Manager, AI Outcomes Job at Glean (Palo Alto)

Manager, AI Outcomes

Glean is seeking a leader of our AIOM (AI Outcomes Manger) team. The AIOMs are r...

Location

United States , New York City

Salary:

270000.00 - 320000.00 USD / Year

Glean

Expiration Date

Until further notice

Requirements

4+ years of experience in customer-facing, consultative roles (e.g., management consulting, customer success, business transformation, product management, solutions consulting) with an AI/data/enterprise SaaS company
2+ years of leadership experience and demonstrated ability to scale teams and drive business transformation through technology adoption
Excellent problem-solving skills and ability to communicate effectively with diverse audiences, from executives to end users
Strong data fluency
comfortable with adoption/ROI metrics and business KPIs
Consultative, creative, and motivated mindset—excited about helping organizations rethink business processes and work styles with AI
Proven product sense and ability to maximize the impact of complex software platforms
Experience facilitating workshops and change management programs for business transformation
Understanding of modern AI capabilities (prompting, agent workflows, LLMs), with ability to coach others on best practices

Job Responsibility

Manage the employee lifecycle for a team of AI Outcomes Managers to drive high-impact customer enablement, advisory/building on our platform and business value realization with Glean’s products
Develop a set of Glean prescriptive adoption playbooks including codifying a set of standard process, templates and assets to drive delivery consistency with our customers
Engage with executive sponsors and business stakeholders across priority accounts
Partner cross-functionally with the other leaders of the customer organization including: Solution Architects, Delivery Excellence Managers and Support to ensure Glean is providing a seamless customer journey to our customers
Synthesize feedback and business insights from the field, influence Glean’s product roadmap, and collaborate with Product and R&D to shape new features and agent capabilities
Design, implement, and report on metrics for the AIOM team demonstrating ROI, adoption, and transformation progress for customers
Serve as a thought leader and subject matter expert on AI outcomes and user transformation
evangelize best practices internally and externally

What we offer

Medical, Vision, and Dental coverage
generous time-off policy
opportunity to contribute to your 401k plan
home office improvement stipend
annual education and wellness stipends
vibrant company culture through regular events
healthy lunches daily

Fulltime

AI Outcomes Manager

Glean is seeking a talented AI Outcomes Manager to join our rapidly expanding te...

Location

United States , San Francisco Bay Area

Salary:

150000.00 - 212000.00 USD / Year

Glean

Expiration Date

Until further notice

Requirements

5+ years of professional experience in roles that blend business and technology (e.g., product, analytics, data, engineering, solutions), with a consultative, customer‑facing approach
Strong problem‑solving and communication skills
comfortable working with stakeholders from ICs to executives and tailoring messages to different audiences
Demonstrated ability to craft effective prompts and guide AI agents for real customer or business workflows
you’ve shipped outcomes, not just demos
Understanding of what current LLMs can and cannot do
able to set expectations and steer towards reliable, safe, cost‑effective solutions
Product sense and user empathy—you can spot high‑value applications of AI across diverse job functions and design clear, guided experiences
Hands‑on experience with modern AI platforms and tools (e.g., OpenAI, Claude, Mistral, Cohere or similar), with enough technical depth to work with engineers without needing to be on the critical path for writing production code

Job Responsibility

Partner with executive sponsors and end users to identify high‑impact use cases and turn them into measurable business outcomes on Glean
Lead strategic reviews and advise customers on their AI roadmap, ensuring they get the most value from Glean’s platform
Translate business needs into clear problem statements, success metrics, and practical AI solutions
collaborate with Product and R&D to shape priorities
Conduct discovery workshops, scope pilots, and guide rollouts, driving breadth and depth of adoption of the Glean platform
Design and build AI agents with and for customers, including rethinking and redesigning underlying business processes to maximize impact and usability
Proactively identify expansion opportunities and drive engagement across teams and functions

What we offer

Medical, Vision, and Dental coverage
generous time-off policy
opportunity to contribute to your 401k plan
home office improvement stipend
annual education and wellness stipends
vibrant company culture through regular events
healthy lunches daily

Fulltime

AI Outcomes Manager

Glean is seeking a talented AI Outcomes Manager to join our rapidly expanding te...

