Manager, AI Success Engineers Job at OpenAI (New York City)

Senior Engineering Manager - AI

We are seeking a Senior Engineering Manager (Level 5) to lead a high-performing ...

Location

India , Chennai

Salary:

Not provided

Arcadia

Expiration Date

Until further notice

Requirements

15+ years of professional experience in software engineering
At least 4+ years in engineering leadership roles
Strong technical background in AI/ML systems, large-scale data pipelines, and cloud-native platforms
Hands-on experience with Python (preferred), modern ML frameworks (PyTorch/TensorFlow), and cloud services (AWS)
Proven success in managing teams of 4–6 engineers, scaling processes, and building diverse, high-performance teams
Strong architectural design and system-thinking abilities
Excellent communication skills with ability to influence cross-functional stakeholders
Passion for sustainability, decarbonization, and using technology to create positive climate impact
Experienced with building agentic pipelines with the latest models from Anthropic, Google, OpenAI, and more

Job Responsibility

Lead and grow a team of engineers focused on building AI-driven and data-intensive systems for the Arcadia platform
Design and train ML/AI models (forecasting, NLP, graph learning, generative AI) to improve data quality, cost effectiveness, and system scalability
Build true agentic workflows with multi-step processing incorporating RAG pipelines and MCPs
Balance management responsibilities (hiring, coaching, performance reviews, career growth) with technical leadership (architecture, system design, technical strategy)
Drive end-to-end delivery of complex projects in partnership with Product, Data, and Infrastructure teams
Guide the adoption of modern AI/ML technologies, ensuring practical, scalable use in production
Foster a culture of high performance, ownership, and technical excellence
Establish engineering best practices in testing, observability, reliability, and CI/CD
Partner with leadership to define roadmaps, set priorities, and align execution with Arcadia’s strategic goals
Represent AI across the company, articulating technical trade-offs and championing innovation

What we offer

Competitive compensation and employee stock options
Hybrid/remote-first working model (India-based role, with global collaboration)
Flexible leave policy
Comprehensive medical insurance (self + family members)
Annual performance cycle + quarterly recognition awards
A supportive, diverse engineering culture grounded in empathy, teamwork, and innovation

Fulltime

Principal Engineering Manager - Applied AI

We are looking for a Principal Engineering Manager to join our growing Applied A...

Location

United States , Seattle

Salary:

240870.00 - 297652.00 USD / Year

Highspot

Expiration Date

Until further notice

Requirements

2+ years of experience in Generative AI and Agentic AI systems, including LLMs, context engineering, and modern vector-based retrieval systems
4+ years working as an engineering manager
8+ years working as a professional software developer
A great understanding of Generative AI systems, best practices and experience in shipping Agentic AI into distributed, data-intensive production systems
Experience developing and operating Cloud services at enterprise scale
Strong programming skills in Java, Python, C#, Typescript or equivalent programming language
Substantial depth and breadth of management experience to lead and grow an Applied AI team
Great collaboration with teams with different backgrounds/expertise/functions
Expertise in full product lifecycle
technical designs, project planning, iterative implementation, and successful product launches

Job Responsibility

Lead a team of Applied AI engineers that works at the bleeding edge of Generative AI to solve high-impact business challenges
Apply Generative AI to solve hard unsolved challenges in the application of Agentic AI to real-world business challenges
Grow, coach, build and scale the Applied AI team
Drive operational excellence to achieve enterprise-grade scale, reliability, security, cost-efficiency and performance
Drive technical direction for building a safe, scalable and reliable Agentic AI platform for all of Highspot
Communicate complex concepts and the results of analyses in a clear and effective manner to technical and non-technical audiences
Collaborate with other team members and cross-functionally to share knowledge and discuss initiatives

What we offer

Comprehensive medical, dental, vision, disability, and life benefits
Health Savings Account (HSA) with employer contribution
401(k) Matching with immediate vesting on employer match
Flexible PTO
8 paid holidays and 5 paid days for Annual Holiday Week
Quarterly Recharge Fridays (paid days off for mental health recharge)
18 weeks paid parental leave
Access to Coaches and Therapists through Modern Health
2 volunteer days per year
Commuting benefits

Fulltime

Customer Success Manager

We're expanding our Post-Sales team in Hyderabad and looking for experienced Cus...

