questions on AI capabilities, practical business applications, and appropriate usage standards
Work closely with HR, Legal, and other business partners to ensure training materials align with current privacy, compliance, and AI governance expectations
Partner with learning and development teams to build training that covers both AI tools and broader workplace skills influenced by emerging technologies
Monitor attendance, learner input, and engagement data to evaluate outcomes and refine training programs over time
Administer enterprise AI platforms by overseeing configuration, user access, workspace structure, and departmental segmentation
Serve as the main point of contact for external AI vendors, escalating technical concerns when necessary and preparing reporting on adoption, licensing, compliance, and chargeback activity

What we offer

medical, vision, dental, and life and disability insurance
enrollment in company 401(k) plan

Privacy and Responsible AI Manager

As a Privacy and Responsible AI manager in the Vodafone Secure & Privacy by Desi...

Location

United Kingdom , London

Salary:

Not provided

Vodafone

Expiration Date

Until further notice

Requirements

Experience in privacy: Ideally gained in the telecommunications sector or another relevant business area
Expert understanding of relevant legislation: In-depth knowledge of GDPR, the ePrivacy Directive, and related jurisprudence
Working knowledge of EU AI Act, and data regulations
Global privacy knowledge: Strong understanding of the global privacy landscape, particularly in relation to products, services, and processes
Compliance management expertise: Familiar with compliance management standards, tools, methodologies, and best practices
Excellent organisational skills: Able to handle multiple requests with varying priorities and manage diverse stakeholder needs effectively

Job Responsibility

Act as the primary global advisor to various internal functions, influencing strategy to ensure privacy, responsible AI, and data regulations are core components of business decisions
Supporting our Privacy by Design and Assurance activities across a range of global data processing activities, including management of privacy impact assessments and supporting privacy demand management through our privacy management tool OneTrust
Lead the implementation of privacy and responsible AI principles across a range of global data processing activities
Own and manage privacy impact assessments (PIAs), AI risk assessments, and demand management using OneTrust to ensure continuous regulatory compliance
Partner with local market teams to align with global privacy and AI risk requirements while ensuring compliance with regional variations
Collaborate with Group Cyber Security to integrate privacy and responsible AI principles into global risk assessments from the outset
Provide expert advice across a wide range of areas, including commercial marketing, adtech, cookie management, consumer IoT, big data, responsible AI, and various HR and finance processes
Drive a culture of privacy and responsible AI within the organisation through ongoing training, awareness initiatives, and engagement with key stakeholders
Developing and embedding privacy notices, templates, advice, guidance and processes with the objective of making the process efficient and effective
Support the investigation and management of personal data breaches and incidents, including providing advice, documenting findings, coordinating with stakeholders, and ensuring timely reporting and effective remediation

What we offer

Yearly bonus: 10%
Annual leave: 28 days + bank holidays + the opportunity to buy/sell/carry over 5 days/year
Charity days: 5 days/year
Maternity leave: 52 weeks: the first 13 weeks are fully paid, followed by 26 weeks of half pay
Private pension: You can contribute up to 5% of your basic pay with 2:1 matching from Vodafone up to 10%
Access to: private medical, private dental, free health assessments, share save scheme
Additional discounts: Vodafone retail, gym, cinema, cycle to work, season ticket loan

Fulltime

Artificial Intelligence (AI) and Systems Support Coordinator

Provide first-level technical and administrative support to ensure the technolog...

Location

United States , Sharon Center

Salary:

Not provided

The Ruhlin Company

Expiration Date

Until further notice

Requirements

Demonstrated technical proficiency, supported by current and relevant industry certifications
Relevant technical training with proven ability to effectively perform the responsibilities of the role
Experience supporting or administering AI tools in a business environment
Strong understanding of how AI can be applied to improve business processes, workflows, and end-user productivity
Experience providing end-user support, troubleshooting issues, and guiding users in the effective use of digital tools and software
Strong communication skills with the ability to educate and support non-technical users
Effective problem analysis and resolution skills
Outstanding time management and organization skills
Strong customer service orientation
high energy level

Job Responsibility

Partner with employees to gather business requirements, identify operational challenges, and support the development and implementation of AI-driven solutions that improve efficiency, productivity, and user experience
Serve as the primary point of contact for AI-related support by troubleshooting user issues, assisting with AI tool functionality, and ensuring timely resolution of technical issues
Ensure clear, timely, and effective communication with stakeholders regarding AI project goals, progress, and outcomes
Help drive companywide AI adoption by promoting awareness, educating users on available AI tools and capabilities, and encouraging effective and responsible use of AI technologies that align with company goals and business needs
Collaborate with IT leadership and internal stakeholders to support AI initiatives, programs, workflow improvements, and process automation efforts
Develop and maintain documentation, user guides, training materials, and best practices related to AI tools, processes, and workflows
Support responsible AI usage by helping reinforce company policies, cybersecurity standards, data privacy expectations, and best practices related to AI technologies
Minimize IT asset downtime and reduce disruptions during support incidents to maintain smooth business operations
Promote and foster cyber security culture and assist in the management of the cyber security training system
Troubleshoot and maintain hardware and software on a preventive as well as a corrective basis

What we offer

Employee Stock Ownership Program (ESOP)
401k match
Bonus
Medical
Dental
Vision
Life Insurance
Long Term Disability coverage
Tuition Reimbursement
Paid vacation and sick days

Fulltime

Senior Account Manager, Global AI and Technology

Are you a Senior Account Manager or Digital Manager who’s excited about the poss...

Location

United Kingdom

Salary:

Not provided

Oxford PharmaGenesis

Expiration Date

Until further notice

Requirements

experience in medical communications, ideally in digital- or technology-based projects
confidence leading complex projects day-to-day, including reporting, stakeholder communications and project deployment
experience recognizing growth opportunities and contributing to requests for information/requests for proposals and pitches
strong operational instincts, including improving processes, anticipating challenges and providing solutions
experience managing budgets, monitoring scope changes and ensuring accurate reconciliations
the ability to create high-quality project-scoping materials
experience delegating effectively and supporting colleagues
excellent relationship-building skills
a proactive, organized and solutions-focused mindset, with great communication skills

Job Responsibility

lead the day-to-day delivery of AI- and technology-focused projects, working closely with internal teams, clients and external experts
support strategic planning
drive innovation
implement new tools and services
help to embed new operational practices
mentor colleagues
support new business opportunities
play a key role in the growth of our high-profile team

What we offer

exceptional learning opportunities
truly inclusive environment
matched charitable fundraising
support for charities
hybrid working approach

Fulltime

Select Country

Manager, AI Support Experience and Tooling

Job Description

Job Responsibility

Requirements

Nice to have

Looking for more opportunities?