Location

United States

Salary:

130000.00 - 210000.00 USD / Year

Glean

Expiration Date

Until further notice

Requirements

5+ years of professional experience in roles that blend business and technology (e.g., product, analytics, data, engineering, solutions), with a consultative, customer‑facing approach
Strong problem‑solving and communication skills
comfortable working with stakeholders from ICs to executives and tailoring messages to different audiences
Demonstrated ability to craft effective prompts and guide AI agents for real customer or business workflows
you’ve shipped outcomes, not just demos
Understanding of what current LLMs can and cannot do
able to set expectations and steer towards reliable, safe, cost‑effective solutions
Product sense and user empathy—you can spot high‑value applications of AI across diverse job functions and design clear, guided experiences
Hands‑on experience with modern AI platforms and tools (e.g., OpenAI, Claude, Mistral, Cohere or similar), with enough technical depth to work with engineers without needing to be on the critical path for writing production code

Job Responsibility

Partner with executive sponsors and end users to identify high‑impact use cases and turn them into measurable business outcomes on Glean
Lead strategic reviews and advise customers on their AI roadmap, ensuring they get the most value from Glean’s platform
Translate business needs into clear problem statements, success metrics, and practical AI solutions
collaborate with Product and R&D to shape priorities
Conduct discovery workshops, scope pilots, and guide rollouts, driving breadth and depth of adoption of the Glean platform
Design and build AI agents with and for customers, including rethinking and redesigning underlying business processes to maximize impact and usability
Proactively identify expansion opportunities and drive engagement across teams and functions

What we offer

Medical, Vision, and Dental coverage
generous time-off policy
opportunity to contribute to your 401k plan
home office improvement stipend
annual education and wellness stipends
vibrant company culture through regular events
healthy lunches daily

Fulltime

AI Outcomes Manager

Glean is seeking a talented AI Outcomes Manager to join our rapidly expanding te...

Location

United States

Salary:

150000.00 - 200000.00 USD / Year

Glean

Expiration Date

Until further notice

Requirements

5+ years of professional experience in roles that blend business and technology (e.g., product, analytics, data, engineering, solutions), with a consultative, customer‑facing approach
Strong problem‑solving and communication skills
comfortable working with stakeholders from ICs to executives and tailoring messages to different audiences
Demonstrated ability to craft effective prompts and guide AI agents for real customer or business workflows
you’ve shipped outcomes, not just demos
Understanding of what current LLMs can and cannot do
able to set expectations and steer towards reliable, safe, cost‑effective solutions
Product sense and user empathy—you can spot high‑value applications of AI across diverse job functions and design clear, guided experiences
Hands‑on experience with modern AI platforms and tools (e.g., OpenAI, Claude, Mistral, Cohere or similar), with enough technical depth to work with engineers without needing to be on the critical path for writing production code

Job Responsibility

Partner with executive sponsors and end users to identify high‑impact use cases and turn them into measurable business outcomes on Glean
Lead strategic reviews and advise customers on their AI roadmap, ensuring they get the most value from Glean’s platform
Translate business needs into clear problem statements, success metrics, and practical AI solutions
collaborate with Product and R&D to shape priorities
Conduct discovery workshops, scope pilots, and guide rollouts, driving breadth and depth of adoption of the Glean platform
Design and build AI agents with and for customers, including rethinking and redesigning underlying business processes to maximize impact and usability
Proactively identify expansion opportunities and drive engagement across teams and functions

What we offer

Medical, Vision, and Dental coverage
generous time-off policy
opportunity to contribute to your 401k plan
home office improvement stipend
annual education and wellness stipends
vibrant company culture through regular events
healthy lunches daily

Fulltime

AI Outcomes Manager

Glean is seeking a talented AI Outcomes Manager to join our rapidly expanding te...

Location

United States , New York City

Salary:

150000.00 - 212000.00 USD / Year

Glean

Expiration Date

Until further notice

Requirements

5+ years of professional experience in roles that blend business and technology (e.g., product, analytics, data, engineering, solutions), with a consultative, customer‑facing approach
Strong problem‑solving and communication skills
comfortable working with stakeholders from ICs to executives and tailoring messages to different audiences
Demonstrated ability to craft effective prompts and guide AI agents for real customer or business workflows
you’ve shipped outcomes, not just demos
Understanding of what current LLMs can and cannot do
able to set expectations and steer towards reliable, safe, cost‑effective solutions
Product sense and user empathy—you can spot high‑value applications of AI across diverse job functions and design clear, guided experiences
Hands‑on experience with modern AI platforms and tools (e.g., OpenAI, Claude, Mistral, Cohere or similar), with enough technical depth to work with engineers without needing to be on the critical path for writing production code

Job Responsibility

Partner with executive sponsors and end users to identify high‑impact use cases and turn them into measurable business outcomes on Glean
Lead strategic reviews and advise customers on their AI roadmap, ensuring they get the most value from Glean’s platform
Translate business needs into clear problem statements, success metrics, and practical AI solutions
collaborate with Product and R&D to shape priorities
Conduct discovery workshops, scope pilots, and guide rollouts, driving breadth and depth of adoption of the Glean platform
Design and build AI agents with and for customers, including rethinking and redesigning underlying business processes to maximize impact and usability
Proactively identify expansion opportunities and drive engagement across teams and functions

What we offer

Medical, Vision, and Dental coverage
generous time-off policy
opportunity to contribute to your 401k plan
home office improvement stipend
annual education and wellness stipends
vibrant company culture through regular events
healthy lunches daily

Fulltime

AI Outcomes Manager

Glean is seeking a talented AI Outcomes Manager to join our rapidly expanding te...