Location

India , Hyderabad

Salary:

Not provided

Highspot

Expiration Date

Until further notice

Requirements

5+ years of consulting, services, customer success, or account management experience, directly managing customers and customer relationships
Excellent communication skills (verbal, written, presentations) and the ability to synthesize and summarize complex problems for an executive audience both internally and externally
Strong collaboration skills to influence and gain alignment across internal and external stakeholders
Proven ability to consult with customers at all levels of seniority to understand their business goals and to craft and deliver plans to exceed customer expectations for value
Ability to thrive in ambiguous situations and is excited to create structure and process as we go for our largest customers
Prioritizes customer experience with a focus on customer satisfaction and retention. You strive to understand clients’ strategic business goals, deploy critical thinking in leading and executing your portfolio, anticipate future needs, and determine solutions.
Believes profitable customer relationships are founded on respect and that growth and expansion come from cultivating relationships. You have shown the capacity to develop relationships and optimize enterprise customer accounts, you understand what it means to evangelize your product.
Excited about the ways products can be used to accelerate business goals. You have a strong intuition for business and an admiration for driving software solutions.
Loves to learn about sophisticated technical products and to understand the intricacies of how they work.
A teammate with a high level of integrity and a desire to assist your team. You stay calm in the face of technical and/or customer challenges. You corral the right people to resolve and infect others with your can-do spirit.

Job Responsibility

Analyze customer usage data to identify trends, areas for improvement, and opportunities for increased engagement. and proactively address risks to ensure retention.
Develop actionable insights and recommendations based on data analysis to inform strategic decisions and help customers achieve their goals.
Proactively identify and mitigate customer risks by monitoring adoption metrics and sentiment analysis, escalating issues as needed to ensure retention and growth.
Develop account maps, identifying key players, and understanding customer’s businesses via 10k and other publicly available information.
Enable customers to realize the full value of the Highspot platform and be able to articulate that value throughout their company. Deeply understand customer’s needs, thoughtfully helping business leaders to find opportunities to expand value, our footprint and depth of engagement.
Multi-thread to any stakeholder you need to engage across Enablement, Sales, Marketing, Operations, Finance, IT, and others at all levels (ATL, OTL, and BTL) to accomplish your goals
in the event of key customer stakeholder turnover, you seek and build replacement relationships.
Collaborate with your Account Management partners on account strategy and execution.
Identify expansion and upsell opportunities to drive revenue growthIdentify and position add-on services to support customers in achieving their business outcomes and maximizing ROI
Ensure execution of customer maturity and technical discussions via coordinating solutions internally across engineering, marketing, product, and support teamsKey

Fulltime

Senior Manager - Engineering Operations

At Mercury, we build products that help startups and growing companies manage th...

Location

United States; Canada , San Francisco; New York; Portland

Salary:

239000.00 - 298900.00 USD / Year

Mercury

Expiration Date

Until further notice

Requirements

6+ years of experience in Engineering Operations, Technical Program Management, Engineering Chief of Staff, or adjacent leadership positions in a fast-paced tech company
A background in software engineering, with demonstrated success in shaping Engineering-wide or company-wide strategy through operational leadership
Experience managing complex engineering programs and initiatives at scale, and measuring impact through data
Experience bringing structure to ambiguity, managing through influence, and enabling senior ICs and managers to do their best work
Thoughtful systems thinking—you’re able to take a holistic view of the situation or engage with the details, depending on the need of the hour
Communicate clearly and with care, whether facilitating a leadership offsite, drafting an all-hands update, or aligning multiple teams around shared goals

Job Responsibility

Drive the planning and execution of strategic initiatives across Engineering—which may cover hiring, onboarding, metrics, budgeting, and tooling—working closely with leadership to turn ideas into scalable systems
Design and execute programs to enable and expand AI adoption for coding assistance and in-product features
Partner with our Strategic Operations team to improve core processes like planning cycles and incident management to help Engineering execute effectively and adapt with scale
Act as orchestrator and glue for department-wide initiatives such as tech debt paydown projects, architectural investments, or improvements to the hiring process
Overall: build an environment of operational excellence—using data, context, and collaboration to raise the bar for how we work

What we offer

base salary
equity (stock options)
benefits

Fulltime

Applied AI Engineer - AI Solutions

As an Applied AI Engineer, you’ll research and utilize state-of-the-art Gen AI a...

