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Manager, AI Outcomes

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Glean

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Location:
United States , Palo Alto ▼

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

270000.00 - 310000.00 USD / Year
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Job Description:

Glean is seeking a leader of our AIOM (AI Outcomes Manger) team. The AIOMs are responsible for ensuring that our customers’ end-users successfully adopt and derive meaningful, measurable value from Glean’s AI solutions. The AIOMs perform the following types of activities: End-user training enablement (company and function sessions, search, chat and agent content), prompt and agent advisory/building and value realization. Ultimately, the AIOMs are responsible for breadth and depth of end-user engagement across our product suite.

Job Responsibility:

  • Manage the employee lifecycle for a team of AI Outcomes Managers to drive high-impact customer enablement, advisory/building on our platform and business value realization with Glean’s products
  • Develop a set of Glean prescriptive adoption playbooks including codifying a set of standard process, templates and assets to drive delivery consistency with our customers
  • Engage with executive sponsors and business stakeholders across priority accounts
  • Partner cross-functionally with the other leaders of the customer organization including: Solution Architects, Delivery Excellence Managers and Support to ensure Glean is providing a seamless customer journey to our customers
  • Synthesize feedback and business insights from the field, influence Glean’s product roadmap, and collaborate with Product and R&D to shape new features and agent capabilities
  • Design, implement, and report on metrics for the AIOM team demonstrating ROI, adoption, and transformation progress for customers
  • Serve as a thought leader and subject matter expert on AI outcomes and user transformation
  • evangelize best practices internally and externally

Requirements:

  • 4+ years of experience in customer-facing, consultative roles (e.g., management consulting, customer success, business transformation, product management, solutions consulting) with an AI/data/enterprise SaaS company
  • 2+ years of leadership experience and demonstrated ability to scale teams and drive business transformation through technology adoption, ideally in a post-sale capacity
  • Excellent problem-solving skills and ability to communicate effectively with diverse audiences, from executives to end users
  • Strong data fluency
  • comfortable with adoption/ROI metrics and business KPIs
  • Consultative, creative, and motivated mindset—excited about helping organizations rethink business processes and work styles with AI
  • Proven product sense and ability to maximize the impact of complex software platforms
  • Experience facilitating workshops and change management programs for business transformation
  • Understanding of modern AI capabilities (prompting, agent workflows, LLMs), with ability to coach others on best practices
What we offer:
  • Medical, Vision, and Dental coverage
  • generous time-off policy
  • opportunity to contribute to your 401k plan
  • home office improvement stipend
  • annual education and wellness stipends
  • vibrant company culture through regular events
  • healthy lunches daily

Additional Information:

Job Posted:
January 06, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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