Location

United States , Nashville

Salary:

150000.00 - 200000.00 USD / Year

Glean

Expiration Date

Until further notice

Requirements

5+ years of professional experience in roles that blend business and technology (e.g., product, analytics, data, engineering, solutions), with a consultative, customer‑facing approach
Strong problem‑solving and communication skills
comfortable working with stakeholders from ICs to executives and tailoring messages to different audiences
Demonstrated ability to craft effective prompts and guide AI agents for real customer or business workflows
you’ve shipped outcomes, not just demos
Understanding of what current LLMs can and cannot do
able to set expectations and steer towards reliable, safe, cost‑effective solutions
Product sense and user empathy—you can spot high‑value applications of AI across diverse job functions and design clear, guided experiences
Hands‑on experience with modern AI platforms and tools (e.g., OpenAI, Claude, Mistral, Cohere or similar), with enough technical depth to work with engineers without needing to be on the critical path for writing production code

Job Responsibility

Partner with executive sponsors and end users to identify high‑impact use cases and turn them into measurable business outcomes on Glean
Lead strategic reviews and advise customers on their AI roadmap, ensuring they get the most value from Glean’s platform
Translate business needs into clear problem statements, success metrics, and practical AI solutions
collaborate with Product and R&D to shape priorities
Conduct discovery workshops, scope pilots, and guide rollouts, driving breadth and depth of adoption of the Glean platform
Design and build AI agents with and for customers, including rethinking and redesigning underlying business processes to maximize impact and usability
Proactively identify expansion opportunities and drive engagement across teams and functions

What we offer

Medical, Vision, and Dental coverage
generous time-off policy
opportunity to contribute to your 401k plan
home office improvement stipend
annual education and wellness stipends
vibrant company culture through regular events
healthy lunches daily

Fulltime

AI Outcomes Manager

Glean is seeking a talented AI Outcomes Manager to join our rapidly expanding te...

Location

United States

Salary:

150000.00 - 212000.00 USD / Year

Glean

Expiration Date

Until further notice

Requirements

5+ years of professional experience in roles that blend business and technology (e.g., product, analytics, data, engineering, solutions), with a consultative, customer‑facing approach
Strong problem‑solving and communication skills
comfortable working with stakeholders from ICs to executives and tailoring messages to different audiences
Demonstrated ability to craft effective prompts and guide AI agents for real customer or business workflows
you’ve shipped outcomes, not just demos
Understanding of what current LLMs can and cannot do
able to set expectations and steer towards reliable, safe, cost‑effective solutions
Product sense and user empathy—you can spot high‑value applications of AI across diverse job functions and design clear, guided experiences
Hands‑on experience with modern AI platforms and tools (e.g., OpenAI, Claude, Mistral, Cohere or similar), with enough technical depth to work with engineers without needing to be on the critical path for writing production code

Job Responsibility

Partner with executive sponsors and end users to identify high‑impact use cases and turn them into measurable business outcomes on Glean
Lead strategic reviews and advise customers on their AI roadmap, ensuring they get the most value from Glean’s platform
Translate business needs into clear problem statements, success metrics, and practical AI solutions
collaborate with Product and R&D to shape priorities
Conduct discovery workshops, scope pilots, and guide rollouts, driving breadth and depth of adoption of the Glean platform
Design and build AI agents with and for customers, including rethinking and redesigning underlying business processes to maximize impact and usability
Proactively identify expansion opportunities and drive engagement across teams and functions

What we offer

Medical, Vision, and Dental coverage
generous time-off policy
opportunity to contribute to your 401k plan
home office improvement stipend
annual education and wellness stipends
vibrant company culture through regular events
healthy lunches daily

Fulltime

AI Outcomes Manager

Glean is seeking a talented AI Outcomes Manager to join our rapidly expanding te...

Location

United States , San Francisco Bay Area

Salary:

150000.00 - 212000.00 USD / Year

Glean

Expiration Date

Until further notice

Requirements

5+ years of professional experience
Hungry, curious, and consultative mindset
Strong problem-solving skills with the ability to adapt to different users and scenarios
Proven understanding and ability to write complex prompts and build AI-agents
Ability to understand various user types and convey a sense of the most valuable applications of AI in diverse job functions
Excellent communication skills to effectively interact with multiple stakeholder groups
Product sense and ability to drive a product’s full potential capabilities

Job Responsibility

Engage with executive sponsors and provide strategic reviews and consult customers on developing and executing on their AI roadmap
Deeply comprehend Glean's suite of products, ensuring the ability to best help customers get the most out of the Glean platform
Conduct use case discovery workshops and turn those use cases into tangible outcomes
Collaborate internally with Product and R&D to help shape Glean’s product roadmap based on the voice of our users
Proactively identify opportunities to expand Glean’s deployment and enhance customer engagement

Fulltime

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Manager, AI Outcomes

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