Location

United States , Redwood City; San Francisco

Salary:

172000.00 - 300000.00 USD / Year

Snorkel AI

Expiration Date

Until further notice

Requirements

B.S. degree in a quantitative field such as Computer Science, Engineering, Mathematics, Statistics, or comparable degree/experience
3+ years of customer-facing experience in the design and implementation of AI/ML solutions
Proficiency in Python, including strong grounding in software engineering fundamentals (e.g., modular design, testing, profiling, packaging) and experience with modern Python constructs and libraries for type validation and typed data modeling (e.g., pydantic), building type-safe systems (e.g., mypy), testing (e.g., pytest), packaging and environment configuration (e.g., poetry), API and service frameworks (e.g., FastAPI), serialization and structured data handling (e.g., msgspec), and orchestration tooling relevant to ML deployment (e.g., Ray, Airflow)
Expertise across the Applied AI stack, spanning classical ML libraries (e.g., scikit-learn), deep learning frameworks (e.g., PyTorch), foundation-model ecosystems (e.g., Hugging Face Transformers), vector/embedding tooling (e.g., FAISS), data processing frameworks (e.g., pandas, Spark), retrieval/RAG tooling (e.g., Chroma, Weaviate), synthetic dataset curation, evaluation workflows, and LLM orchestration, workflow, agent authoring tools (e.g., LlamaIndex, LangGraph, CrewAI)
Experience leading strategic, customer-facing initiatives and collaborating with business stakeholders to ensure ML solutions drive successful business outcomes, with a strong focus on teaching and enablement
Outstanding presentation skills to technical and executive audiences, whether impromptu on a whiteboard or using presentations and demos
Ability to work in a fast-paced environment and balance priorities across multiple projects at once

Job Responsibility

Partner with customers to build and deploy impactful Gen AI and machine learning solutions, from use case scoping and data exploration to model development and deployment. This may involve leveraging Snorkel Flow or designing custom approaches using state-of-the-art tools, with the goal of delivering real business value and informing the evolution of the Snorkel platform
Develop and implement state of the art AI systems such as retrieval-augmented generation (RAG), fine-tuning pipelines, prompt engineering recipes and agentic workflows
Create augmented real-world datasets and comprehensive evaluation workflows to ensure model reliability, transparency, and stakeholder trust. A data- and evaluation-first mindset is essential for success in this role
Forge and manage relationships with our customers’ leadership and stakeholders to ensure successful development and deployment of AI projects with Snorkel Flow
Collaborate closely with pre-sales Solutions and Product teams to map customer needs to existing capabilities, prioritize roadmap gaps, and guide successful project setup
Work with other Applied AI Engineers to standardize solutions and contribute to internal tooling and best practices
Lead stakeholder education on quantitative capabilities, helping them to understand the strengths and weaknesses of different approaches and what problems are best-suited for Snorkel AI
Serve as the voice of our customers for new AI paradigms, data science workflows, and share customer feedback to product teams
Conduct one-to-few and one-to-many enablement workshops to transfer knowledge to customers considering or already using Snorkel AI
Annual travel up to 25%

What we offer

equity in the form of employee stock options

Fulltime

Staff AI Innovation Engineer, Employee Experience

Architect the next generation of Airbnb’s internal operating system by designing...

Location

United States

Salary:

180000.00 - 225000.00 USD / Year

Airbnb

Expiration Date

Until further notice

Requirements

9+ years in product management, AI engineering, and/or platform architecture, with hands-on experience building and launching AI/ML-powered products
Proven 0→1 builder with extensive experience developing GenAI prototypes, tools, and platforms from scratch
Ability to produce functional prototypes (using Claude Code or similar) within hours and stakeholder-ready demos within days
Strong systems-thinking skills with the ability to map complex workflows, diagnose root causes, and design buildable solutions
Expertise in prompt engineering, context orchestration, and adapting LLM behavior to different users, workflows, and decision contexts
Data-informed decision-maker who can define success criteria, measure ROI, and refine models and workflows
Skilled in communicating technical concepts to non-technical audiences
Highly collaborative, systems-oriented, and adept at connecting dots across people, tools, and processes
Strong visual and narrative communication skills (Figma, Miro, slideware)
Portfolio of prototypes or relevant 0→1 work preferred but not required

Job Responsibility

Translate employee and manager workflows into well-defined AI product opportunities
Rapidly prototype and test working solutions (LLM agents, workflow automations, microapps, embedded tools, etc.)
Architect systems integrations across our HR tech stack (Workday, Greenhouse, Qualtrics, Airtable, RightAnswers, Asana, and more)
Lead discovery sessions with stakeholders to uncover automation and augmentation opportunities
Evaluate third-party AI tools and determine build vs. buy options
Design and execute fast-cycle pilots across knowledge management, decision support, communications, and resource planning
Define success metrics, measure impact, and iterate based on user feedback
Translate complex AI architectures into clear narratives that help stakeholders understand value and adoption paths
Ensure alignment with Airbnb’s privacy, security, and ethical AI guardrails
Continuously evolve EX’s AI strategy as organizational needs and technologies shift

What we offer

bonus
equity
benefits
Employee Travel Credits

Fulltime

Engineering Manager

The Engineering Manager will be responsible for driving the day-to-day execution...

