Manager, AI Success Engineers Job at OpenAI (New York City)

Manager, AI Success Engineers

The AI Success Engineering team turns breakthrough AI products into enterprise-s...

Location

United States , San Francisco

Salary:

266000.00 - 295000.00 USD / Year

OpenAI

Expiration Date

Until further notice

Requirements

8+ years of experience leading technical teams
3+ years managing post-sales technical roles such as customer engineering, solutions engineering, deployment, or professional services in enterprise SaaS or AI environments
Proven track record scaling technical teams and operating models in high-growth environments
Experience designing or owning coverage models, staffing strategies, and engagement frameworks for post-sales technical teams
Can engage and influence executive stakeholders within complex, global organizations
Strong communicator who can bridge technical depth and business outcomes
Experience with Generative AI (preferred) or adjacent SaaS platforms
Operate with humility, ownership, and a bias toward action to ensure customer and team success

Job Responsibility

Own the strategy and operating model for the AI Success Engineering team
Hire, lead, mentor, and develop a high-performing team of AI Success Engineers
Oversee successful post-sale adoption of OpenAI products across enterprises, digital-native companies, and high-growth organizations
Ensure technical readiness and adoption of advanced OpenAI capabilities
Represent the voice of the customer to inform product development and commercial strategy
Establish operating rhythms to drive consistency and scalability
Build scalable programs, playbooks, and operating mechanisms that support long-term customer success
Partner cross-functionally with Sales, Solutions Architecture, Solutions Engineering, and Product to deliver a unified customer experience

What we offer

Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts
Pre-tax accounts for Health FSA, Dependent Care FSA, and commuter expenses (parking and transit)
401(k) retirement plan with employer match
Paid parental leave (up to 24 weeks for birth parents and 20 weeks for non-birthing parents), plus paid medical and caregiver leave (up to 8 weeks)
Paid time off: flexible PTO for exempt employees and up to 15 days annually for non-exempt employees
13+ paid company holidays, and multiple paid coordinated company office closures throughout the year for focus and recharge, plus paid sick or safe time
Mental health and wellness support
Employer-paid basic life and disability coverage
Annual learning and development stipend
Daily meals in our offices, and meal delivery credits as eligible

Fulltime

Customer Success Manager - AI (DACH)

As our Customer Success Manager - AI (DACH) you will operate at the intersection...

Location

Germany

Salary:

Not provided

Bryter GmbH

Expiration Date

Until further notice

Requirements

Highly fluent (or native) German speaker
Highly fluent English speaker
3+ years of experience in a technical support or customer success role
Ability to stay calm, patient, and empathetic when assisting customers
Previous work in SaaS or AI
Strong communication skills to explain technical issues and resolutions to both engineering and non‑technical stakeholders
Effective at working cross‑functionally in a high‑trust environment
Can coordinate efforts across teams and are comfortable providing updates in the midst of an ongoing incident
Previous experience creating customer-facing documentation or video tutorials
Proficiency with support tools such as Intercom or Zendesk

Job Responsibility

Become an expert of our AI Workflow platform and be comfortable with explaining technical concepts to a non-technical audience as well as working with our world-class developers
Providing first-line technical support to self-serve customers, addressing customer inquiries and resolving technical issues with empathy and efficiency and seeing any potential issues through to a resolution
Developing and maintaining Help Center content, documentation, and other scalable support formats to enable independent and compliant use of BEAMON AI
Tracking product usage and defining adoption and ROI metrics to assess customer success and inform continuous improvement
Diagnose, identify, and troubleshoot issues, escalating situations requiring urgent attention to our Engineering teams, if necessary

What we offer

30 vacation days
Pension
Generous Work From Home Allowance
Paid parental leave
Cutting-Edge Technology
High-impact role
Collaborative and innovative team
Team Onsites
Competitive compensation package
Learning & Growth

Fulltime

Lead Customer Success Manager – AI-Native / Equity / SaaS / Player-Coach

A Series A AI-native SaaS company — backed by the founders of Gainsight and Fres...

Location

Salary:

115000.00 - 150000.00 USD / Year

Sales Talent Inc

Expiration Date

Until further notice

Requirements

3–5+ years in customer success in B2B SaaS — with strategic mid-market and enterprise account ownership and real NRR/GRR responsibility
Revenue enablement, sales tech, or GTM tech experience strongly preferred
Player-coach experience or clear readiness
Startup experience — has built without a net
AI-native — AI has changed how you work
Sales or pre-sales background before CS a strong plus
Active CS community presence a plus

Job Responsibility

Own a portfolio of marquee and strategic accounts end-to-end
Coach one direct report and shape the CS playbook
Lead executive business reviews framed around customers’ board commitments
Be the internal voice of the customer across sales, product, and engineering
Help build the CS operating model, health score, and intervention protocols

What we offer

Equity
401k
Health, dental, and vision insurance
Flexible PTO
Travel expenses covered for customer onsites, conferences, and team events

Fulltime

AI Product Manager & Customer Success

Location

Portugal , Porto

Salary:

Not provided

Metyis

Expiration Date

Until further notice

Requirements

3 to 5 years of experience in project management, product management, or a business analyst role, with direct exposure to AI or technology-driven projects
Strong ability to bridge the gap between technical teams and business stakeholders, translating complex requirements in both directions
Solid understanding of AI concepts, tools, and workflows, sufficient to engage meaningfully with data scientists, engineers, and architects
Experience with agile methodologies, product backlogs, and sprint-based delivery
Excellent organizational skills and the ability to manage multiple workstreams simultaneously in a fast-paced environment
Experience prioritizing features or use cases based on user value, technical feasibility, and ROI
Ability to manage stakeholder expectations in complex environments
Strong written and verbal communication skills, including the ability to produce professional documentation and presentations
A client-focused mindset with a genuine interest in ensuring end-users derive real value from AI products
Fluency in English

Job Responsibility

Translate business requirements into detailed technical specifications for AI use cases and workflows, working in close collaboration with business and technical stakeholders
Identify opportunities to transform existing business challenges into AI-powered solutions, applying creative problem-solving and domain knowledge
Define and manage acceptance testing, non-regression protocols, and quality assurance processes to ensure AI solutions perform as expected in production
Produce clear marketing and communication deliverables such as documentation, presentations, and user guides that support adoption and change management
Coordinate and monitor AI project implementations in close collaboration with relevant local and central stakeholders, ensuring timelines, budgets, and scope are respected
Oversee the seamless integration and management of AI systems in production, coordinating between data teams, IT, and operational users
Track the performance of deployed AI solutions, identify issues or improvement opportunities, and feed insights back into the product roadmap
Participate in, and potentially lead, dedicated project governance forums, representing both the product and the client success dimension

What we offer

A hybrid role at the crossroads of AI product management, operational delivery, and client success, with real end-to-end ownership
Close collaboration with both technical teams and senior business stakeholders, giving you broad exposure to the full AI product lifecycle
The chance to drive AI adoption at scale across a large international organisation, with measurable business impact
A stimulating environment where you will continuously learn, grow, and shape how AI is operationalised in practice
Access to Metyis' global community of AI and digital experts

Fulltime

Public Sector Program Manager / Customer Success Manager

Lead technical delivery, customer success, and relationship management with our ...

Location

United States , Ft. Bragg, Fayetteville

Salary:

Not provided

Unstructured

Expiration Date

Until further notice

Requirements

3–5 years of program management or customer success experience in public sector environments, preferably supporting the U.S. Department of Defense
Established relationship with USSOCOM and/or its components, gained through prior military service or direct business engagement
Ability to work regularly onsite in or near Fort Bragg, NC
Active SECRET clearance (TS/SCI eligibility strongly preferred)
Strong understanding of federal procurement, compliance, and delivery requirements
Experience reviewing and managing contracts, SLAs, and deliverables
Familiarity with machine learning, AI, or enterprise software integrations
Excellent communication skills to bridge technical and non-technical stakeholders
Proven ability to manage complex, multi-stakeholder programs with competing priorities
Ability to identify and pursue expansion opportunities within accounts, partnering closely with the account manager on growth initiatives

Job Responsibility

Own the end-to-end program delivery lifecycle for public sector accounts, particularly within the U.S. Department of Defense and Special Operations community, ensuring milestones, deliverables, and timelines are met
Navigate cross-functional coordination with product, engineering, and solutions teams to deliver tailored solutions
Ensure programs align with customer missions, security requirements, and compliance frameworks
Act as the primary point of contact for public sector customers, building trusted partnerships that drive adoption and long-term value
Proactively collaborate with account managers to identify expansion opportunities and help customers unlock the full potential of the Unstructured platform
Own contract execution, including reviewing deliverables, ensuring compliance, and coordinating with internal stakeholders on contractual obligations
Manage subcontracts, build effective partner relationships, navigate procurement processes, and ensure adherence to federal standards
Guide customers through the implementation and integration of Unstructured solutions within existing workflows and environments
Translate technical capabilities into clear mission impact for both technical and non-technical stakeholders
Represent the voice of the customer internally, providing actionable insights to inform product roadmap and prioritization decisions

What we offer

Company offsites
Best-in-tech swag
Tools needed to do your best work
Medical, dental, and vision coverage from day one
Life and disability insurance
Unlimited PTO
Flexible parental leave
401(k) options
Competitive referral incentives.

Fulltime

Senior AI Product Manager - Agentic Edge AI

We are seeking a Senior AI Product Manager to lead the strategy and execution of...

