Manager, AI Deployment Engineering

• Own the strategy and operating model of the Tokyo SA team, ensuring alignment with company objectives and the evolving needs of our customers
• Lead, build, and mentor a team of high-performing Solution Architects to deliver exceptional customer outcomes, as demonstrated by production customer applications and increased API adoption
• Serve as the technical advocate for our customers, synthesizing their needs to develop the Research and Applied Product/Engineering roadmaps
• Act as the primary technical escalation point during development, fostering trust and maintaining direct communication with executive-level stakeholders
• Serve as an industry thought leader, championing the safe and innovative application of our technology across various sectors

• 8+ years of experience in a technical customer-facing role, managing C-level technical and business relationships with complex global organizations
• 2+ years of experience leading technical post-sales teams with a demonstrated ability to hire, develop, and manage technical teams
• Led complex implementations of Generative AI/traditional ML solutions and have knowledge of network/cloud architecture
• Industry experience in programming languages like Python or Javascript
• An effective and polished communicator who can translate business and technical topics to all audiences and mentor others to do the same
• A humble attitude, an eagerness to help others, and a desire to pick up whatever knowledge you're missing to make both your team and our customers succeed

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