Location

United States , New York

Salary:

225000.00 - 270000.00 USD / Year

EvolutionIQ

Expiration Date

Until further notice

Requirements

7+ years of engineering experience
at least 3+ years in engineering management or technical program management roles
proven ability to lead engineering teams through complex projects with multiple dependencies
strong project and program management skills
comfortable with Agile/Scrum/Kanban frameworks
excellent problem-solving and decision-making abilities in ambiguous situations
strong technical foundation (experience in Python, Data pipelines, cloud platforms)
exceptional communication and stakeholder management skills
passion for building great teams and delivering impactful software

Job Responsibility

Lead, coach, and grow a team of engineers through mentorship, feedback, and career development
provide technical guidance and ensure architectural and code quality standards are met
support design and code reviews, ensuring engineering best practices are followed
partner with product management and design to refine requirements and translate them into actionable engineering plans
drive operational excellence: monitoring system health, ensuring reliability, and managing technical debt
own the end-to-end execution of engineering projects, from planning to delivery
establish and enforce repeatable processes for sprint planning, tracking, and reporting
anticipate risks and proactively resolve blockers to keep projects on track
partner with cross-functional stakeholders to manage dependencies and ensure alignment
track and report on delivery metrics (velocity, quality, timelines)

What we offer

Medical, dental, vision, short & long-term disability, life insurance and AD&D
401k matching
additional family, wellness, and pet benefits
paid time off and sick leave
100% paid parental leave (16 weeks for primary caregivers and 12 weeks for secondary caregivers)
flexible schedule for new parents returning to work
catered lunches
happy hours
pet-friendly spaces
monthly technology stipend

Fulltime

Engineering Manager - Support Platform

Join Intercom as an Engineering Manager and lead a team at the heart of our Supp...

Location

United Kingdom , London

Salary:

Not provided

Intercom

Expiration Date

Until further notice

Requirements

3+ years of experience managing software engineering teams that build and ship customer-facing products
A hands-on, technically strong manager with a player-coach leadership style — you’re not afraid to code, debug, or dive deep into system design when needed
Proven ability to lead a full-stack, customer-facing, cross-functional team through planning, delivery, and continuous improvement, assuming full ownership of outcomes and results
Strong product mindset and customer empathy — you care deeply about solving real customer problems and delivering measurable impact
Skilled at turning feedback and data into actionable insights that guide your team’s decisions
Experience working and collaborating with internal functions such as Sales, Customer Support, and Marketing to align on customer needs and influence product direction
Thrives in collaborative, fast-moving environments, helping your team stay focused and productive
Relentless about outcomes — you own challenges, remove roadblocks, and empower your team to deliver success without excuses
This is an AI-first role with a high bar for excellence. We expect you to be fluent in using AI tools to solve problems, accelerate output, and inspire others to do the same — helping shape a culture that embraces AI as a core advantage

Job Responsibility

Lead a team of talented engineers building and enhancing core features within Intercom’s Support Platform
Directly engage with customers — build strong partnerships, learn from their experiences, and use those insights to shape our product strategy and direction
Work closely with internal functions such as Sales, Customer Support, and Marketing to align on customer needs and opportunities
Partner with Senior and Staff Engineers to shape and execute on the technical strategy for your area
Help your team deeply understand customer needs, translating them into thoughtful technical and product decisions
Bring clarity and alignment to priorities, balancing near-term goals with long-term improvements
Support engineers in their growth and development, helping them achieve their career goals and deliver exceptional work
Promote a culture of ownership, accountability, and high standards, enabling your team to move quickly and deliver meaningful results
Contribute to Intercom’s engineering culture, helping shape how we build great software and work together effectively

What we offer

Competitive salary and equity in a fast-growing start-up
We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
Regular compensation reviews - we reward great work!
Pension scheme & match up to 4%
Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
Flexible paid time off policy
Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too
MacBooks are our standard, but we also offer Windows for certain roles when needed

Fulltime

Manager, AI Success Engineers

OpenAI

Location:
United States , New York City

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
February 21, 2026

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