Location

Israel , Tel Aviv, Herzliya

Salary:

Not provided

Microsoft Corporation

Expiration Date

Until further notice

Requirements

6+ years in product management, with at least 2 years in AI/ML or edge computing or media processing or video streaming
Strong technical background - ability to read technical specs, understand APIs, and work closely with engineering teams
Bachelor’s degree (1st degree) in Computer Science, Engineering, Information Systems, or a related field
Familiarity with Kubernetes and container orchestration platforms
Hands-on experience with AI frameworks, AI model deployment, containerization, and cloud-to-edge architectures
Strong problem-solving skills and ability to operate in highly technical environments

Job Responsibility

Product Strategy & Roadmap: Define and own the vision for Edge AI capabilities, ensuring scalability, security, and performance
Identify customer pain points and translate them into actionable product requirements
Execution & Delivery: Work closely with engineering to design and deliver AI features for edge deployments
Ensure compliance with Responsible AI principles and security standards
Drive AI workloads and orchestration strategies for distributed environments
Customer & Market Engagement: Engage with enterprise customers to understand edge AI scenarios and adoption blockers
Analyze competitive landscape and ensure differentiation through innovation
Go-To-Market Expertise: Partnering with marketing, sales, and business development to craft positioning and messaging
Driving launch readiness, pricing, and packaging decisions
Engaging with customers and partners to validate value propositions and accelerate adoption

Fulltime

Principal Product Manager - AI Governance (Azure AI Foundry)

AI is transforming how organizations operate, and with it comes a new frontier o...

Location

United States , Redmond

Salary:

139900.00 - 274800.00 USD / Year

Microsoft Corporation

Expiration Date

Until further notice

Requirements

Bachelor’s Degree AND 8+ years in product management, program management, or technical leadership roles OR equivalent experience
Ability to meet Microsoft, customer and/or government security screening requirements
Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter
Deep familiarity with AI/ML systems, model governance, or enterprise compliance frameworks
Proven experience driving cross-functional initiatives with engineering, security, and policy teams
Excellent communication skills with demonstrated ability to influence across organizational boundaries
10+ years of product management or applied AI experience, ideally in enterprise cloud or responsible AI domains
Knowledge of AI governance frameworks (EU AI Act, NIST AI RMF, ISO 42001, SOC 2, etc.)
Experience building or integrating security, compliance, or observability products
Familiarity with agentic AI systems and associated risk classes (e.g., sensitive data leakage, prohibited actions, task drift, jailbreaks)

Job Responsibility

Lead the AI Governance product area within Azure AI Foundry — defining the long-term vision, strategy, and roadmap for policy management, compliance automation, and regulatory readiness
Design and deliver core governance experiences, including agent-level policies, data sensitivity signals, prohibited action controls, and AI system compliance dashboards
Integrate Foundry governance with Microsoft’s broader security and compliance stack — Entra (identity and A2A policies), Purview (data classification and DLP), and Defender (threat insights)
Translate emerging AI regulations (EU AI Act, ISO 42001, NIST AI RMF) into actionable platform capabilities and customer experiences
Partner with Responsible AI researchers and engineering teams to operationalize ethical principles into measurable safeguards and evaluators
Collaborate with customers, industry bodies, and policymakers to help shape standards for trustworthy AI deployment
Establish and track success metrics (governance coverage, compliance posture, customer adoption), ensuring measurable impact and clarity across engineering and partner orgs
Represent the product in executive and customer forums, evangelizing Microsoft’s approach to responsible, governed AI systems

Fulltime

Cloud Solution Architect Manager (CSA Manager) - Data & AI

The International Customer Success Organization (iCSU) mission is to incubate, d...

Location

Brazil , São Paulo

Salary:

Not provided

Microsoft Corporation

Expiration Date

Until further notice

Requirements

Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 8+ years' experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR equivalent experience
3+ years people management experience, including managing consultant practice managers, technical sales managers, and/or technical architect manager
proficiency in written, reading, and conversational Brazilian Portuguese and English

Job Responsibility

You will deliver success through empowerment and accountability by modeling, coaching, and caring as well as build and grow healthy teams that incorporates a mix of expertise across key workloads through talent management, diversity and inclusion and career development while inspiring and fostering a culture of customer-centricity and consumption, adoption and use through collaboration with peers and extended teams using the Demonstrated Capability Framework
You will coach team to represent the customer/partner to internal teams (e.g., Engineering) to shape products and services, and supports the team in providing insights across the territory and drive the team to leverage feedback to develop strategic and actionable insights and influence product roadmaps by presenting business cases to program managers
You will drive adherence to Microsoft standards and recommended practices by setting expectations for the team around methodology and governance and lead your team to utilize “Well-Architected” framework, for consistent delivery of performance, security, scalability, maintainability, and reliability
You will support the team on removal of blockers and proactively identify and propose resolutions through regular technical reviews to accelerate solution implementations. Identifies patterns in blockers across business areas or territory
You will manage the business (e.g., scorecards, forecasting) by delivering against team targets, achieving business metrics, and ensuring the team delivers on Microsoft's Customer Commitments. Leverage Microsoft and industry insights to position engagement offerings and to fuel new cloud growth with top customers and industry opportunities
You will foster a continuous technical self-learning culture and community sharing of stories by encouraging and empowering the team to share learnings. Leverage market and engagement insights to assist leadership in defining area vision, prioritizing teams' skilling and engagements
You will model how to engage constructively and transparently with the technical and/or business community locally and globally as you participate in management communities and foster a culture of fast and effective learning at all levels and accelerate innovation by coaching teams on delivering best practices IP and providing feedback or modifying intellectual properties (IPs) rooted in domain expertise and/or industry acumen

Fulltime

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Manager, AI Success Engineers

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