Manager Advocacy Job at FMS USA Fresenius Mgmt Services Inc (Lawrence)

Job Description

Lead and coordinate activities for Fresenius Medical Care's team of 100+ contracted Patient Advocates. The Patient Advocate team is comprised of current, former home therapy patients and In-center patients (Home Hemodialysis and Peritoneal Dialysis) who share their firsthand experiences with prospective patients, care partners, and healthcare professionals to educate, inspire, and support informed treatment decisions while helping expand home therapies across the United States. Reporting to the Director of Advocacy, the Patient Advocate Leader will be responsible for onboarding, training, coaching, and developing advocates while elevating the overall impact and effectiveness of the program. This individual must be a strong people leader with exceptional interpersonal and communication skills, the ability to build trust quickly, and the patience and emotional intelligence needed to work with individuals from diverse backgrounds, experiences, communication styles, and varying levels of understanding and support needs. The ideal candidate is passionate about patient-centered care, advocacy, mentorship, and creating meaningful human connections that positively impact patients navigating chronic kidney disease and dialysis therapies.

Job Responsibility

Lead, mentor, and inspire the Patient Advocate team, fostering a culture of collaboration, professionalism, empathy, and continuous improvement
Train and coach advocates to effectively share their stories in ways that educate, inspire, and support prospective patients, care partners, and healthcare professionals
Build strong relationships with advocates from a wide variety of backgrounds and experiences, demonstrating patience, adaptability, and strong interpersonal skills when supporting individuals with varied communication styles, emotional needs, and learning abilities
In partnership with Sales and Clinical Consultants, identify and onboard new advocates to expand program reach and representation across key markets
Collaborate with internal teams to facilitate engaging monthly advocate meetings focused on best-practice sharing, education, skill development, and elevating the Voice of the Patient
Coordinate advocate participation with cross-functional teams including Marketing, Product Development, Medical, and Policy to support strategic initiatives and patient-centered innovation
Plan and lead virtual and in-person advocate leadership and development forums
Develop tools, resources, and best practices that support field teams in effectively engaging local Patient Advocates
Ensure advocates are fully prepared and professionally supported for speaking engagements, events, and educational opportunities
Manage advocate evaluations, performance feedback, coaching, and development opportunities
Maintain and continuously improve onboarding materials, training resources, Patient Advocate Handbooks, and compliance processes
Track, analyze, and communicate program analytics and performance metrics to optimize program impact and effectiveness
Collaborate with patient organizations and community partners to support company objectives, patient engagement, and Health Equity initiatives

Requirements

Bachelor's Degree required preferably in Healthcare, Communications or Advocacy related field
5+ years of experience in advocacy, patient engagement, customer experience, healthcare, or related leadership roles required
Insight into patient experiences with renal therapies and chronic disease management preferred
Experience in advocacy, social work, nursing, patient education, customer experience, or community engagement strongly preferred
Demonstrated leadership experience with the ability to mentor, coach, and motivate teams
Highly patient, empathetic, and adaptable when working with individuals who have varying communication styles, emotional needs, learning abilities, and support requirements
Strong technical proficiency required, including experience with Microsoft Office Suite, virtual meeting platforms, CRM systems, reporting tools, and data tracking/analytics
Ability to work independently, meet deadlines, and respond with agility and urgency to business and team needs
Professionalism and strong interpersonal and relationship management skills
Ability to work with all levels of management to influence positive change
Confident, calm, level-headed, and even tempered under pressure
Ability to work without direct supervision and meet established deadlines in a fast-paced environment
agility and sense of urgency in responding to team and market needs
Possess both strategic thinking capabilities and a strong operational, implementation-focused, and detail-oriented mindset

Nice to have

Insight into patient experiences with renal therapies and chronic disease management preferred
Experience in advocacy, social work, nursing, patient education, customer experience, or community engagement strongly preferred

What we offer

medical insurance
dental insurance
vision insurance
401(k) with company match
paid time off
parental leave
potential for performance-based bonuses
continuing education
collaborative environment
additional perks

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