Manager, AI Success Engineers

• Own the strategy and operating model for the AI Success Engineering team
• Hire, lead, mentor, and develop a high-performing team of AI Success Engineers
• Oversee successful post-sale adoption of OpenAI products across enterprises, digital-native companies, and high-growth organizations
• Ensure technical readiness and adoption of advanced OpenAI capabilities
• Represent the voice of the customer to inform product development and commercial strategy
• Establish operating rhythms to drive consistency and scalability
• Build scalable programs, playbooks, and operating mechanisms that support long-term customer success
• Partner cross-functionally with Sales, Solutions Architecture, Solutions Engineering, and Product to deliver a unified customer experience

• 8+ years of experience leading technical teams
• 3+ years managing post-sales technical roles such as customer engineering, solutions engineering, deployment, or professional services in enterprise SaaS or AI environments
• Proven track record scaling technical teams and operating models in high-growth environments
• Experience designing or owning coverage models, staffing strategies, and engagement frameworks for post-sales technical teams
• Can engage and influence executive stakeholders within complex, global organizations
• Strong communicator who can bridge technical depth and business outcomes
• Experience with Generative AI (preferred) or adjacent SaaS platforms
• Operate with humility, ownership, and a bias toward action to ensure customer and team success

Experience with Generative AI

• Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts
• Pre-tax accounts for Health FSA, Dependent Care FSA, and commuter expenses (parking and transit)
• 401(k) retirement plan with employer match
• Paid parental leave (up to 24 weeks for birth parents and 20 weeks for non-birthing parents), plus paid medical and caregiver leave (up to 8 weeks)
• Paid time off: flexible PTO for exempt employees and up to 15 days annually for non-exempt employees
• 13+ paid company holidays, and multiple paid coordinated company office closures throughout the year for focus and recharge, plus paid sick or safe time
• Mental health and wellness support
• Employer-paid basic life and disability coverage
• Annual learning and development stipend
• Daily meals in our offices, and meal delivery credits as eligible
• Relocation support for eligible employees
• Charitable donation matching and wellness stipends
• Offers Equity
• Performance-related bonus(es) for eligible employees